.jpg)
Join us at Towne Insurance! Your career. Your future. Your Towne.
Towne Insurance is hiring a Benefits Technology Support Specialist to join our Norfolk or Charlotte team. This position assists the Towne Benefits team in supporting the data integrity of the AMS+/Quote+/EPIC and other benefits technology systems and assists with various projects and deliverables as requested.
The good-faith compensation range for this role is expected to be $62,000 to $80,000, based on the role, market, internal equity, and candidate qualifications.
About Us
Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for all segments of business clients, families, and individuals. At Towne Insurance, we take pride in serving others, enriching lives, and providing our members exquisite service. Our employees are our most valuable asset, and we take time to invest in their health, happiness, and education. We hire motivated, self-directed professionals who desire to give back to their communities.
About the Role
- Ensure the integrity of the data in AMS+/Quote+/EPIC.
- Perform on-going database analysis and maintenance related to group/employee/individual plans, carriers, lines of coverage, and respective forms.
- Assist with projects and reporting to review and clean-up data in AMS+/Quote+/EPIC.
- Perform review and audit of plan data and test rates as needed in AMS+/Quote+/EPIC.
- Act as liaison with the various benefit carriers for plans and rates as required.
- Act as a resource to AMS+/Quote+/EPIC users in the creation and maintenance of client compliance, benefit, and other online sites.
- Assist with testing and production efforts in preparation for releasing any new functionality.
- Assist with the development and maintenance of policies/standard operating procedures related to the functionality of the AMS+/Quote+
- Continuously improve and develop professional standards, respect the confidentiality of the system information and data, use available resources exclusively for the company’s benefit, respect internal regulations and working procedures, and get involved in solving crises that may occur.
- Adhere to applicable federal laws, rules, and regulations, including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
- Other duties as assigned.
Skills and experience you’ll need:
- Must be detail-oriented and exhibit task work proficiency with minimal supervision.
- Strong organizational skills.
- Able to multitask in a fast-paced environment to follow up and meet deadlines.
- Ability to work well as part of a team.
- Excellent customer service skills.
- Proficient with Microsoft Office (especially Excel).
Bonus points if you have:
- Previous working knowledge of AMS+/Quote+/EPIC.
- Current Virginia or North Carolina Life and Health license.
- Knowledge and understanding of employee benefits.
- Exhibit a good aptitude for assessing situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
What we offer:
We believe a business culture that supports a healthy, safe work environment does so by offering robust benefits, programs, and resources to keep colleagues engaged and productive, including:
- Excellent growth and advancement opportunities
- Competitive pay based on experience
- Health, vision, dental, and Employee Assistance Program
- Paid time off to include holidays, PTO, sick leave, and bereavement
- Profit Sharing
- Continuing education opportunities
- 401K & Employer Matching
- Employee discounts
- Identity theft protection
- Tuition Reimbursement
- Paid Training Opportunities
- Paid Parental Leave
- Wellness Plan
- Volunteer Opportunities
Serving Others. Enriching Lives.
Our member-centric approach empowers our team members to build lasting relationships with the businesses, families, and communities we serve, leading to opportunities and bright futures for our dedicated insurance professionals.
We value and respect the impact our colleagues make every day both inside and outside our organization. We encourage professional and personal development and embrace a culture that celebrates and promotes the diverse talents, backgrounds, and perspectives of our colleagues and members.
#LI-SO1
#insurance
#LI-Hybrid
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Detail-oriented with proficiency in task work and minimal supervision
- Strong organizational skills
- Ability to multitask in a fast-paced environment and meet deadlines
- Ability to work well as part of a team
- Excellent customer service skills
- Proficiency with Microsoft Office, especially Excel
- Working knowledge of AMS+, Quote+, or EPIC
- Current Virginia or North Carolina Life and Health license
- Knowledge and understanding of employee benefits
- Problem-solving ability, including assessing situations, processing information, generating solutions, and making recommendations
TowneBank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TowneBank and has not been reviewed or approved by TowneBank.
-
Leave & Time Off Breadth — PTO, all federal bank holidays, and an extra birthday day off are highlighted, with paid parental leave also offered. Time off can be used for vacation, illness, caregiving, bereavement, and birth/adoption for both full- and part-time staff.
-
Wellbeing & Lifestyle Benefits — Wellness initiatives include on-site screenings, fitness-club reimbursement, virtual fitness and mindfulness classes, and various employee discounts. An Employee Assistance Program and wellness resources support everyday wellbeing.
-
Retirement Support — A 401(k) with employer contributions through Principal and retirement planning tools are provided. A standard match with full vesting over five years is noted.
TowneBank Insights
What We Do
Founded in 1999, TowneBank is a company built on relationships, offering a full range of banking and other financial services, with a mission of serving others and enriching lives. Dedicated to a culture of caring, Towne values all employees and members by embracing their diverse talents, perspectives, and experiences. Today, the bank operates over 40 banking offices throughout Hampton Roads and Central Virginia, as well as Northeastern and Central North Carolina – serving as a local leader in promoting the social, cultural, and economic growth in each community. Towne offers a competitive array of business and personal banking solutions, delivered with only the highest ethical standards. Experienced local bankers providing a higher level of expertise and personal attention with local decision-making are key to the TowneBank strategy. Towne has grown its capabilities beyond banking to provide expertise through its controlled divisions and subsidiaries that include Towne Investment Group, Towne Wealth Management, Towne Insurance Agency, Towne Benefits, TowneBank Mortgage, TowneBank Commercial Mortgage, Berkshire Hathaway HomeServices Towne Realty, Towne 1031 Exchange, LLC, and Towne Vacations. NOTICE TO CONSUMERS REGARDING MARYLAND LENDER LICENSEES: TowneBank is licensed to engage in business as a Maryland Mortgage Lender and assigned a unique NMLS identifier number: 512138. The NMLS Consumer Access Website is linked here: www.nmlsconsumeraccess.org Interested in joining the Towne Family? Available positions are listed at www.townebank.com/careers. TowneBank and its affiliate companies support a diverse workforce and are Equal Opportunity Employers who do not discriminate against individuals on the basis of race, color, religion, national origin, age, sex (including pregnancy and gender identity), genetics, sexual orientation, disability, veteran status or other classification protected by law.
