Top Tech Jobs & Startup Jobs

Support Customer Success Managers serving low-touch and startup customers. Responsibilities include coordinating customer communications, analyzing campaign performance, maintaining customer health scores, identifying accounts needing additional attention, preparing meetings, documenting follow-ups, and improving CSM processes and tools. The role requires French and English fluency, strong communication and analytical skills, organization, curiosity, and interest in customer relationship management and cloud technology.

Own long-term workforce planning and capacity strategy across Customer Success channels. Develop forecasts, staffing models, scenario analyses, dashboards, and labor investment recommendations. Analyze staffing, productivity, occupancy, shrinkage, service levels, and automation impacts. Partner with Customer Success, AI, Data, Finance, Talent Acquisition, BPO providers, and senior leadership to guide hiring, budgeting, headcount planning, and operational improvements through data-driven insights.

Manages client relationships and leads ecommerce strategies from planning through implementation. Analyzes GMV, AOV, and other performance indicators; presents insights and recommendations on merchandising, content, and marketing. Identifies growth opportunities, improves client satisfaction, and collaborates with internal teams to enhance ecommerce customer experiences.

Own client relationships across onboarding, implementation, training, adoption, retention, and satisfaction. Serve as a strategic advisor, develop customer success strategies and support content, communicate with senior stakeholders, track customer metrics, and collaborate cross-functionally to drive customer value and growth.

Support pre-sales, customer implementations, API integrations, troubleshooting, onboarding, training, and ongoing customer success. Manage client relationships, validate API workflows using Postman, monitor usage and feedback, identify risks and expansion opportunities, and collaborate with Sales, Product, and Engineering to deliver measurable customer outcomes.

Manage customer success for Salesforce customers by understanding business and technology goals, recommending best practices, identifying risks, and coordinating internal resources. Provide technical product guidance, translate updates and platform issues into customer value, support adoption and enablement, and act as a trusted advisor. The role requires strong Salesforce, cloud, integration, automation, and enterprise technology knowledge, along with fluent Japanese and basic English.

Supports customers using the Office platform by responding to phone, chat, and email enquiries, assigning tickets, meeting SLAs, resolving issues, and handling dissatisfied customers. Advocates customer needs, maintains product knowledge, supports system improvements and technology rollouts, and monitors system performance. The role is hybrid in Melbourne and requires full Australian working rights.

Partner with the SVP of Customer Success to improve executive effectiveness and organizational operating rigor. Responsibilities include calendar and meeting management, forecasting and business analytics, executive and board reporting, cross-functional initiative coordination, operating-rhythm management, action tracking, process improvement, and synthesizing data into insights, risks, decisions, and recommendations. The role combines executive support, business operations, project management, and analytical judgment.

Own complex NHS customer accounts from pilot design through implementation, adoption, expansion, and renewal. Lead multi-site software deployments, NHS governance and information-governance processes, stakeholder relationships, account growth, usage adoption, and evidence-based ROI cases. Build commissioning and renewal narratives, collaborate with Product and Engineering, create repeatable implementation playbooks, apply AI to reporting and adoption tracking, and mentor future implementation hires.

Leads regional customer success for health system partnerships, managing executive relationships, enterprise implementations, team development, retention, expansion, and scalable clinical workflow integration. Establishes customer success metrics and playbooks, drives adoption and measurable operational and patient outcomes, and collaborates with Product, Engineering, Clinical, and Sales teams to improve healthcare AI solutions.

Manage Gartner client relationships by onboarding clients, demonstrating service value, understanding business priorities, driving product engagement, and maximizing subscription outcomes. The role partners with senior and junior stakeholders, coordinates internal resources, supports account growth and retention, and uses insights and metrics to improve client satisfaction and engagement. Business-level Dutch and English fluency are required.

Support Gartner clients in maximizing the value of their subscriptions through onboarding, account management, service introductions, expert connections, and engagement initiatives. Identify client priorities, align Gartner resources to business needs, collaborate with internal teams, and use insights and metrics to improve satisfaction, retention, and growth. The role requires fluent Swedish and English communication and is based in Egham or Barcelona.

Manage a portfolio of existing Gartner clients, build relationships with senior and junior stakeholders, understand business priorities, recommend actions that maximize service value and retention, and collaborate with internal teams to deliver strong client outcomes and return on investment.

Build and lead Frame’s post-sale customer success function, defining customer journeys, onboarding, playbooks, health scoring, QBRs, and technology processes. Own retention, renewals, expansion, adoption, and customer health metrics while managing executive relationships and escalations. Partner with Product, Sales, and Marketing to improve customer outcomes and advocacy. Recruit, coach, and scale a high-performing CS team in a technical B2B SaaS environment.

Manage post-sale relationships with law firm clients using LEAP software. Demonstrate features, improve product adoption, monitor client health, identify at-risk accounts, support retention and expansion, maintain Salesforce records, gather feedback, and represent the company at client and industry events. The role requires strong relationship management, presentations, negotiation, and willingness to travel within Australia.

Manage customer relationships and journeys by driving product adoption, usage growth, retention, and account engagement. Responsibilities include client training, account profiling in Salesforce, usage monitoring, renewal and upsell support, routing product feedback, and coordinating with sales, marketing, product, and analytics teams. The role requires strong communication, organization, consultative client-facing experience, and the ability to work in the office at least two days per week.

Supports senior Customer Success Account Managers across a shared portfolio of enterprise accounts. Responsibilities include executing standardized customer success, cloud adoption, and AI acceleration activities; maintaining account context; synthesizing risks and milestones; coordinating delivery follow-ups; monitoring support trends; and escalating issues. The role is designed for early-career professionals working within a pod model under senior guidance.

Manage enterprise customer relationships, develop success plans, lead business reviews, guide onboarding and platform adoption, mitigate risks, support renewals and expansion, and advocate for customer needs. Collaborate with Product, Support, and Sales teams to drive customer outcomes and engagement across a portfolio of strategic accounts.

Own a portfolio of enterprise customers, develop success plans, lead business reviews, guide onboarding and platform adoption, manage renewal risks, and identify expansion opportunities. The role partners cross-functionally with Product, Support, and Sales teams, advocates for customer needs, and serves as a strategic advisor to customer teams using the Staffbase SaaS platform.

Manage and grow client relationships, onboard new clients, demonstrate Gartner services, drive product adoption and ROI, run client reviews and engagement metrics, facilitate client calls, and collaborate internally to remove obstacles and maximize client value, retention, and growth.

Manage a large portfolio of digital and long-tail SMB customers through high-volume inbox and ticket queue management. Respond to client requests, troubleshoot issues, coordinate escalations, execute scaled engagement campaigns, support renewals and expansion, maintain accurate HubSpot records, and report on customer health and service metrics. The role emphasizes organization, task completion, fast communication, process adherence, and consistent customer support at scale.

Manages enterprise customer relationships through account support, escalation resolution, onboarding, self-service training, process improvement, stakeholder coordination, and business reviews. Reviews invoices and spending, identifies root causes, improves customer processes, and collaborates cross-functionally to increase satisfaction, service quality, and account growth.

Lead the expansion of Uber Freight’s Mexico Customs product by developing go-to-market strategy, building pipeline, enabling sales teams, designing tailored solutions, and acquiring new accounts. The role requires deep Mexico customs and cross-border logistics expertise, strategic commercial leadership, bilingual Spanish-English communication, and cross-functional collaboration across sales, operations, product, and executive teams.

Leads DISCO’s Customer Success and Enablement organizations, setting strategy, operating standards, account planning, performance management, training, playbooks, and adoption programs. Partners with Sales, Product, Marketing, Finance, and Professional Services to drive client value and consumption growth. Owns CS technology and AI strategy, Client Advisory Board leadership, enablement evolution, KPI reporting, and development of senior leaders and CSM teams.

Leads DISCO’s Customer Success and Enablement organizations, setting strategy, operating standards, account-planning frameworks, adoption programs, client training, and performance metrics. Manages CS leaders and broader CSM teams while partnering with Sales, Product, Marketing, Finance, and Professional Services. Owns CS technology and AI strategy, client advisory initiatives, and consumption-growth programs. Builds accountable performance cultures and ensures customers realize value from DISCO’s legal technology products.