ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
At ICON our Sales Operations team plays a critical role in shaping commercial strategy and driving business growth through data-driven decision making. We're looking for a commercially minded, analytical Sales Operations Manager who thrives on turning complex data into meaningful insights that help sales leaders strengthen sales performance and accelerate revenue growth.
This is an excellent opportunity for someone with Sales Operations, Finance, Commercial Analytics, Business Intelligence, or Sales Support experience who enjoys working at the intersection of data, strategy, and business performance. Whether your background is within a CRO, pharmaceutical company, healthcare organisation, or another data-rich commercial environment, we'd love to hear from you.
What you'll be doing
As a trusted partner to sales leadership, you'll be responsible for delivering the insights, reporting, and analysis that drive commercial success. You will:
- Analyse sales performance, pipeline activity, forecasting data, and market trends to identify opportunities, risks, and areas for growth.
- Develop and maintain dashboards, reports, and forecasting models that provide meaningful business insights.
- Transform complex datasets into actionable recommendations that support strategic decision making.
- Drive improvements to sales processes, reporting accuracy, and operational efficiency.
- Ensure the integrity, governance, and consistency of commercial data across systems and reporting tools.
- Provide the sales teams with guidance and support on tools, systems, reporting, and operational processes.
- Partner closely with Sales, Finance, Business Development, and Operational leaders to align commercial priorities and objectives.
- Lead continuous improvement initiatives that enhance sales effectiveness and revenue predictability.
- Coach and develop junior members of the Sales Operations team.
What we're looking for
We're open to candidates from a variety of analytical and commercial backgrounds. You may currently work in Sales Operations, Commercial Excellence, Finance, Revenue Operations, Business Intelligence, Sales Support, Data Analytics, or a similar function.
We're particularly interested in candidates who bring:
- Experience analysing business or sales performance data and delivering actionable insights to stakeholders.
- Strong commercial acumen and the ability to influence decision making through data.
- Advanced Excel skills, including complex formulas, data modelling, pivot tables, reporting, and analysis.
- Experience working with CRM platforms such as Salesforce and an understanding of how commercial data flows through sales processes.
- Exposure to dashboarding and reporting tools such as Tableau, Power BI, or similar BI platforms.
- Experience within the pharmaceutical, biotechnology, clinical research, healthcare, or other data-driven commercial industries would be advantageous.
- Excellent communication and stakeholder management skills, with the confidence to engage with senior leaders.
- A proactive, solutions-focused mindset and a passion for driving business performance through data.
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
Skills Required
- Experience analyzing business or sales performance data and delivering actionable stakeholder insights
- Strong commercial acumen and ability to influence decision-making through data
- Advanced Microsoft Excel skills, including complex formulas, data modeling, pivot tables, reporting, and analysis
- Experience with CRM platforms such as Salesforce and understanding of commercial data flows through sales processes
- Experience with dashboarding and reporting tools such as Tableau, Power BI, or similar BI platforms
- Experience in pharmaceutical, biotechnology, clinical research, healthcare, or another data-driven commercial industry
- Excellent communication and stakeholder management skills, including confidence engaging senior leaders
- Proactive, solutions-focused mindset and passion for improving business performance through data
- Legal right to work in Mexico
ICON plc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICON plc and has not been reviewed or approved by ICON plc.
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Healthcare Strength — Benefits are described as comprehensive, with medical coverage and wellness initiatives highlighted. Larger sites are also associated with added wellness supports such as onsite fitness options and access to an employee assistance program.
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Leave & Time Off Breadth — Time-off and flexibility provisions are positioned as a meaningful part of the total package, including vacation/annual leave and flexible work scheduling. Flexibility is sometimes cited as helping offset long hours in certain roles.
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Retirement Support — Retirement and savings support is presented as a core component of the benefits package, including offerings such as pension arrangements in some locations and a U.S. 401(k) plan with company match. Financial planning resources are also emphasized as part of broader security benefits.
ICON plc Insights
What We Do
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
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