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Own onboarding, adoption, retention, and expansion for mid-market customers. Provide technical guidance, manage onboarding projects, troubleshoot escalations, collaborate cross-functionally, and surface product feedback to drive platform improvement.

Partner-focused sales role owning Snowflake partnership day-to-day: source partner-sourced pipeline, co-sell with Snowflake AEs, run joint meetings and events, enable partners, attend in-person Snowflake events (2-3 heavy travel months/year), and maintain frequent partner cadences to accelerate deals and expansion.

Supports revenue leaders as an operational force multiplier by managing QBRs and offsite logistics, coordinating recurring sales meetings, tracking follow-up actions, protecting calendars, handling expenses, and managing sensitive information. The role also involves drafting agendas, briefings, outreach, and operational artifacts while supporting OKR accountability and using modern GTM tools and AI to improve efficiency.

Own Hightouch’s competitive intelligence program, including competitor research, positioning, battlecards, comparison frameworks, sales enablement, and market insights. Partner with Product Marketing, Sales, and Product Management on launches, campaigns, roadmap input, and deal support. Create website messaging, case studies, objection-handling content, and customer-focused narratives. Represent Hightouch at events, customer engagements, and webinars while establishing a competitive program from scratch.

Own GTM revenue economics and forecasting: build capacity/productivity and pipeline-to-ARR models, analyze GTM unit economics (CAC, LTV, payback), partner with CRO/RevOps/Marketing, support pricing/packaging, and prepare board-level GTM analysis and scenario modeling to guide growth investments.

The Partner Solutions Engineer builds relationships with partner SEs and technical leaders, supports partner sales with technical needs, and drives partner-informed product enhancements through collaboration with key ISVs.

Bridge enterprise customers' legacy BI to Hightouch by reverse-engineering complex marketing reports, building reusable reporting frameworks, engineering and documenting semantic/context layers, ensuring accurate SQL generation, and training non-technical marketers while collaborating cross-functionally to deliver reliable, idempotent AI-driven analytics.

Design and iterate on Hightouchs Agents product: build 0-1 AI marketing tools, produce rapid prototypes and high-fidelity UI, conduct customer research, synthesize data-driven insights, drive product strategy, and collaborate closely with designers, engineers, and PMs to ship features.

Drive operating model, quarterly reforecasts, cash flow and budget-versus-actuals. Maintain driver-based models, strengthen SaaS metrics, support board reporting, partner with Accounting/RevOps/Data, and lead ad hoc strategic and scenario analysis to inform executive decisions.

Lead the development of Agentic Personalization at Hightouch, focusing on customer discovery, agent experience, and go-to-market strategies while collaborating across teams.