Systems Support Engineer 3

Reposted 9 Days Ago
Be an Early Applicant
Melbourne, FL
In-Office
Senior level
Information Technology
The Role
This role entails leading a team in developing technical training materials and documentation, managing project tasks, and interfacing with clients and experts.
Summary Generated by Built In
Company Description

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

Job Description

Responsible for specialized tasks in technical writing, technical training, and instructional design/development.

Specifically these tasks may include:

Lead a small team (2-5) of tech writers and trainers, and logistics engineers

Develops, organizes and delivers technical training programs, related materials and/or interactive courseware for customer training.

Creates, develops, plans, writes and edits operational, instructional, maintenance or procedures for paper, multimedia or web-based publication.

Researches and translates technical information into manuals and/or web-based documents for non-technical and technical users.

May document engineering processes and specifications.

Recommends formats responsive to technical and customer requirements.

Researches, organizes, writes, edits and produces original technical documentation.

Plans, designs, implements and maintains computer/web-based training modules.

Creates Basis of Estimates when necessary

Interfaces frequently with the customer

Provides status to internal management and customer

Works closely with the scheduling team to manage related program tasks

Interfaces with Subject Matter Experts regularly for content input

Qualifications:

Bachelor’s degree in a technology field with 10 years relevant experience required, or an Associate’s degree, graduation from a military or commercial electronics course, and at least 14 years relevant experience required.

Must be eligible to obtain a security clearance.

Preferred Additional Skills:

Proficiency in using Excel and LCC modeling tools desired.

Prior experience with FAA or other government documentation standards.

Excellent communication and management skills are required, as well as the ability to work harmoniously in a team environment with government customers and other contractors.

Ability to produce clear and concise documentation of test data, and system performance using MS Word and Excel.

Ability to work in a team environment and negotiate solutions among functional groups (Manufacturing, Mechanical Engineering, Software Engineering and others) is a key success factor.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Top Skills

Excel
Lcc Modeling Tools
Ms Word
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The Company
HQ: Washington, District Of Columbia
471 Employees
Year Founded: 2006

What We Do

vTech solution Inc. is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Professional Services.

vTech was incorporated in January 2006 under the Commonwealth of Virginia as an IT Professional firm. vTech has experienced constant growth over the years and has developed various IT service capabilities by diversifying its service portfolio to IT Consulting, Enterprise Software Solutions, and Cloud Computing Services to provide complete IT Managed Service offerings.
Currently, we are one of the nation’s fastest-growing private companies and have been consecutively named in INC. 5000 list for the past five years.

Our focus is to enhance the level of success for our clients by efficiently offering the highest quality services. We use the most advanced IT technologies and practices to add value to our client services.

We specialized in core competencies which include Cloud solutions, Network Services, Security Solutions, Customized Application Services, System Integration, AI Tools, and Professional IT Services such as Project Management, Staff Augmentation, and IT Infrastructure Services.

vTech Solution's unwavering dedication to results defines our brand. Our time-tested management processes, quality control methods, and state-of-the-art work environment ensure that our clients' most complex projects are delivered on time, on budget, and message.

"vTech encourages and supports a healthy work-life balance for its employees. It offers a workplace where you can work with dignity and independence. vTech offers a competitive salary and comprehensive benefits package. We offer tuition and training expense reimbursement and a flexible work schedule."

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