Top Tech Jobs & Startup Jobs

Manage a portfolio of enterprise customers in EMEA, helping them achieve business outcomes and maximize value from the Wrike platform. Build customer relationships, develop success plans, lead executive business reviews, drive ROI and net MRR growth, monitor account health, prevent churn, and provide platform expertise. Collaborate with Sales, Professional Services, Support, and Product teams while maintaining detailed engagement plans.

Manage a portfolio of enterprise customers in EMEA, building relationships, aligning business goals, executing success plans and reviews, driving product adoption, ROI, retention, and revenue growth. Serve as a Wrike subject matter expert, monitor account metrics, manage churn risk, maintain engagement plans, and collaborate with Sales, Professional Services, Support, Product, Marketing, IT, and PMO teams.

Own customer success for a French enterprise customer in Paris by leading virtual teams, managing delivery plans, driving product adoption and value realization, and maintaining senior stakeholder relationships. Develop customer success plans, conduct executive business reviews, resolve issues, gather feedback, identify expansion opportunities, and support digital transformation. The role requires strong communication, leadership, commercial awareness, relationship management, and fluent English and French.

Manage supplier client relationships, act as the primary contact for business needs, translate customer insights and analytics into actionable recommendations, identify expansion opportunities, and collaborate with consulting, analytics, and commercial teams to drive engagement, retention, and measurable client outcomes.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Own a portfolio of 10–25 enterprise accounts across the US and EMEA, serving as the senior relationship and commercial owner. Responsibilities include executive stakeholder management, steering committees, renewals, negotiation, upselling, cross-selling, churn prevention, account prioritization, and translating project data into ROI and adoption narratives. The role partners closely with a Digital Project Manager and requires structured sales methodology experience and high-level English communication.

Manage a portfolio of early-stage merchants, driving retention, churn mitigation, pricing discussions, and conversion improvements. Provide hands-on onboarding, training, dashboard guidance, operational support, and real-time assistance across multiple channels. Analyze merchant data and conversion metrics, resolve support tickets and escalations, and collaborate with Customer Engineering, Technology, and Product teams to improve merchant outcomes and GMV.

Manage approximately 30 enterprise SaaS accounts across onboarding, adoption, renewals, and expansion. Lead kickoffs, success planning, QBRs, health reviews, enablement, and ROI discussions. Identify risks, resolve technical and business blockers, and coordinate with Sales, Support, Solutions Engineering, Product, and Engineering. Provide customer feedback, improve scalable success programs, and drive retention, adoption, and revenue growth.

Manage customer relationships as the primary contact, driving satisfaction, product adoption, retention, renewals, and account growth. Monitor customer health and usage, resolve issues with cross-functional teams, advocate for customers, support testimonials and referrals, and identify upsell or cross-sell opportunities. The role requires localization industry expertise, strong communication and analytical skills, CRM and customer success tool familiarity, and flexibility to work from the Marousi office three days weekly if based in Athens.

Manage Japanese and English-speaking banking clients using AI solutions. Responsibilities include client relationship management, onboarding, training, adoption monitoring, success planning, cross-functional advocacy, retention, and identifying growth opportunities. The role requires strong knowledge of credit, loans, banking operations, fintech, and data-driven solutions, along with experience managing relationships across departments, time zones, and remote teams.

Own the post-sales customer journey for manufacturing-focused SaaS clients, including onboarding, training, adoption, success planning, renewals, expansion, executive business reviews, and escalations. Analyze usage data to demonstrate ROI, build customer advocacy, and identify risks. Collaborate with Product, Engineering, Support, Sales, and Marketing to address customer needs and influence product roadmap and go-to-market strategy.

Leads strategic customer success for Microsoft accounts by aligning Azure, Microsoft 365, Dynamics, security, and other solutions with customer business objectives. Builds executive stakeholder relationships, develops success plans, drives adoption and consumption, manages delivery programs and escalations, mitigates blockers, and coordinates internal and partner resources to improve customer outcomes, operational health, retention, and growth.

Provides the technical layer behind Customer Success by improving implementation handoffs, enabling Account Managers, leading post-go-live discovery and solutioning, and resolving escalations. The role diagnoses CRM, workflow, integration, reporting, and AI-agent issues; develops configuration guidance and enablement materials; coordinates with Support, Engineering, Product, Implementation, and Professional Services; and translates customer needs into scalable solutions and best practices for higher education use cases.

Manage approximately 50 strategic cybersecurity customers throughout onboarding, implementation, adoption, renewal, and expansion. Develop success plans, monitor customer health and retention, lead training and workshops, gather product feedback, and identify growth opportunities. Partner with Sales, Technical Delivery, Product, and Support teams while communicating cybersecurity concepts to executive and technical stakeholders. Help improve customer success processes, systems, and programs.

Lead post-implementation adoption of AI agents by building customer Centers of Excellence, training champions, monitoring telemetry, and driving consumption. Coordinate cross-functional teams and partners, identify high-impact use cases, remove adoption barriers, and quantify business ROI. Serve as voice of the customer to Product and Engineering to influence roadmap and ensure governance, scalability, and sustained value realization.

Manage a portfolio of SMB customers after sale, leading onboarding, activation, training, adoption, and retention efforts. Monitor account health, identify risks and expansion opportunities, recommend best-practice workflows, and share customer feedback internally. The role requires proactive relationship management, clear communication, strong prioritization, problem-solving, process discipline, and collaboration with Sales, Account Management, Support, and Product. It is suited to someone early in their technology career with customer-facing experience and an interest in SaaS.

Manages and grows existing client accounts while supporting new-client onboarding, lead follow-up, account coverage, escalations, pricing programs, inventory, returns, and operational reviews. The role owns day-to-day client relationships, coordinates internal and partner teams, maintains account documentation, improves service processes, and enables sales teams to focus on strategic opportunities.

Own enterprise customer success delivery across UAT, rollout, training, onboarding, adoption, and post-go-live support. Lead bilingual Spanish-English enablement for Western Hemisphere teams, manage surveys and quarterly usage reporting, and improve recurring workflows through standardization, automation, AI-assisted drafting, reusable templates, and documentation. Partner with customer teams and suppliers to support configuration validation, demos, data creation, feedback collection, and value realization.

Manage a portfolio of 220+ mid-market customer accounts after onboarding. Drive product adoption, customer health, retention, renewals, and expansion through strategic, digital, and AI-enabled engagement. Monitor usage trends, identify risks, support escalations, advocate for customer needs, and collaborate cross-functionally on improvements. The role requires strong communication, customer data analysis, prioritization, SaaS customer success experience, and comfort using AI tools and evolving technologies.

Own institutional client relationships from onboarding through renewal and expansion. Guide technical integrations, drive product adoption, identify upsell opportunities, negotiate renewals, lead business reviews, maintain account plans, and relay client feedback to Product. The role serves banks, exchanges, custodians, and fintechs across EMEA, requiring comfort with enterprise software, digital assets, security concepts, and occasional client travel.

Owns relationships and business outcomes for 50–70 enterprise B2B SaaS accounts representing approximately $2.5M in ARR. Responsibilities include customer success planning, adoption, retention, renewals, expansion support, executive business reviews, risk mitigation, forecasting, and cross-functional coordination. The role requires English-Spanish bilingual fluency, strong financial and analytical skills, executive communication, strategic account planning, and proficiency with ChurnZero, Salesforce, and BI tools.

Supports customer contract and subscription renewals by coordinating proposals, documentation, tracking, distributors, and internal teams. The role assists Customer Success Managers, manages low-touch and distributor-led renewal workflows, maintains accurate system records, and provides visibility into renewal progress. It is primarily remote, with 10–20% customer travel, and requires work authorization without visa sponsorship.

Owns a portfolio of approximately 40–50 mid-market accounts, driving onboarding, adoption, retention, renewals, expansion, business reviews, and customer advocacy. Builds strategic relationships, monitors customer health, aligns product value with business outcomes, and collaborates cross-functionally with Sales, Product, Support, and Marketing. Uses AI tools to improve account research, customer insights, success planning, risk identification, and workflow efficiency.

Own post-sale relationships for a portfolio of SMB and mid-market customers, managing onboarding, adoption, renewals, advocacy, and expansion opportunities. Build multi-threaded relationships, proactively monitor customer health, conduct outreach, and use AI tools, automation, Totango, and CRM platforms to manage accounts efficiently. Collaborate with Sales, Marketing, Product, and internal teams to resolve issues, communicate customer feedback, and improve retention. Travel to key customers approximately 25% of the time.

Supports the On-Premise customer success team by creating insights, analyzing data, preparing presentations and reports, resolving data and methodology questions, and assisting with database setup, change requests, and product coding. The role contributes to client projects, maintains deliverable quality, supports customer satisfaction, and helps achieve team KPIs through ongoing and ad hoc reporting.