Key Responsibilities
- Builds relationships with clients and establishes a sense of trust. Responsible for client retention and goodwill.
- Create value for ITC products and services.
- Monitor and manage Client retention through new agreements and renewals.
- Serve as the point of contact for Clients on behalf of ITC to promptly identify and address areas of opportunity.
- Bring the Client's needs and business goals to the vCIO and technical team, and present the resulting recommendation to the Client in business terms.
- Be a critical business partner for the Client, holding ITC accountable to a phenomenal experience.
- Provide Clients with reporting and quarterly reviews that highlight ITC services and facilitate projecting the Client’s future needs.
- Identify growth opportunities for ITC within the existing Client base.
- Sell additional opportunities for projects and services, offering the Client the entire ITC Suite.
- Carry and meet an annual revenue growth and retention target for the assigned Client portfolio.
- Maintain the required Client meeting cadence, including quarterly business reviews and regular check-ins, and keep Client records, opportunities and next steps current in the CRM.
Skills, Knowledge and Experience
- 3-5 years of experience in account management
- Experience selling additional products or services into existing accounts
- Growth mindset, with a passion for Client Success
- Extremely well organized, detailed-oriented, results driven, and highly self-motivated
- Strong analytical, decision-making, and problem-solving abilities
- Ability to balance multiple priorities and provide solutions
- Great organization and time management skills
Preferred Qualifications:
- Bachelors Degree in Business Administration, Marketing, or a related Field
- Understanding of PBX, VoIP, and IT environments (networking, MS products, Fortinet firewalls, switches and APs, Cyber Security)
- Experience and working knowledge of MSP Environments
- 1-3 years of experience working with Salesforce
- 1-3 years of experience working with ticketing systems
Job Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401k
About
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Skills Required
- 3-5 years of experience in account management
- Strong organization, attention to detail, time management, and ability to balance multiple priorities
- Strong analytical, decision-making, and problem-solving abilities
- Results-driven, self-motivated growth mindset with a focus on client success
- Bachelor's degree in Business Administration, Marketing, or a related field
- 3-5 years of experience in an IT technical position with knowledge of PBX, VoIP, networking, Microsoft products, Fortinet firewalls, switches, access points, and cybersecurity
- Experience working in managed service provider environments
- 1-3 years of experience working with Salesforce
- 1-3 years of experience working with ticketing systems
- Previous sales experience
What We Do
We are a full service technology company providing customized solutions for cloud telephones, voice over IP (VoIP), managed IT services, video conferencing, cyber security, data backup, security cameras, access control, fiber internet services, and more. In-Telecom goes beyond being an ordinary IT provider; we are your dedicated technology partner committed to your company’s objectives and expansion. Positioned at the forefront of emerging technology trends, we possess expertise in technology integration, support, and development. What sets us apart is our knowledge and skills that surpass other MSPs and our distinctive story, process, and exceptional team. We’re motivated by the mindset that we must achieve our personal, company, and partner goals. We call it the 3 W’s. When our clients win, our company wins, and our community wins. Creating the In-Telecom Experience and lasting partnerships requires a proven process for ensuring client success. We’ve developed The ITC Way to ensure the best experience for all of our partners from discovery to impllementation and beyond.
Why Work With Us
Our mission is to be the quality leader, service leader, technology leader and value-added leader in all areas of communications and technology, especially in our ever so much changing industry we are in. We will provide a variety of solutions to our clients and the corporate world to meet the demanding needs of technology in the workplace today.
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