Job Title: Knowledge Manager – Intermediate (IT Knowledge Management Support)
Location: San Antonio, TX
Clearance: Secret
Education: BS Computer Science Degree or related field, preferred or military training or
GSEC or Security+
Certifications: ITIL4 Foundation and continuous professional development.
Position Description:
The IT Knowledge Management (KM) Specialist provides documentation, knowledge-sharing, and information governance support for the DHA Domain and Directory Services Branch (DDSB). This role ensures enterprise IT knowledge is captured, structured, and made accessible to support operational continuity, service improvement, and compliance with DHA knowledge management practices. Key Responsibilities: Develop, update, and maintain technical, procedural, and agreement documentation, translating complex technical content into clear, accessible formats. Support the maintenance of the DDSB SharePoint Portal, ensuring accurate, current, and secure content is available to stakeholders. Maintain a centralized repository of organizational foundation documents, ensuring accuracy, consistency, and alignment with DHA policies. Produce knowledge base articles, training documentation, SOPs, and quick reference guides to enable efficient troubleshooting and knowledge transfer. Promote situational awareness of technical changes, updates, and deployments that impact production environments. Collaborate with system administrators, engineers, and IA staff to capture lessons learned and integrate them into the knowledge base for continuous improvement. Develops -Knowledge base articles and SOPs. Updated SharePoint Portal content. Centralized repository of foundational documents. Training and documentation packages. The IT KM Specialist ensures DHA’s enterprise IT teams have timely, accurate, and accessible knowledge resources that support decision-making, improve operational efficiency, and reduce risk. By maintaining structured documentation and centralized repositories, this role strengthens DHA’s ability to sustain continuity and deliver secure, reliable IT services across the Military Health System.
Skills Required
- Bachelor of Science degree in Computer Science or a related field
- Military training as an alternative to the degree
- GSEC or Security+ certification
- ITIL 4 Foundation certification
- Continuous professional development
- Secret security clearance
What We Do
BEAT's professionals work to help clients achieve sustainable value in their IT and business processes. Our team members average more than 25 years of industry experience and have supported numerous transformation and outsourcing projects across a wide variety of professional and academic disciplines. We are pleased to boast of our team's functional knowledge and experience in medical information technology, outsourcing, procurement, strategic planning and analysis of critical business processes as well as finance, accounting and human resources experience. At BEAT LLC, our number one priority is building lasting relationships based on earned trust, unyielding commitment to strong moral principles, and demonstrated performance-based outcomes. BEAT delivers tailored solutions for client organizations that generate results. Driven by our award-winning experience and applying industry best practices and programmatic discipline, BEAT provides effective solutions “on time” and within budget through our successful, highly qualified, and motivated teams.
