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Performs regulatory compliance monitoring and testing across the bank and affiliates. Researches applicable laws, regulations, and policies; documents and communicates findings; tracks corrective actions; supports risk assessments, procedures, reports, and merger-related testing; and maintains expertise in consumer protection, Anti-Money Laundering, and Bank Secrecy Act requirements.

Develops and evaluates technology governance, policies, controls, and testing programs. Supports risk assessments, regulatory compliance, audits, examinations, evidence collection, remediation tracking, and governance reporting. Partners with technology and business stakeholders across change management, SDLC, access management, vendor management, disaster recovery, data governance, and technology operations. Translates regulatory and audit requirements into practical procedures and provides risk-based recommendations.

Supports the Financial Reporting Department with regulatory reporting, including earnings releases, 10-Q and 10-K tie-outs, proxy statements, Form 4 reviews, financial presentation accuracy, and Section 16 filer maintenance. Evaluates SOX internal controls, identifies control gaps, supports process improvements, and complies with AML, BSA, and other applicable regulations.

Supports benefits technology systems by maintaining data integrity, analyzing and cleaning databases, auditing plan data, testing rates and new functionality, assisting with reporting and projects, and supporting system users. Serves as a liaison with benefits carriers, maintains operating procedures, and helps manage client compliance and benefits sites. Requires strong organization, customer service, multitasking, Excel proficiency, and attention to detail.

Serve as a trusted advisor for complex commercial accounts, collaborating with producers, carriers, and internal teams to deliver tailored commercial insurance solutions, ensure accuracy, responsiveness, and regulatory compliance, and strengthen long-term client relationships.

Provides member service across the Richmond region by opening and maintaining accounts, matching members with banking products, processing transactions, handling cash, balancing drawers, answering inquiries, and supporting teller and branch operations. The role promotes bank products, follows security and AML/BSA requirements, completes documentation, assists with audits and reconciliation, and delivers service in person, by phone, and email.

Supports commercial loan officers with portfolio management, credit analysis, underwriting, renewals, loan approvals, problem asset reporting, exception clearance, and member service. The role analyzes financial statements, prepares loan packages, monitors past-due and maturing loans, enters loan data, supports compliance with AML and BSA requirements, identifies cross-selling opportunities, and contributes to portfolio-management improvement projects.

Manage and enhance the bank’s risk-based Compliance Assurance Program. Lead compliance testing schedules, methodologies, workpaper reviews, issue management, corrective-action validation, regulatory risk assessments, reporting, and regulatory exam preparation. Supervise and develop compliance professionals, ensure testing quality and consistency, communicate findings to business lines and senior leaders, and support compliance with banking regulations including AML and BSA.

The role involves managing client relationships in the retirement plans industry, ensuring compliance, providing educational sessions, and assisting advisors with marketing and documentation.

Provide member-facing banking services including opening and maintaining accounts, processing monetary transactions, promoting bank products, handling teller duties, and ensuring compliance with AML/BSA rules while delivering excellent customer service in person, by phone, and by email.