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Leads enterprise operational risk management initiatives across business and support functions. Conducts risk assessments and RCSA workshops, evaluates internal controls, identifies deficiencies, develops remediation plans, monitors key risks and indicators, supports operational risk reporting, and advises management on policies, procedures, regulatory changes, and compliance. Requires extensive banking or financial services experience in operational risk, audit, accounting, regulatory compliance, or Sarbanes-Oxley compliance.

Oversee credit portfolio performance, monitor trends and risks, develop portfolio strategies, ensure policy and regulatory compliance, support stress testing and scenario analysis, and present recommendations to senior management. The role collaborates with internal and external stakeholders, mentors junior staff, manages business relationships, and works to improve portfolio quality and performance.

Manages and optimizes the credit portfolio by monitoring performance, analyzing trends and risks, developing credit strategies, ensuring policy and regulatory compliance, supporting stress testing, presenting reports to senior management, and mentoring staff. Collaborates with internal teams and external partners to improve portfolio quality, mitigate risk, and achieve business objectives.

Serve as primary client touchpoint at the branch, perform banking transactions, open and maintain accounts, ensure regulatory compliance, resolve client inquiries, support office operations, refer clients to specialized services, and complete required licensing (NMLS) if applicable.

Supports the health, modernization, deployment, testing, and maintenance of organization-wide IT infrastructure. Troubleshoots incidents, monitors system performance and capacity, supports business applications and packages, resolves recurring issues, contributes to system design and complex projects, and provides technical support and escalation assistance to junior engineers.

Provides comprehensive client service in a banking office, handling deposits, withdrawals, payments, account openings, maintenance, wires, debit cards, safe deposit support, compliance, fraud-risk decisions, operational reporting, and referrals to specialized financial services. Supports the Office Leader and team while ensuring accurate, efficient service and adherence to banking regulations and firm policies.

Oversee the data reporting function, lead and mentor analysts, establish reporting standards, ensure data accuracy and timeliness, translate business needs into dashboards and reports, improve data quality and workflow automation, and present insights to stakeholders and senior management.

Develops, maintains, integrates, and supports enterprise software, databases, queries, reporting solutions, ETL processes, and data warehouses. Translates business requirements into scalable technical solutions, performs systems analysis and unit testing, manages production issues, ensures SDLC and architectural compliance, and provides design recommendations. The role also supports project planning, collaborates with clients and business analysts, and mentors less experienced developers.

Provides comprehensive client service in banking offices, including transactions, account opening and maintenance, compliance, fraud-risk decisions, reports, and referrals to specialized financial services. Floats between Pinnacle offices to support operational needs, resolve client inquiries, promote banking products, and maintain distinctive service standards.

Provides comprehensive banking services across Pinnacle offices, including client support, deposits, withdrawals, payments, account opening and maintenance, wire transfers, notary services, and fraud-risk decisions. Builds client relationships by discussing financial products, delivering solutions, and referring clients to specialty teams. Ensures regulatory and policy compliance, manages operational reports, supports office leadership, and maintains exceptional service standards.