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This role entails leading a team in developing technical training materials and documentation, managing project tasks, and interfacing with clients and experts.

The Help Desk Analyst handles inquiries through calls, emails, and web forms, logs tickets, troubleshoots issues, and manages databases while maintaining good customer service.

The Benefits Specialist manages health and welfare plans, resolves claims issues, handles employee inquiries, and audits eligibility while maintaining confidentiality.

The Storage Administrator manages and monitors enterprise data storage and backup systems, ensures data availability, performs capacity planning, and collaborates with IT personnel.

The Configuration & Release Manager oversees the transition of release management activities into a center of excellence, improving development processes and CI/CD for Salesforce applications.

Provide technical support to end users via phone and email, resolve issues related to account access, and document all interactions.

Responsible for assisting client staff with hardware and software installation, troubleshooting, and providing direct workstation support. Tasks include configuring PCs, training users, and maintaining equipment inventory.

The Project Manager will oversee project management activities, handle business analysis, develop budgets, document requirements, and lead staff to ensure project success.

The role involves software testing and integration, ensuring software components meet program objectives, and participating in design review processes.

The Forms and Reports Developer will design and develop forms and reports using the Pentaho Report designer, SQL skills, and participate in requirement discussions while adhering to development standards.