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Handle complex annuity servicing requests and financial transactions (reallocations, RMDs, withdrawals). Provide accurate customer information, maintain detailed electronic records, follow compliance rules, investigate errors, support teammates, and complete requests end-to-end while continuously learning product and process updates.

Review and process death claim transactions for annuity contracts, support annuity in-force transactions, communicate with beneficiaries/agents/clients, process payments, generate confirmations, and assist on special projects while maintaining product and regulatory knowledge.

Manage and optimize the organization's digital web presence, coordinate content, SEO, marketing, and analytics, ensuring quality and performance of website content. Collaborate with teams to execute website updates and present performance insights to stakeholders.

Lead creation of a customer resolution and escalation function: hire and manage resolution coordinators, build tracking and dashboarding for trends and root causes, drive SLA and first-contact resolution improvements, run outbound service recovery campaigns, partner with contact center, ops and technology teams, and present recommendations to senior leaders to improve customer experience.

Drive annuity sales growth across an assigned Indiana/Southern Illinois territory by building advisor relationships, executing annual sales plans, leveraging CRM and marketing resources, conducting presentations and meetings, qualifying leads, forecasting, and traveling ~50% to support bank and broker-dealer channels.

Lead and own Gainbridges entire marketing function across brand, performance, lifecycle, measurement, and Martech. Drive acquisition and awareness through multi-channel media, manage agencies and sponsorships, implement measurement frameworks (MMM, incrementality, geo-lift), partner with product/design, build the team, and manage eight-figure budgets to deliver scalable business outcomes.

Test and validate an LLM agent runtime and its supporting services by writing and maintaining API and integration test cases, reviewing agent outputs for accuracy, identifying failure patterns, owning tickets end-to-end, and driving fixes and guardrail improvements with the platform team.

The Paralegal will assist the legal team with board meeting prep, corporate governance, legal filings, and ensuring regulatory compliance. Responsibilities include managing corporate minutes, drafting documents, conducting research, and supporting mergers and acquisitions.

The Inbound Sales Representative supports advisors with product inquiries, generates sales illustrations, resolves client issues, and documents activities in Salesforce while maintaining relationships with clients and internal teams.

The ERM Intern will assist in risk assessments, research on emerging risks, and contribute to risk management frameworks while supporting cross-departmental collaboration.