WHY WE NEED YOU ?
Our growth is driving us to strengthen our Customer Success Management (CSM) team to support the development and retention of our customers.
Your mission will be to support CSMs in their daily interactions with clients and contribute to improving customer processes in order to help maintain and grow our customer base while delivering a high-quality client experience.
YOUR FUTURE TEAM
We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.
You will be part of a team of 13 people, dedicated to supporting, retaining, and developing Scaleway customers through strong relationships and a deep understanding of their business and technical challenges. The team works closely on customer follow-up, process improvement, and cross-functional projects with other internal teams.
For this precise position, you’ll be immersed in 2 squads of the CSM team: the low-touch (1 person) and the startup pod (3 employees)
YOUR DAILY ROUTINE
Tasks
- Contribute to our low-touch strategy (addressing many customers with a one-to-many approach) by sending the right information at the right time to our customers under different formats: mailing, webinar, in-person event, etc.
- Analyze your campaigns and suggest format improvements based on results
- Contribute to and update the data of our customer health score. This helps identify growing customers but also accounts at risk
- Identify accounts within our low-touch portfolio that would require more regular touch-points from other members of the CSM team
- Organise, prepare and participate in customer meetings alongside CSMs, in particular for our low-touch and startup squads
- Provide client meeting minutes, ensure follow-up actions are clearly identified and support follow-up
- Contribute to cross-functional projects to improve CSM processes and tools
ABOUT YOU
HARDSKILLS :
- Currently a Master’s student (M1 or M2) in a business school or engineering school
- Good communication skills, ability to structure information and produce clear written summaries
- Analytical skills, able to tell a story from data
- First experiences through school projects, internships, or student jobs
- Oral and written fluency in French and English is a must; fluency in another European language (German, Italian, Spanish for ex.) will be a plus
- Strong interest in customer relationship management and the tech/cloud ecosystem
- Comfortable working with digital tools such as Slack, Google Workspace, CRM tools (Salesforce is a plus)
SOFTSKILLS :
- Curious and eager to learn
- Interested and engaged in understanding customer needs
- Good listening skills
- Open-minded and collaborative
- Organized and reliable
WHAT YOU WILL FIND AT SCALEWAY ++++
Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.
Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round.
Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.
International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.
Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.
🚀 Why join the Scaleway adventure ?
✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.
✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.
✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.
🔜 THE NEXT STEPS …
- HR interview (15 min)
- Interview with the managers to understand your skills, motivations, and interest in the role (30 min)
- Interview with Louise to validate your fit with the team and our culture (45 min)
📅 Internship start date: January 2027
📍 Location: Paris
Skills Required
- Currently enrolled in a Master's program, M1 or M2, at a business school or engineering school
- Strong communication skills and ability to structure information and write clear summaries
- Analytical skills and ability to interpret data effectively
- First experience through school projects, internships, or student jobs
- Fluent spoken and written French and English
- Strong interest in customer relationship management and the technology or cloud ecosystem
- Comfort using digital tools such as Slack, Google Workspace, and CRM tools
- Curiosity and eagerness to learn
- Interest in understanding customer needs and strong listening skills
- Open-minded, collaborative, organized, and reliable
- Fluency in another European language such as German, Italian, or Spanish
- Experience with Salesforce
What We Do
Welcome to Scaleway: Europe's empowering cloud provider We are the preferred cloud solution, empowering developers and businesses to seamlessly build, deploy, and scale applications across diverse infrastructures. Our global presence spans Paris, Amsterdam, and Warsaw, serving a thriving community of over 25,000 businesses, including pioneering European startups. Why Choose Us? Our comprehensive cloud ecosystem is distinguished by multi-AZ redundancy, delivering a robust foundation for uninterrupted operations. What sets us apart is not just our state-of-the-art data centers, powered entirely by renewable energy, but also our commitment to providing a smooth developer experience. Scaleway is the choice for those seeking native tools to navigate and manage multi-cloud architectures effortlessly. What We Offer: We offer fully managed solutions for bare metal, containerization, and serverless architectures. We believe in empowering our customers with choices: the choice to determine the location of their data, the choice to select the architecture that best suits their business needs, and the choice to scale responsibly. Our Advantages: Multi-AZ Redundancy: Ensure business continuity with our robust multi-AZ redundancy. Smooth Developer Experience: Streamline your development process with a user-friendly environment. Renewable Energy Data Centers: Contribute to a sustainable future by hosting your applications in data centers powered solely by renewable energy. Native Tools for Multi-Cloud: Seamlessly manage and optimize your multi-cloud architectures with our native tools. Choose us, Choose Innovation: We're not just a cloud provider; we are your partner in innovation. Choose us for the freedom to decide where your data resides, the flexibility to tailor your architecture to your business, and the responsibility to scale in an environmentally conscious manner.
