At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Customer Success Managers are strategic partners within Instructure's Customer Experience team who provide value by forging strong consultative relationships, driving long-term success, and ensuring customers achieve their goals. In this role, you will partner with high-value education accounts across BeNeLux and Central Europe, nurture key stakeholder alignments, propose tailored product solutions, drive adoption and revenue retention, collaborate with sales for growth, advocate for platform enhancements with product and engineering teams, and contribute to cross-functional initiatives.
What you will be doing
Building and nurturing trusted relationships with senior educational stakeholders to align on desired outcomes and business drivers.
Proactively identifying challenges and recommending tailored Instructure solutions to promote innovation and best practices.
Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth.
Gathering customer feedback to advocate for platform enhancements with product and engineering teams.
Managing tasks dynamically, prioritizing effectively under pressure, and participating in cross-functional customer experience initiatives.
What you will need to know/have
Fluency in both English and Dutch languages.
Minimum of 4 years of experience in Customer Success or SaaS account management, ideally within Educational Technology.
A background or strong affinity within the education sector, coupled with enthusiasm for education and technology.
Strong technical aptitude and familiarity with CRM and project management tools.
Excellent verbal and written communication skills with the ability to adapt tone and influence senior stakeholders empathetically.
A results-driven mindset with a strong capacity to prioritize tasks in a fast-paced environment.
A Bachelor’s degree
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
Skills Required
- Fluency in English and Dutch
- Minimum 4 years of experience in Customer Success or SaaS account management
- Background or strong affinity within the education sector
- Strong technical aptitude and familiarity with CRM and project management tools
- Excellent verbal and written communication skills
- Ability to adapt communication tone and influence senior stakeholders empathetically
- Results-driven mindset and ability to prioritize tasks in a fast-paced environment
- Bachelor's degree
Instructure Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Instructure and has not been reviewed or approved by Instructure.
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Fair & Transparent Compensation — Pay is considered market-competitive for many engineering, product, and quota-carrying roles, especially when factoring base, variable, and equity. In these tracks, total rewards are often characterized as fair-to-strong for the role and location.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, mental-health support, and HSA/FSA options. Employer contributions are often portrayed as strong, and core medical benefits receive consistently positive marks.
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Leave & Time Off Breadth — Time off offerings include flexible or “unlimited” PTO, paid holidays, and paid sick time, paired with widespread remote/hybrid flexibility. This breadth of time off and work flexibility is often viewed as a meaningful perk that enhances overall value.
Instructure Insights
What We Do
Instructure is helping people grow from the first day of school to the last day of work. More than 30 million people use its Canvas and Bridge platforms for learning management and employee development.
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