Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. We approach our work with kindness, valuing the unique talents, passion, and joy that each team member brings to our collaborative culture. Our team is dedicated to helping organizations reach their best by solving complex business challenges at scale. We foster an environment of inclusiveness, disruption, and fun, ensuring that every member feels supported as they reach new heights.
As a Customer Success Engineer in Turkey, you will help major enterprises build resilient digital infrastructures by guiding them through their platform journey. In this highly visible role, you will drive product adoption and reduce critical issues by leading environment health recommendations and executing strategic Quarterly Business Reviews (QBRs).
Success means becoming a trusted advisor who directly contributes to our customers' long-term operational achievements and maximizes the value of their investments. Ultimately, your technical expertise and strategic guidance will empower organizations to solve complex challenges and thrive in a multi-cloud world.
- Deliver comprehensive customer onboarding programs to ensure successful and rapid platform adoption.
- Lead environment health assessments and provide actionable recommendations to optimize customer deployments.
- Manage and resolve critical customer escalations efficiently to minimize downtime and restore normal operations.
- Facilitate internal advocacy by collaborating across Sales, Product Management, and Customer Experience (CX) teams to align on customer needs.
- Execute QBRs with executive leadership to demonstrate platform value and align on future goals.
- Drive continuous customer adoption rates and maintain high customer satisfaction scores to foster long-term retention.
- 3+ years of experience in a Technical Account Manager (TAM), Customer Success, or Systems Engineering role.
- Experience managing and resolving critical technical customer escalations.
- Experience using project management methodologies.
- Experience delivering technical presentations and demos to both technical and non-technical audiences.
- Fluency in English and Turkish languages (written and verbal).
- Active Splunk Architect Certification.
- Hands-on experience working with IT operations, cloud environments, and digital infrastructure.
- Ability to communicate complex technical concepts effectively to both individual contributors and senior executive leaders.
- Experience building collaborative relationships with diverse enterprise customers.
- Proactive problem-solving skills to identify and address customer needs.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- 3+ years of experience in a Technical Account Manager, Customer Success, or Systems Engineering role
- Experience managing and resolving critical technical customer escalations
- Experience using project management methodologies
- Experience delivering technical presentations and demos to technical and non-technical audiences
- Fluency in English and Turkish, written and verbal
- Active Splunk Architect Certification
- Hands-on experience with IT operations, cloud environments, and digital infrastructure
- Ability to communicate complex technical concepts to individual contributors and senior executive leaders
- Experience building collaborative relationships with diverse enterprise customers
- Proactive problem-solving skills to identify and address customer needs
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as broad, with medical options including PPOs, high-deductible plans, and regional HMOs. Feedback suggests robust wellness and mental-health resources, with some locations offering on-site support and second medical opinions.
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Leave & Time Off Breadth — Time off is highlighted through paid holidays, paid time off, and additional recharge days such as “Days for Me,” with generous volunteer time also mentioned. Feedback suggests these programs help support rest, volunteering, and critical life events.
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Parental & Family Support — Parental and family support appears extensive, including paid child-bonding leave, family medical leave, and caregiving resources. Observations also point to family-planning assistance and adoption or surrogacy support in some regions.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
