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Provides Tier 3 enterprise management reporting and compliance support for DHA environments. Develops SQL, MECM, Intune, and Power BI reports covering device compliance, patching, asset intelligence, configuration status, and software licensing. Produces recurring and ad hoc reports, compliance dashboards, audit-ready artifacts, and release documentation while collaborating with administration, operations, and packaging teams. Supports audit readiness, risk assessments, accreditation packages, and enterprise performance monitoring across on-premises and cloud environments.

Provides Tier 3 support for enterprise operating system deployment across MECM and Microsoft Intune. Designs, tests, deploys, and maintains Windows images and task sequences aligned with DHA security baselines, DoD STIGs, IAVM directives, and Zero Trust requirements. Integrates drivers, firmware, middleware, patches, and enterprise applications; troubleshoots deployment issues; documents releases and validation results; and supports migration toward cloud-native Intune and Autopilot deployments.

Provides advanced system administration support for enterprise management development and testing. Configures test environments, validates applications, operating system images, drivers, packages, patches, and endpoint configurations across MECM, Intune, and MED365. Ensures compliance with STIGs, IAVM, and DHA standards, documents test results, produces validation reports and after-action recommendations, and collaborates with packaging, operating system deployment, and reporting teams before enterprise deployment.

Oversees enterprise IT configuration and change management for DHA, ensuring changes are assessed, documented, authorized, and compliant with DoD and ITIL 4 standards. Maintains configuration policies, SOPs, CMDB accuracy, audit records, compliance reports, and Change Advisory Board documentation. Identifies risks and deviations, supports corrective action, collaborates with IT teams, and mentors junior staff to promote secure, reliable, and traceable IT operations.

Performs independent audits of information assurance and cybersecurity programs to verify compliance with DoD RMF controls, DHA directives, and federal policies. Reviews accreditation packages and RMF artifacts, assesses vulnerability management through ACAS and eMASS, evaluates security impacts of system changes, and audits incidents and violations. Prepares compliance reports, risk summaries, corrective-action documentation, and executive briefings while collaborating with assessors, vulnerability analysts, and system administrators.

Designs, deploys, and sustains enterprise identity and access management services for DHA. Responsibilities include engineering Active Directory and Entra ID solutions, federation and authentication integrations, PKI/PKE capabilities, identity lifecycle management, auditing, monitoring, reporting, and Zero Trust access governance. The role develops architecture and integration documentation, supports compliance with DoD policies, and collaborates with cybersecurity, endpoint, and enterprise management teams to strengthen secure healthcare IT interoperability.

Supports IT knowledge management for the DHA Domain and Directory Services Branch by creating and maintaining technical documentation, SOPs, knowledge-base articles, training materials, and SharePoint content. Manages centralized repositories, promotes awareness of technical changes, captures lessons learned, and collaborates with administrators, engineers, and information assurance staff to improve knowledge accessibility, operational continuity, compliance, and secure IT service delivery.

Provides Tier 3 application packaging, deployment, and sustainment support across MECM and Intune environments. Designs, tests, secures, documents, and deploys enterprise applications, operating system images, drivers, BIOS, and firmware packages. Maintains task sequences, scripts, automation routines, and deployment reports while ensuring compliance with DoD STIGs, IAVM, and DHA standards. Collaborates with enterprise management and systems administration teams to support reliable, standardized deployments across the Military Health System.

Provides cybersecurity compliance and assurance support for Defense Health Agency systems. Conducts vulnerability scans and control assessments, maintains ACAS and eMASS inventories, develops POA&Ms, supports RMF accreditation, evaluates system changes, reports incidents, and prepares security documentation. Collaborates with engineering, administration, and operations teams to integrate information assurance requirements and maintain compliance with DoD, DHA, STIG, and IAVM requirements.

Provides Tier 3 administration, troubleshooting, and sustainment for enterprise on-premises and Microsoft 365 systems. Manages Exchange Online, encryption, eDiscovery, monitoring, disaster recovery, PKI, and PKE solutions. Develops recovery procedures, compliance documentation, outage reports, performance reports, and executive summaries while collaborating with Tier 2 administrators and engineering teams to maintain secure, reliable, and resilient DHA IT services.