Top Tech Jobs & Startup Jobs

Provides phone and email support to Agents and Lenders using a voting platform. Responsibilities include resolving workflow and documentation questions, onboarding and training clients, manually processing votes, launching amendments, triaging issues, tracking performance metrics, and recommending process improvements. The role requires clear client communication, sound judgment, analytical problem-solving, and comfort learning financial services platforms.

Supports workforce planning, forecasting, scheduling, and real-time staffing operations. Analyzes workforce data, monitors service and productivity metrics, maintains employee schedules, manages schedule changes and exceptions, produces reports and dashboards, and collaborates with operations leaders to address staffing gaps and improve efficiency, adherence, utilization, and service performance.

Leads complex, cross-functional data, cloud, digital experience, and UX technology programs from planning through delivery. Defines scope, timelines, budgets, dependencies, and success criteria; manages risks and stakeholders; communicates with senior leadership; advises teams on data cloud solutions; and improves program management frameworks. Requires technical development experience, cloud platform knowledge, and expertise with Agile, Waterfall, or hybrid methodologies.

Manage end-to-end KYC and AML client periodic reviews for Greater China clients in private banking. Responsibilities include due diligence, documentation validation, screening, risk decision narratives, stakeholder coordination, regulatory compliance, escalation resolution, and process improvement. The role requires business Mandarin, expertise in APAC regulations including MAS and HKMA, and experience handling complex structures such as trusts, offshore entities, and high-risk profiles.

Reviews employee travel and expense reports for accuracy, policy compliance, documentation, and timely reimbursement processing. Supports employees using Concur, resolves reimbursement inquiries, handles escalations, performs quality assurance, and helps improve operational efficiency and customer experience. Requires fluent English and Spanish, strong attention to detail, customer service skills, Microsoft Office proficiency, and five-day weekly availability in the New York office.

Own end-to-end delivery of enterprise application features involving full-stack development, blockchain integrations, smart contracts, Web3 infrastructure, transaction workflows, and secure scalable architecture. Responsibilities include coding, testing, deployment, performance optimization, cloud reliability, architectural discussions, code reviews, stakeholder communication, and collaboration with Product, UX, and project management teams.

Lead a full-stack application development squad, directing architecture, delivery, testing, performance, security, and cloud reliability. Design blockchain and Web3 integrations, smart contracts, transaction workflows, wallet and custody interactions, and audit-friendly systems. Mentor engineers, guide technical decisions, collaborate with product and project managers, manage risks and dependencies, and improve engineering processes and tooling.

Supports real-time workforce management in a 16×7 customer operations environment. Responsibilities include coordinating on-floor staffing, monitoring schedule adherence and service levels, managing agent breaks and resource availability, tracking workforce KPIs, updating internal and client systems, communicating with operations leaders, and identifying operational issues for closed-loop resolution.

Provide multi-channel client and internal branch support for wealth management: answer calls/chats, educate on account services, perform tier-1 technical troubleshooting, document interactions and tickets, escalate complex issues, and follow up to ensure resolution.

Lead end-to-end delivery of technology and data initiatives for private markets (credit & insurance). Define scope, translate business needs into project plans and requirements, coordinate engineering/data/operations/vendors, identify automation opportunities, produce documentation and training, manage risks and stakeholder communications, and ensure on-time delivery using tools like JIRA, Sigma, and Excel.