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Delivers client IT infrastructure projects from scoping and planning through implementation, cutover, post-go-live stabilization, and service handoff. Implements Microsoft 365, identity, Azure, servers, networks, endpoints, security, backup, and business applications. Coordinates clients, vendors, and internal teams; manages project documentation, estimates, status updates, testing, rollback planning, and quality control. Uses PowerShell and infrastructure-as-code tools to automate deployments while ensuring projects meet scope, schedule, compliance, and support-readiness requirements.

Deliver client IT infrastructure projects from scoping and planning through implementation, cutover, post-go-live stabilization, documentation, and service handoff. Configure Microsoft 365, identity, Azure, servers, networks, endpoints, security, backups, and business applications. Manage multiple concurrent projects, lead client communications, coordinate vendors, develop testing and rollback plans, automate repetitive work with PowerShell, and ensure projects meet scope, schedule, quality, and documentation standards.

Provides strategic IT leadership and presales solution architecture for SMB and mid-market clients. Responsibilities include developing technology roadmaps, assessing infrastructure, designing and pricing Azure and SharePoint solutions, leading migrations, creating proposals and statements of work, supporting proof-of-concept deployments, advising executives, and guiding governance, security, adoption, and cost optimization strategies.

Manages client relationships, retention, renewals, product adoption, quarterly reviews, and account growth. Serves as the primary client contact, develops tailored solutions, identifies expansion opportunities, and coordinates ITC services to deliver strong customer experiences. Requires account management experience, business judgment, organization, analytical problem-solving, and familiarity with IT environments, Salesforce, ticketing systems, and sales.

Provides Level 2 escalation support across Microsoft 365, Windows, servers, identity, networking, applications, and endpoints in multiple client environments. Responsibilities include troubleshooting, systems administration, monitoring, root-cause analysis, documentation, client communication, change management, small technical projects, on-call support, and mentoring Level 1 technicians. The role requires strong technical judgment, ownership, communication, and knowledge of Microsoft and networking technologies.

Perform MSP client onboarding and professional services projects: discover and document environments, deploy MSP platforms, execute Microsoft 365/Azure/Entra ID/Intune and infrastructure migrations, configure networking, servers, endpoints and security, validate and document work, and hand off to service teams while coordinating with project managers and vendors.

Hunt and close new commercial electronic security business within an assigned territory. Prospect, conduct frequent in-person meetings, build pipelines in CRM, create tailored proposals, collaborate with engineering and project teams, negotiate and close complex solution sales, and grow accounts through upsell and cross-sell while maintaining market awareness.

Lead, coach, and develop a sales team to meet targets; manage KPIs/scorecards and Salesforce usage; oversee forecasting, pipeline visibility, and sales processes; approve quotes and service agreements; collaborate with leadership and other departments to drive revenue in tech services.