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Manage and grow an assigned B2B customer portfolio through upselling, cross-selling, inbound account support, outbound prospecting, proposals, presentations, product demonstrations, and platform migration assistance. The role owns an individual quota, identifies opportunities, provides product information, and collaborates with internal teams to increase sales of cloud communications services.

Leads Intermedia’s global accounting organization and financial reporting operations, including GAAP compliance, audits, tax, internal controls, revenue accounting, close processes, and business combinations. Partners with executive leadership on strategy, projections, growth initiatives, and operational improvement. Builds and mentors a high-performing global team while advancing technology-enabled automation and process efficiency across the CFO organization.

Recruit, onboard, and enable MSPs, VARs, and technology partners across the Western Region. Drive partner recruitment, business development, enablement, and relationship management to accelerate recurring revenue growth for Intermedia’s UCaaS and CCaaS portfolio.

Design, implement, and maintain automation-driven infrastructure for production environments. Develop scripts (PowerShell, Python, Ansible), apply IaC, support virtualization (VMware/Hyper-V), maintain monitoring (Grafana, Zabbix), integrate via APIs, use Git and CI/CD, troubleshoot production issues, and document systems and workflows.

Build, maintain, and troubleshoot data pipelines moving data into Snowflake. Write dbt models with tests/docs, backfill and validate data, investigate upstream data issues, run incident response for MSSQL/Snowflake/S3, and document processes.

Lead customer-facing deployments of AI-powered contact center applications from discovery through go-live and hypercare. Facilitate workshops, design solutions, configure voice and digital AI agents, integrate with CRMs via APIs/webhooks, author test plans and runbooks, support UAT and hypercare, and collaborate with product and engineering to scale Professional Services.

Lead procurement strategy and supplier selection for inbound products and services. Manage RFIs/RFPs, negotiate contracts with Legal, administer Coupa purchase orders, reconcile invoices, and apply AI/ML and reporting tools to optimize procurement processes while collaborating with cross-functional senior stakeholders.

Partner with business stakeholders to design and build data models and production-ready data products using Snowflake, dbt, and Power BI. Implement SQL-based transforms, optimize Power BI semantic models (DAX, Power Query), define metrics, create data quality tests, and collaborate with data engineers via Git-based workflows.

Provide remote technical support for Intermedia cloud communications products via phone, web, and live chat. Troubleshoot VoIP/UCaaS/CCaaS issues, document bugs and trends, escalate appropriately, assist teammates, and identify upsell opportunities while meeting KPI goals.

Deploy, maintain, and automate application infrastructure on GCP using Kubernetes, Docker, Helm, ArgoCD, and Terraform. Build automation pipelines, support and troubleshoot in-house and third-party apps, document processes, and participate in on-call rotation.