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Lead customer-facing deployments of AI-powered contact center applications from discovery through go-live and hypercare. Facilitate workshops, design solutions, configure voice and digital AI agents, integrate with CRMs via APIs/webhooks, author test plans and runbooks, support UAT and hypercare, and collaborate with product and engineering to scale Professional Services.

Manage and grow an assigned book of business for Intermedia's hosted communications and cloud solutions. Identify upsell and cross-sell opportunities, prospect new logos, deliver demos and proposals, collaborate with internal teams on migrations and upgrades, and consistently meet or exceed quota.

Design, build, operate, and support production Kubernetes clusters across on-premises VMs and multiple clouds. Own cluster lifecycle, IaC (Terraform), GitOps workflows, and IDP integration. Troubleshoot platform incidents, participate in on-call rotations, produce runbooks and documentation, and collaborate with application, infrastructure, and security teams to improve reliability and automation.

Build, maintain, and troubleshoot data pipelines moving data into Snowflake. Write dbt models with tests/docs, backfill and validate data, investigate upstream data issues, run incident response for MSSQL/Snowflake/S3, and document processes.

Perform high-volume outbound outreach to existing customers to identify upsell and cross-sell opportunities, qualify needs for cloud solutions, book discovery meetings for sales advisors, use Salesforce and sales enablement tools to manage outreach, collaborate with sales team, share feedback with Marketing, and meet activity and opportunity KPIs.

Sell Intermedia cloud communications services through channel partners. Prospect, present, close deals, manage partner relationships and post-sale support, meet monthly sales targets, and protect partner/customer churn.

Manage and grow channel partner relationships to drive sales of Intermedia cloud communications services. Prospect, present solutions, support pre- and post-sales activities, meet monthly sales targets, and coordinate cross-functional teams to ensure partner and customer success.

Perform high-volume outbound outreach to existing customers to uncover expansion (upsell/cross-sell) opportunities, qualify needs, book discovery meetings for Client Sales Advisors, track activity in Salesforce, collaborate with sales teammates, and meet activity and opportunity creation KPIs.

Lead procurement strategy and supplier selection for inbound products and services. Manage RFIs/RFPs, negotiate contracts with Legal, administer Coupa purchase orders, reconcile invoices, and apply AI/ML and reporting tools to optimize procurement processes while collaborating with cross-functional senior stakeholders.