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Provide advanced Tier 1 support across phone, email, chat, and ticketing systems. Troubleshoot and resolve common and moderately complex customer issues, document cases, escalate when necessary, coordinate with internal teams, and deliver one-on-one training. Maintain positive customer relationships and apply basic security processes while working flexible schedules.

Lead and scale RapidScale's Customer Success function to ensure outcome-based value realization, improve revenue retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional execution across Sales, Delivery, Support, and Billing, lead executive engagements, own renewal readiness, and develop the Customer Success leadership team while tracking KPIs like GRR, NRR, CSQLs, and customer health.

Lead and scale Customer Success to ensure outcome-based value realization, reduce churn, increase retention and expansion, build segment-specific playbooks, orchestrate cross-functional execution, run executive engagements and QBRs, hire and develop CS leadership, and own CS metrics and governance to protect revenue and drive growth.

Lead and scale Customer Success to drive outcome-based value realization, improve revenue retention, reduce churn, enable expansion, build playbooks by customer segment, orchestrate cross-functional teams, own renewals and executive engagement, and grow the CSM organization with metrics-driven governance.

Lead client-facing BI analytics for national accounts: design analytical frameworks, build and maintain Snowflake/SQL queries and reports, deliver insights to stakeholders, drive BI infrastructure improvements, manage complex projects, and mentor junior analysts.

Lead and scale Customer Success to ensure outcome-based value realization, improve revenue retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional execution across Sales, Delivery, Support, and Billing, own renewal readiness and executive engagements, hire and develop CSM leadership, and report CS metrics (GRR, NRR, health scores, CSQLs) to executive leadership.

Lead Customer Success to ensure measurable business outcomes, reduce churn, and drive retention and expansion. Build segment-specific playbooks, orchestrate cross-functional teams (Sales, Delivery, Support, Billing), own renewal readiness, executive customer engagement, and develop the CSM organization. Track CS metrics (GRR, NRR, health scores, CSQLs, NPS) and report to executive leadership to scale repeatable, value-focused customer programs.

Lead Customer Success to ensure customers realize measurable business outcomes, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional teams, drive executive engagement, and build/scaling the CSM organization with governance and KPIs.

Lead and scale Customer Success as an accountable, revenue-adjacent function. Own outcome-based success plans, retention, renewals, and expansion. Build segment-specific playbooks, orchestrate cross-functional execution, drive executive customer engagement, and develop a high-performing CSM leadership team while tracking CS KPIs and governance.

Lead and scale Customer Success to ensure customers realize committed business outcomes, improve retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional execution across Sales, Delivery, Support, and Billing, own renewals and executive engagements, hire and develop CS leadership, and operationalize KPIs, governance, tooling, and reporting to protect and grow recurring revenue.