About Intermedia
About the role:
Design, build, operate, and support the company’s Kubernetes platform across on-premises and multiple cloud environments. This role ensures a reliable, standardized Kubernetes runtime that integrates with the Internal Developer Platform (IDP), enabling application teams to deploy and operate services independently. This is a generalist platform role with shared operational responsibility and a strong focus on automation, standardization, and reliability
Key Responsibilities
- Build, operate, and evolve Kubernetes clusters:
- On-premises (VM-based)
- Public cloud Kubernetes (AWS EKS, GCP GKE, Azure AKS, Oracle OKE)
- Own cluster lifecycle management:
- Provisioning, upgrades, patching, and decommissioning
- Develop and maintain Infrastructure as Code:
- Terraform modules
- Cluster bootstrap and configuration automation
- Implement and operate GitOps workflows for platform components
- Integrate Kubernetes capabilities into the Internal Developer Platform (IDP):
- Standard cluster and namespace patterns
- Approved ingress, secrets, and observability integrations
- Participate in a rotational on-call/support model for platform-level incidents
- Troubleshoot Kubernetes platform issues and improve reliability
- Create and maintain documentation, runbooks, and operational standards
- Collaborate with IDP, application support, infrastructure, and security team
Skills, Knowledge & Expertise
- Strong hands-on experience operating production Kubernetes environments
- Experience with on-premises, VM-based infrastructure
- Solid understanding of:
- Kubernetes internals
- Linux systems and networking
- Experience with Infrastructure as Code, preferably Terraform
- Experience working with multiple cloud environments (at least one deeply)
- Familiarity with Git-based workflows and GitOps tools
- Proven ability to troubleshoot distributed systems and production issues
- Experience with multiple managed Kubernetes services (EKS, GKE, AKS, OKE)
- Experience running Kubernetes on-prem (bare metal or VM-based)
- Exposure to:
- Observability stacks (Prometheus, Grafana, logging systems, Open Telemetry)
- Ingress and traffic management
- Secrets and certificate management
- Prior experience integrating infrastructure platforms into an Internal Developer Platform (IDP)
- Understanding of SRE concepts (SLOs, error budgets, incident response)
Soft Skills
- Ownership mindset: accountable for platform outcomes
- Generalist approach: comfortable across infrastructure, Kubernetes, and operations
- Strong problem solver: able to handle ambiguous and complex issues
- Clear communicator: explains technical topics effectively
- Collaborative: works well across teams and shares responsibility
- Calm under pressure: effective during incidents and outages
- Documentation-driven: values clarity and knowledge sharing
Diversity, Inclusion, and Equal Opportunity
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- Hands-on experience operating production Kubernetes environments
- Experience with on-premises, VM-based infrastructure
- Solid understanding of Kubernetes internals
- Strong Linux systems and networking knowledge
- Experience with Infrastructure as Code
- Terraform (preferred)
- Experience working with multiple cloud environments (at least one deeply)
- Familiarity with Git-based workflows and GitOps tools
- Proven ability to troubleshoot distributed systems and production issues
- Experience with managed Kubernetes services (EKS, GKE, AKS, OKE)
- Experience running Kubernetes on-prem (bare metal or VM-based)
- Exposure to observability stacks (Prometheus, Grafana, logging, OpenTelemetry)
- Experience with ingress and traffic management
- Experience with secrets and certificate management
- Prior experience integrating infrastructure into an Internal Developer Platform (IDP)
- Understanding of SRE concepts (SLOs, error budgets, incident response)
- Soft skills: ownership mindset, strong problem solving, clear communication, collaborative, calm under pressure, documentation-driven
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
