The CRM Helpdesk role involves providing consulting and technical support for CRM systems, assisting clients with their business processes, and ensuring effective use of CRM software. Responsibilities include coordinating user requirements, maintaining ongoing communication with clients, and delivering training on CRM products. The candidate must have strong customer service skills and organizational abilities to support various customers effectively.

The Peoplesoft Tester will be responsible for testing implementation and version upgrades of PeopleSoft HCM, including Core HR, Payroll, and Benefits. They will create functional documentation, lead testing sessions, and conduct formal presentations while ensuring end-to-end system integration.

The Peoplesoft Developer is responsible for participating in PeopleSoft implementations and upgrades, reviewing Fit-gap sessions, and completing task assignments. Responsibilities include development using various PeopleSoft components such as People Code, Application Designer, and more specifically in the HCM 9.2 module across several functions such as HR and Payroll.