Analyst - Customer Success (On Premise)

Posted 4 Days Ago
Be an Early Applicant
Budapest, HUN
Hybrid
7M-9M Annually
Junior
Big Data • Information Technology
The world's leading consumer intelligence company.​
The Role
Supports the On-Premise customer success team by creating insights, analyzing data, preparing presentations and reports, resolving data and methodology questions, and assisting with database setup, change requests, and product coding. The role contributes to client projects, maintains deliverable quality, supports customer satisfaction, and helps achieve team KPIs through ongoing and ad hoc reporting.
Summary Generated by Built In
Job Description

About This Job 

We want to change the world. Your work can redefine what’s possible for both our clients and your career. Connecting the dots between our pioneering teams and our ambition as insight experts, your work will matter. 

The role will be within the On-Premise customer success team. You will run collaboratively the set-up & the execution of local a multi-country projects with strategic client impact. With the aim of delivering value to clients and generating satisfaction through high-level data and insights. 

Salary - 6,947,500 - 9,433,450 HUF gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.

Responsibilities 

You will be an extension of the On-Premise customer success team and supporting them through: 

  • Insight creation and analysis through brief creation, retrieving the data, analysing the data, storyboarding, and deck creation.
  • Customer support activities like data issues, data pulls, methodology questions, Database Set Up, change requests, and product coding questions.
  • Delivery of ongoing or ad hoc report creation, become a Discover and reporting expert. 
  • Be a contributor to the team's KPIs through the Quarterly Business Objectives (QBO) process, ensuring all deliverables are Process Quality Requirement (PQR) compliant to maximize NPS and TNPS scoring. 

Be a contributor to the team's KPIs through the QBO process, ensuring all deliverables are PQR compliant to maximize NPS and TNPS scoring. 

Qualifications

  • 1-3 years of experience with demonstrated expertise in data analysis and application to client related business issues.
  • Experience in collaborating on projects and maintaining positive client relationships through value delivery.
  • Strong analytical mind and proficiency in a range of software and digital tech 
  • Fluency in English, strong communication skills, with experience in building presentations
  • Knowledge of the On Premise/HoReCa industry is beneficial 

What We Offer:

  • Work in an international inspiring company
  • Very well equipped offices with free coffee
  • Cafeteria package
  • Private health insurance
  • Participation in discounted e-carsharing program (GreenGo)
  • Mentoring - Mentee Program
  • Internal Recognition Program
  • Free LinkedIn Learning access that helps you discover and develop business, technology-related, and creative skills through over 20,000 courses available in 7 languages.

Additional Information

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Skills Required

  • 1-3 years of experience with demonstrated expertise in data analysis and applying insights to client-related business issues
  • Experience collaborating on projects and maintaining positive client relationships through value delivery
  • Strong analytical mindset and proficiency in a range of software and digital technologies
  • Fluency in English
  • Strong communication skills and experience building presentations
  • Knowledge of the On-Premise or HoReCa industry

NielsenIQ Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NielsenIQ and has not been reviewed or approved by NielsenIQ.

  • Parental & Family Support — Public materials highlight paid parental leave in the U.S., with additional paid disability time for birth parents. Parental leave is positioned as a standout element of the package.
  • Leave & Time Off Breadth — Unlimited or flexible PTO is referenced alongside paid holidays and sick leave, providing broad time-off options in many roles. Actual use can vary by team norms, but the formal breadth is notable.
  • Flexible Benefits — Work-from-home and hybrid arrangements are supported in many roles, with remote-friendly practices described across business lines. Flexibility is frequently positioned as a meaningful advantage.

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The Company
HQ: Chicago, IL
40,000 Employees
Year Founded: 1923

What We Do

NielsenIQ is the industry leader in global measurement and data analytics, and the most trusted source for retail and consumer intelligence. We deliver the complete truth to retailers, manufacturers, and our partners through our comprehensive data sets and powerful insights. We enable businesses to make critical decisions confidently, accelerating growth and optimizing performance.

Why Work With Us

We empower companies around the world to make bold decisions and transform their business with trusted data, solutions, and insights. Joining NielsenIQ means experiencing countless learning opportunities and gaining numerous pathways for growth.

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