About Intermedia
What you'll do
About The Role:
What you will be doing:
- As an Associate Partner Account Manager, you will actively pursue revenue objectives generated from selling services through channel partners to their user base of small/medium size businesses
- You will be expected to represent Intermedia during all phases from pre-sales activity to post-sales account management
- You will prospect for new business and sales opportunities through the Partner Channel
- Successfully conduct sales presentations demonstrating Intermedia’s voice and data solutions
- You will participate in sales and technology training
- Be responsible for meeting or exceeding monthly sales objectives
- In this role you will provide partners and customers with the highest standard of customer service through the sales cycle and work with internal departments within Intermedia to ensure successful pre and post-sale experience for both the Partner and the customer, including, but not limited to VIP Desk, Carrier Relations, Tech Support, Customer Service and Onboarding
- Responsible for building out a territory plan as well as working with specific partners in the areas of business development, business planning, marketing execution, and overall sales enablement activities
- Customer and Partner Churn protection is a critical and key part of this role, ensuring we are managing Churn in the partner base by providing excellent customer service, response to escalations and overall great partner and customer satisfaction.
Skills, Knowledge & Expertise
- 1-3 plus years of experience in Channel Sales, outside sales and/or account management
- You will have a demonstrated track record of success in one or more of the following areas: sales, partner-led sales and executive relationship building
- Have a strong grasp of solution and value-based selling, preferably from experience they garnered working in the enterprise business applications space
- Superior oral/written communication and listening skills are also a must, given the diverse role types this individual must engage with on a daily basis
- Strong teamwork skills are also required to successfully work in what is a highly matrixed environment
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- 1-3 plus years of experience in Channel Sales, outside sales and/or account management
- Demonstrated track record of success in sales, partner-led sales and executive relationship building
- Strong grasp of solution and value-based selling (preferably enterprise business applications experience)
- Superior oral and written communication and listening skills
- Strong teamwork skills and ability to work in a matrixed environment
- Ability to meet or exceed monthly sales objectives and manage partner churn
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
.png)
