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Designs, delivers, and evolves commercial training and enablement programs spanning bid defense, onboarding, coaching, and capability development. Builds reusable methodologies, playbooks, frameworks, and training resources; partners with commercial, operational, therapeutic, and senior leadership teams; drives best-practice adoption across global business units; and supports continuous performance improvement in a clinical research and CRO environment.

Leads cross-functional projects from initiation through completion, managing plans, timelines, budgets, resources, risks, stakeholders, reporting, and issue resolution. The role coordinates project and program delivery, ensures quality and alignment with organizational objectives, develops team capability, and drives continuous improvement. Approximately 30% travel is required.

Leads cross-functional projects from initiation through completion, managing plans, budgets, timelines, resources, risks, stakeholders, communications, and performance reporting. The role coordinates project and program delivery, resolves issues, develops team capability, and ensures work meets scope, schedule, budget, and quality objectives. Approximately 30% travel is required.

Leads global supply chain, logistics, and site technical support teams. Oversees clinical-site shipments, courier performance, tracking, customs documentation, invoices, regulatory compliance, performance metrics, and process improvement. Provides technical support for cardiac equipment, supports sponsor audits and business development activities, and manages logistics continuity planning. Coordinates vendors, staff, sponsors, and couriers while ensuring timely, compliant delivery and effective operational performance.

Generates new business opportunities by researching biotech, pharmaceutical, and medical device accounts; contacting prospects; scheduling meetings; supporting RFP development; maintaining CRM activity; tracking pipeline metrics; and executing account plans. Collaborates with account executives and engagement partners to increase account penetration, client meetings, and RFPs. Participates in client calls, conferences, webinars, and internal pipeline discussions while developing sales strategies and communicating ICON’s value proposition.

Manages sales operations by analyzing performance, pipeline, forecasting, and market data; developing dashboards and reports; improving sales processes and data governance; supporting commercial decision-making; partnering with Sales, Finance, and Business Development; and coaching junior team members.

Manage contract deliverables for clinical trials and vendor relationships. Review, analyze, and negotiate agreements; assess contractual risks; ensure regulatory and company-policy compliance; maintain contract records, milestones, and deliverables; and advise internal teams on interpretation, compliance, and dispute resolution.

Sources and engages external candidates for roles across the United States and Canada. Builds talent pipelines, networks through online platforms and industry channels, maintains candidate databases, conducts screening interviews, documents feedback, and partners with Talent Acquisition Business Partners and hiring managers on recruiting strategies and staffing needs.

Manages multiple healthcare improvement initiatives across timelines, budgets, workstreams, risks, deliverables, and stakeholder relationships. Coordinates Medical Affairs, Legal, compliance, health systems, professional societies, research institutes, and other partners. Tracks spending and milestones, supports governance meetings, synthesizes performance data, maintains project dashboards and collaboration tools, conducts landscape analyses, and identifies process improvements. Requires healthcare systems knowledge, quality improvement exposure, and CRO or pharma project management experience.

The Senior Clinical Project Manager will lead and manage clinical projects, ensure successful execution and delivery, mentor team members, and develop project documentation, while collaborating with stakeholders and staying current with industry trends.