Top Tech Jobs & Startup Jobs

Provide technical leadership for ServiceNow CSM development teams, defining platform architecture, development standards, governance, integrations, automations, and release processes. Serve as the primary technical contact for stakeholders and clients, supervise deliveries, conduct code reviews, resolve complex technical issues, mentor developers, and ensure quality, security, performance, scalability, and best practices.

Manages dealership client success by driving adoption and value from CDK solutions, reducing churn, mitigating account risk, supporting training, and identifying expansion opportunities with Sales. Maintains trusted client relationships, prepares reports and presentations, handles escalations, documents engagements in Totango, and partners with senior customer success managers.

The Client Success Manager handles client relationships, onboarding, and maximizes service delivery to drive client retention and ROI.

Owns the customer lifecycle for Revenue Recovery clients from onboarding through renewal. Responsibilities include customer education, product training, adoption guidance, account health monitoring, executive business reviews, retention and churn reduction, milestone management, and cross-functional issue resolution. The role builds long-term customer partnerships, increases product value and lifetime value, and supports strategic programs that improve satisfaction, adoption, and renewals.

Manage the full customer order lifecycle from entry through delivery for corporate accounts. Resolve shortages, late deliveries, and order issues while coordinating with sales, transportation, supply chain, distribution centers, and plants. Maintain accurate customer data, communicate updates, support order prioritization, improve fulfillment performance, and build strong customer relationships. The role requires problem-solving, conflict management, high-volume request handling, and availability for a Friday-Monday schedule.

The Technical Customer Success Manager will manage customer onboarding, troubleshoot issues, build solutions, drive value, and identify growth opportunities.

Owns retention, expansion, and cross-sell for pharmaceutical manufacturer accounts. The Director builds executive relationships, leads business reviews, grows prescription script share, identifies new brand opportunities, and coordinates Strategy, Analytics, Product, and Operations teams. The role translates program data into commercial insights, advocates for client priorities internally, resolves risks proactively, and maintains account plans. Success is measured through renewals, account growth, cross-sell opportunities, executive engagement, and client advocacy.

Supports client relationships for a healthcare SaaS platform by responding to inquiries, coordinating projects, monitoring account health, gathering feedback, assisting with training, tracking KPIs, and collaborating across teams to improve retention and client outcomes.

Manage a portfolio of enterprise charity customers, building relationships and helping them achieve fundraising goals through effective platform adoption. Develop success plans, lead business reviews, support onboarding, identify risks and growth opportunities, reduce churn, and collaborate with internal product and delivery teams. Use customer data and industry insight to influence stakeholders, improve outcomes, and communicate complex software concepts clearly.

Provides customer support through phone and virtual chat by answering product and website questions, resolving concerns, documenting interactions, educating customers, and following up proactively. The role requires empathy, active listening, accurate communication, timely issue resolution, and collaboration in a contact center environment. Employees also complete administrative tasks, attend meetings, follow safety procedures, and maintain their work area. Bilingual English and Spanish skills and printing or wide-format production experience are desirable.

Manage post-go-live customer relationships, drive product adoption and value realization, support retention and expansion, deliver training, and proactively resolve risks and issues. Partner with Account Executives and Solutions Architects on technical implementations, track account metrics, demonstrate ROI, identify churn causes, and provide customer feedback internally. The role requires strong communication, presentation, prioritization, relationship management, and problem-solving skills in a technical SaaS environment.

Leads the architecture and delivery of AI-powered digital customer experience solutions for enterprise clients. Designs Genesys Cloud integrations, digital channels, virtual agents, copilots, knowledge systems, and workflow automation. Acts as the technical authority for complex engagements, leads architecture workshops, advises senior stakeholders, ensures scalability and security, mentors consultants, supports presales, and develops reusable implementation assets and reference architectures.

Support customer onboarding from sales handoff through go-live and ongoing operations. Responsibilities include preparing and running kickoff calls, collecting customer and site information, tracking implementation milestones, communicating about dispatch events and tests, monitoring site alerts, answering questions, escalating issues, maintaining HubSpot records, and improving onboarding materials. The role requires strong organization, clear communication, reliable follow-through, and availability during occasional after-hours dispatch events.

Manage corporate cybersecurity customers, drive renewals and account expansion through consultative selling, conduct quarterly business reviews, and improve customer satisfaction. Advise customers on Arctic Wolf services, manage high volumes of requests, coach users toward solutions, and create automated processes to forecast customer risk and develop retention plans. The role requires strong technology aptitude, Salesforce and spreadsheet skills, and approximately 10% business travel.

Guide enterprise customers through Splunk platform adoption by delivering onboarding, environment health assessments, technical recommendations, escalation resolution, executive QBRs, and adoption initiatives. Collaborate with Sales, Product Management, and Customer Experience teams to align customer needs, improve satisfaction, reduce critical issues, and maximize long-term platform value.

Owns enterprise customer relationships from onboarding through renewal, driving adoption, measurable value, and long-term retention. Builds success plans, monitors usage and health metrics, leads business reviews, manages escalations, coordinates cross-functional teams, maintains client documentation, and shares customer feedback with Product. Requires strong communication, project management, enterprise relationship management, and knowledge of application security, cloud-native architectures, SSDLC, and DevSecOps.

Manage 8–12 complex enterprise accounts from sales handoff through onboarding, adoption, renewals, and expansion. Build success plans, coordinate implementations, lead business reviews, manage escalations, track account health, and demonstrate client value. Partner with Sales, Operations, Product, and Support while maintaining Salesforce records and developing scalable client success processes. The role requires executive communication, cross-functional influence, project management, and occasional client travel.

Support EMEA enterprise subscribers using Aras Innovator by driving adoption, value realization, renewals, and expansion. Serve as the technical advisor by diagnosing issues, conducting architecture reviews, coaching customers on PLM best practices, managing escalations, and translating technical requirements into business outcomes. Collaborate with Sales, Pre-Sales, Professional Services, Support, Engineering, and Product Management while building trusted stakeholder relationships and developing customer success tools and best practices.

Manage post-onboarding relationships for approximately 30 mid-market clients, driving product adoption, engagement, measurable business value, renewals, and account growth. Serve as a trusted advisor by understanding customer objectives, coaching users, presenting insights, conducting business reviews, and translating promotional data into actionable recommendations. Collaborate with Sales, Product, Support, Education, Operations, and Onboarding teams to resolve needs and improve the customer experience.

Support Customer Success Managers serving mid-market customers by coordinating outreach campaigns, preparing Quarterly Business Reviews, organizing customer meetings, documenting follow-ups, analyzing customer feedback and usage data, and improving CSM processes, tools, dashboards, and customer data quality.

Leads customer success for strategic and essential B2B payment accounts, owning net volume retention, renewals, expansion readiness, customer value realization, and account health. Builds scalable coverage models, playbooks, lifecycle automation, digital engagement, reporting, and AI-enabled workflows. Manages account managers, establishes performance goals, partners cross-functionally, and presents retention, risk, and capacity outcomes to executive leadership. The role requires payments or fintech experience, Salesforce proficiency, and substantial customer success leadership experience.

Manage a portfolio of enterprise customers across Europe, building strategic relationships and ensuring successful platform adoption. Train clients, understand their use cases, gather product feedback, drive renewals and upsells, monitor customer success KPIs, and help improve internal processes. The role serves private equity investors, M&A advisors, and consultancies and requires independent account ownership in a B2B SaaS environment.

Own and expand customer relationships across the Western United States for a cloud-based healthcare genomics platform. Drive adoption, usage, and account growth within hospitals, laboratories, and healthcare organizations; identify expansion opportunities; navigate complex stakeholder groups; provide account support; and partner with sales teams on customer meetings and commercial development. The field-based role requires approximately 30–40% territory travel.

Manage a portfolio of mid-market and enterprise customers throughout deployment, adoption, retention, renewal, and expansion. Build trusted relationships, lead QBRs and customer presentations, identify cross-sell and upgrade opportunities, coordinate sales and engineering resources, and maintain CRM, quoting, automation, and KPI tools. The role focuses on customer satisfaction, revenue growth, retention, and exceeding sales and customer success goals.

Own customer support and account relationships across multiple channels, resolving onboarding, payment, dispute, campaign, and platform issues end to end. Lead onboarding calls, manage larger accounts, investigate problems with internal tools, and collaborate with engineering and product on recurring issues and root causes. Improve AI-powered support, documentation, workflows, and processes while identifying product improvements that reduce support volume.