About Ledger
We’re a team of experts pushing the limits of what’s possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self-custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger.
At Ledger, we’re proud to be the global platform for digital assets and Web3, with over 20% of the world’s crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries.
The team:
Ledger has secured digital assets for millions of people. Ledger Enterprise brings the same security to institutions. Banks, exchanges, custodians and stablecoin issuers use our platform to hold, move and govern digital assets on infrastructure they control: Vault for self-custody, HSM On-Premises for institutions that need keys inside their own perimeter, TradeLink for off-exchange settlement, and Multisig for on-chain governance.
You’ll work closely with Business Development, Solutions Engineering, Product, Legal and Support, covering clients across Europe, the Middle East and Africa. Join a young, international, driven team in one of Ledger’s fastest-growing areas.
What you’ll be doing:
You will own a portfolio of institutional clients from signature onward. That covers onboarding, integration, adoption, renewal and expansion. You will be their trusted advisor inside Ledger and their voice in our product roadmap.
Own client relationships end to end. Be the primary contact for a portfolio of exchanges, banks, custodians and fintechs, and build relationships from operations teams up to C-level.
Drive integration and adoption. Explain product features clearly, run workshops, and guide clients through technical integration together with our Solutions Engineers.
Grow accounts. Identify and close upsell and cross-sell opportunities such as new products, additional users, assets or entities. Own your expansion and retention targets.
Negotiate renewals and contracts. Lead commercial discussions on renewals, amendments and pricing, working with Legal on terms.
Shape the product. Turn client feedback into clear, prioritised input for Product and influence what we build next.
Run the account rhythm. Lead QBRs, maintain account plans, keep the CRM accurate, and flag risks early.
Represent Ledger. Meet clients on-site and at industry events across EMEA, with occasional travel.
What we’re looking for:
4+ years in a similar account management or customer success role, ideally in B2B SaaS or enterprise infrastructure software.
Proven experience managing financial institution clients such as banks, asset managers, custodians or payment providers.
A track record of upselling and expanding accounts against targets.
Experience negotiating contracts and renewals with enterprise clients.
Comfort with technical conversations: you can explain APIs, integration flows and security concepts without needing an engineer in every meeting.
Hands-on experience with digital assets, or a clear and demonstrable interest in the space.
Excellent written and verbal communication in English. You can adapt your message for a CISO, a head of operations or a CFO.
A structured, self-driven way of working. You manage a portfolio without being chased.
Nice to have:
Understanding of regulatory frameworks relevant to EMEA clients, such as MiCAR, DORA, the Travel Rule, the Basel crypto-asset standards, FINMA requirements, or Middle East regimes like VARA (Dubai) and ADGM.
Familiarity with custody and key management concepts like MPC, HSMs and cold/warm/hot wallet setups.
Additional languages, especially German, French or Arabic.
Experience at a crypto-native firm, a bank’s digital asset desk or a custody provider.
At Ledger, we are dedicated to continually investing in our employees which is why we offer more than just salaries; we provide comprehensive compensation packages that include a wide range of benefits. Here are some of the benefits you can look forward to:
Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week
Health & Wellness support - Health and Life Insurance.
Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work.
Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation.
Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee.
For regionally specific benefits, your Talent Acquisition contact will be able to provide you with more information.
We’re committed to building an inclusive hiring process. If you need any adjustments or accommodations, just let us know, we’ll do our best to support you.
What We Do
Founded in Paris in 2014, LEDGER is a global platform for digital assets and Web3. Ledger is already the world leader in Critical Digital Asset security and utility. With more than 6M devices sold to consumers in 200 countries and 10+ languages, 100+ financial institutions and brands as customers, 20% of the world’s crypto assets are secured, plus services supporting trading, buying, spending, earning, and NFTs. LEDGER’s products include: Ledger Stax, Nano S Plus, Nano X hardware wallets, LEDGER Live companion app, [ LEDGER ] Market, the world’s first secure-minting and first-sale distribution platform, and Ledger Enterprise. With its ease of use, LEDGER allows a user to begin investing in digital assets and ultimately, achieve financial freedom in a safe and stress-free environment. Headquartered in Paris and Vierzon, with offices in London, New York and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto Headquartered in Paris and Vierzon, with offices in London, New York and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including more than 6 millions devices already sold in 180 countries. Ledger combines either Nano S Plus or Nano X and the Ledger Live app to offer consumers the easiest way to start their crypto journey while maintaining full control over their digital assets. With its ease of use, Ledger allows users to begin investing in digital assets and ultimately, achieve financial freedom in a safe and stress-free environment, with education provided by its Ledger Academy and Quest. In addition to consumer products, Ledger has also developed Ledger Enterprise, a digital asset custody and security solution for institutional investors and financial players.
