vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.
We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.
We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame
Job duties:
• Receives calls, emails, and web inquiries for end users and other external Help Desks
• Tracks and logs inquiries into a ticket management database; classifies tickets according to severity classifications
• Ensures customer contact and information is accurate on tickets
• Troubleshoots and provides solutions to frequently asked questions/requests
• Routes inquiries to appropriate teams for triage or resolution
• Updates and maintains databases
• Monitors internal customer help desk system
• Performs other duties appropriate to the assignment
Knowledge, skills and abilities (KSAS):
Knowledge of:
• General vendor technologies
• Customer service principles
• Personal computers and common computer software applications
• General functional characteristics and capabilities of operating systems for Windows
• Basic wireless networking functionality and capability
• Basic desktop and laptop support and troubleshooting
Skill in:
• Verbal and written communication
• Establishing and maintaining interpersonal relationships
• Time management and organization
• Prioritization
• Taking a customer-centric approach to troubleshooting
Ability to:
• Synthesize feedback and adjust accordingly
• Take initiative to research or seek customer feedback to improve service
• Meet strict deadlines
• Continuously participate in process improvement practices
Special selection factor(s):
• In-state travel may be required. May require possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).
• Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
Preferred qualification(s):
• Associate's degree
• Three to five (3-5) years’ experience at a help desk in tier 1 or tier 2 support
QualificationsReceives calls, emails, and web inquiries for end users and other external Help Desks
• Tracks and logs inquiries into a ticket management database; classifies tickets according to severity classifications
• Ensures customer contact and information is accurate on tickets
• Troubleshoots and provides solutions to frequently asked questions/requests
• Routes inquiries to appropriate teams for triage or resolution
• Updates and maintains databases
• Monitors internal customer help desk system
• Performs other duties appropriate to the assignment
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- 3-5 years' experience at a help desk in tier 1 or tier 2 support
- Associate's degree
What We Do
vTech solution Inc. is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Professional Services. vTech was incorporated in January 2006 under the Commonwealth of Virginia as an IT Professional firm. vTech has experienced constant growth over the years and has developed various IT service capabilities by diversifying its service portfolio to IT Consulting, Enterprise Software Solutions, and Cloud Computing Services to provide complete IT Managed Service offerings. Currently, we are one of the nation’s fastest-growing private companies and have been consecutively named in INC. 5000 list for the past five years. Our focus is to enhance the level of success for our clients by efficiently offering the highest quality services. We use the most advanced IT technologies and practices to add value to our client services. We specialized in core competencies which include Cloud solutions, Network Services, Security Solutions, Customized Application Services, System Integration, AI Tools, and Professional IT Services such as Project Management, Staff Augmentation, and IT Infrastructure Services. vTech Solution's unwavering dedication to results defines our brand. Our time-tested management processes, quality control methods, and state-of-the-art work environment ensure that our clients' most complex projects are delivered on time, on budget, and message. "vTech encourages and supports a healthy work-life balance for its employees. It offers a workplace where you can work with dignity and independence. vTech offers a competitive salary and comprehensive benefits package. We offer tuition and training expense reimbursement and a flexible work schedule."
.png)
