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Leads and develops a geographically distributed customer success team managing enterprise resellers across Asia-Pacific and Oceania. Owns revenue growth, retention, expansion, forecasting, renewals, escalations, and commercial relationships. Partners cross-functionally to resolve billing, regulatory, logistics, capacity, product availability, and activation issues. Requires enterprise account management, people leadership, technical product experience, regular regional travel, and onsite work five days per week.

Leads the Asia-Pacific and Oceania enterprise reseller customer success organization, managing customer success staff and driving revenue, retention, renewals, and expansion. Owns regional forecasts, customer relationships, escalations, and operational barriers involving billing, regulation, capacity, logistics, activation, and product availability. Partners with Sales, Finance, Engineering, Operations, Support, and Logistics while coaching a geographically distributed team and supporting key commercial opportunities.

Leads the EMEA enterprise reseller customer success organization, managing Customer Success Managers and specialists while growing existing revenue, retention, and expansion. The role owns regional forecasts, customer relationships, escalations, and commercial opportunities across diverse markets. It requires coordinating with Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to resolve billing, regulatory, payment, capacity, and logistics barriers. The manager coaches the team while directly handling strategic customers and opportunities.

Lead and develop an EMEA customer success team managing enterprise reseller accounts. Drive revenue expansion, retention, forecasting, and commercial growth while resolving billing, tax, regulatory, logistics, payment, capacity, and activation issues. Partner cross-functionally with sales, finance, engineering, operations, support, and logistics to scale solutions across diverse markets. Maintain executive customer relationships, coach team performance, and oversee key opportunities, renewals, escalations, and regional risks.

Leads and develops a distributed EMEA customer success team managing enterprise resellers. Owns revenue growth, retention, expansion, forecasting, customer escalations, and commercial performance across varied markets. Partners with Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to resolve billing, regulatory, payment, capacity, activation, and logistics challenges. Maintains executive customer relationships and creates scalable regional solutions while coaching the team and supporting key opportunities.

Manage strategic customer and partner accounts in lead generation and performance marketing. Drive platform adoption, ROI, renewals, upsells, and customer retention through success planning, analytics, training, and cross-functional collaboration. Advise clients on lead quality, distribution, consent, compliance, and conversion optimization while maintaining executive relationships and forecasting account growth. Travel up to 25% and mentor other customer success managers.

Leads a team of 5–8 Client Success Managers across the Middle East and Africa. Oversees customer retention, service renewals, account expansion, product utilization, customer satisfaction, KPI reporting, coaching, training, and process improvement. Partners cross-functionally with internal teams, supports strategic customer account planning, escalates concerns, and ensures the team meets deployment demands and organizational goals.

Manage relationships with high-value enterprise accounts, ensuring customer satisfaction, order resolution, onboarding, product adoption, and revenue growth. Monitor customer health, risks, satisfaction, and performance metrics; coordinate internal teams to resolve priority issues and support integrations, releases, and upsell opportunities. Partner with account managers, sales, technology, marketing, quality assurance, and customer experience teams to execute account strategies and maintain strong customer relationships.

Manages B2B customer relationships and account success by driving product adoption, engagement, retention, renewals, and growth. Develops onboarding, education, and automated engagement programs; monitors account health; provides training and support; configures alerts and dashboards; identifies upsell opportunities; and partners with internal teams to optimize customer outcomes and account strategies.

Build trusted relationships with high-value education accounts across BeNeLux and Central Europe. Align stakeholders on goals, recommend tailored solutions, drive product adoption and revenue retention, collaborate with sales on growth, gather feedback for product and engineering teams, and contribute to cross-functional customer experience initiatives.

The Senior Customer Success Manager manages enterprise client partnerships, drives adoption and value from PointClickCare solutions, and engages executive stakeholders. Responsibilities include developing customer success plans, providing strategic guidance, monitoring customer health, mitigating churn, managing escalations, and creating recovery plans for at-risk accounts. The role requires strong communication, relationship management, data analysis, CRM proficiency, and the ability to work independently in a remote environment with travel to client locations.

Manages enterprise customer relationships for PointClickCare’s SaaS solutions, driving adoption, value realization, retention, and account growth. Serves as a trusted advisor to executive stakeholders, develops joint success plans, monitors customer health, mitigates churn, manages escalations, and coordinates cross-functional teams. The role requires strong communication, data analysis, CRM proficiency, healthcare and enterprise account management experience, and travel to client locations as needed.

Manage customer accounts throughout onboarding, adoption, retention, and expansion. Build trusted relationships, understand customer workflows, monitor account health, identify risks and growth opportunities, resolve concerns, and help customers achieve measurable value. Collaborate with Technical Success, Support, Product, and Sales teams to advocate for customers and deliver an exceptional experience.

Leads Customer Success for the EMEA South region, overseeing enterprise customer relationships, success plans, product adoption, escalations, roadmap communication, and executive engagement. Manages and develops Customer Success teams, coordinates with Sales, Services, and Product Management, drives issue resolution and commercial negotiations, and identifies expansion opportunities. The role requires extensive SaaS customer management and people leadership experience, with travel up to 35%.

Manage enterprise customer relationships, coordinate support and service activities, communicate product roadmaps, develop customer success plans, resolve escalated concerns, and drive adoption of Workday solutions. The role requires collaboration with Sales, Services, Product Management, and executive customer stakeholders, along with account management, adoption planning, data analysis, and occasional travel.

Manage a portfolio of strategic enterprise customers, serving as their trusted advisor and primary business contact. Develop success roadmaps, drive product adoption, coordinate cross-functional solutions, identify account risks, and support renewals and expansion. Analyze customer data to improve outcomes, communicate with executive stakeholders, and become an expert on Singular’s marketing measurement platform and integrations.

Own a portfolio of 10–25 enterprise B2B SaaS accounts across the US and EMEA. Build executive relationships, lead steering committees, manage renewals, negotiate contracts, and close upsell and cross-sell opportunities. Identify churn risks, develop ROI and adoption narratives, prioritize accounts, and partner with Digital Project Managers to align delivery with business goals.

Manages client relationships and satisfaction by coordinating cross-functional teams, resolving issues, analyzing client data, communicating timelines, and delivering tailored solutions. Maintains client communications and CRM records, tracks KPIs, supports quarterly business reviews, coordinates billing and orders, and contributes to service enhancements and project execution.

Lead and scale the Customer Success organization to drive adoption, retention, renewals, and expansion of a data intelligence platform. Build executive relationships, define success metrics and processes, influence product roadmap, run business reviews, mitigate customer risk, and partner with Sales, Product, Engineering, Services, and Support to deliver measurable customer value.

Drive retention and growth for a US enterprise portfolio by owning strategic relationships, building and executing success/account plans, demonstrating measurable ROI, preventing churn, and partnering cross-functionally to improve customer experience and adoption.

Own a portfolio of strategic global accounts, serving as the primary relationship owner for renewals, upsells, retention, adoption, and customer growth. Build executive partnerships, lead business reviews, monitor account health, mitigate churn, identify expansion opportunities, and align product usage with customer goals. The role requires strong communication, relationship-building, organization, executive presence, and the ability to influence technical and senior stakeholders.

Manage post-implementation relationships with 4–6 large global life sciences customers using Veeva Commercial Content and Medical applications. Serve as a trusted advisor, understand customer goals, optimize application usage, develop strategic roadmaps, coordinate with internal stakeholders, address escalations, and facilitate industry collaboration. The role requires promotional content or medical experience in life sciences, pharmaceutical company experience, consulting and relationship-management skills, and up to 25% travel.

Manage post-implementation relationships with 4–6 global life sciences customers using Veeva Commercial Content and Medical Vault applications. Serve as a trusted advisor to decision makers, provide strategic guidance, optimize application usage, develop customer roadmaps, triage escalations, and coordinate with internal Sales, Product, Services, and Strategy teams. Facilitate customer collaboration and industry learning while identifying opportunities to increase customer value.

Manage post-implementation relationships with 4–6 large global life sciences customers using Veeva Commercial Content and Medical Vault applications. Act as a trusted advisor to business decision makers and application owners, provide strategic guidance, optimize application usage, develop customer roadmaps, triage escalations, and coordinate with internal teams and customer networks to support business goals.

Leads post-sales customer success for strategic enterprise accounts by orchestrating Microsoft and partner resources, managing delivery programs, aligning cloud solutions with business objectives, and driving product adoption, consumption, retention, and customer outcomes. Builds executive and technical stakeholder relationships, develops success plans, conducts program reviews, and coordinates complex technology initiatives across enterprise customers.