BlueCross BlueShield of Tennessee (a taxpaying, not-for-profit health plan) is hiring a Workforce AI Engineer.
In this fully remote role, you'll influence the direction of enterprise AI solutions that boost workforce productivity and innovation. You’ll be a senior technical voice for Microsoft 365 Copilot, Copilot Studio, Azure AI services, and related tools, helping shape how we approach AI governance, security, compliance, and responsible adoption.
Along the way, you’ll partner with business and technology teams, mentor engineers and citizen developers, and turn great AI ideas into scalable solutions that support the 3.4 million members and communities we serve.
Ideal candidates will bring:
- Subject matter expertise in M365 Copilot, Power Platform, and Power tools
- Strong understanding of cloud technologies, security, governance, and service operations with a customer-focused mindset
- Change management experience
- Experience working on enterprise collaboration, productivity, or workplace technology platforms
Notes:
- Sponsorship is not available for this role.
- Although this is a remote opportunity, final onsite interviews at our Chattanooga, TN, headquarters will be required.
- We are unable to hire candidates living in California, New York, New Jersey, New Hampshire, and Massachusetts.
Job Responsibilities
- Identify root cause and provide documentation on outage details and customer impact.
- Respond to application degradations/outages and lead outage calls to restore service.
- Performs capacity planning for end-user environments, including virtual.
- Working with third party service providers to ensure end to end support is maintained as required.
- Must be willing to adjust schedule to perform maintenance and upgrades outside of business hours and be part of an on-call rotation.
Job Qualifications
Education
- Bachelors degree in Computer Information Systems or a related field, or commensurate experience in a professional environment, required.
Experience
- 5 years - Experience in Information Technology required
- 1 year - Experience in IT engineering in an enterprise environment.
Skills\Certifications
- Knowledge of infrastructure technologies including workstations, networking, storage, virtualization and the integration between these systems.
- Excellent oral and written communication skills
- Strong interpersonal and organizational skills
- Proven decision making and problem solving skills
- Excellent time and project management skills
- Positive attitude, self-driven, engaging, proactive, results drive
Number of Openings Available
1Worker Type:
EmployeeCompany:
BCBST BlueCross BlueShield of Tennessee, Inc.Applying for this job indicates your acknowledgement and understanding of the following statements:
BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.
Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:
BCBST's EEO Policies/Notices
BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.
Skills Required
- Bachelor’s degree in Computer Information Systems or a related field, or commensurate professional experience
- At least 5 years of experience in information technology
- At least 1 year of IT engineering experience in an enterprise environment
- Subject matter expertise in Microsoft 365 Copilot, Power Platform, and Microsoft Power tools
- Understanding of cloud technologies, security, governance, and service operations
- Experience with change management
- Experience with enterprise collaboration, productivity, or workplace technology platforms
- Knowledge of infrastructure technologies, including workstations, networking, storage, virtualization, and system integration
- Strong oral and written communication skills
- Strong interpersonal and organizational skills
- Decision-making and problem-solving skills
- Time and project management skills
- Willingness to work outside business hours and participate in an on-call rotation
BlueCross BlueShield of Tennessee Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BlueCross BlueShield of Tennessee and has not been reviewed or approved by BlueCross BlueShield of Tennessee.
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Healthcare Strength — Health, dental, and vision coverage are frequently described as comprehensive and a meaningful part of total compensation. The overall benefits package is seen as a strong draw for employees.
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Leave & Time Off Breadth — Paid time off is characterized as substantial and an important contributor to total rewards. PTO and related benefits are viewed as adding clear value beyond base pay.
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Fair & Transparent Compensation — Pay is considered competitive for the market, with many indicating satisfaction particularly at entry levels. Starting compensation compares well locally and sets a positive baseline.
BlueCross BlueShield of Tennessee Insights
What We Do
As Tennessee's largest health plan, we've been helping Tennesseans find their own unique paths to good health for more than 70 years. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow. Our mission is simple: peace of mind through better health. We're an independent, not-for-profit, locally governed health plan company – meaning we live and work alongside our Tennessee business customers and plan members. Our 6,000 employees across the state have built our strong reputation for integrity, excellent service and community leadership. But we are also part of the BlueCross BlueShield Association, a nationwide association of health care plans. Because of this, our plan members have access to the same quality health benefits while traveling or living out of state that they have while in Tennessee. © 2018 BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association.
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