SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:Client relationships are our top priority. As a Customer Success Manager, you will serve as the primary point of contact for Revenue Recovery customers, owning the customer experience from onboarding through renewal. You will partner closely with internal SPS teams to ensure customers realize full value from their investment, remain engaged, and grow organically over time.This role plays a key part in customer retention, adoption, and long-term success.
Key Responsibilities:
-Serve as the primary point of contact for Revenue Recovery customers throughout the full customer lifecycle, including trial, onboarding, product education, and renewal.
-Build long-term, trust-based partnerships by helping customers realize the full value of their SPS Revenue Recovery investment.
-Drive high customer satisfaction through onboarding best practices, product training, adoption guidance, and ongoing support.
-Champion customer success and retention strategies, including account health monitoring, user engagement, and renewals.
-Lead and support strategic and tactical programs designed to maximize customer satisfaction, adoption, and retention.
-Plan, deliver, and manage key customer milestones such as onboarding, implementation, and ongoing touchpoints.
-Develop a strong understanding of customer churn drivers and work cross-functionally to reduce churn and increase customer lifetime value.
-Act as a liaison between customers and internal SPS Commerce teams to ensure alignment and timely resolution of needs.
Required Qualifications:
-Bachelor’s degree, or equivalent combination of education and experience
-2+ years CSM experience or 3 - 5 years of professional business experience
-Experience working closely with C-level / SVP-level executives for customers and executing executive business reviews
-Excellent verbal and written communication skills
-Strong presentation skills
-Excellent organization and time management skills
-Comfortable working in a fast-paced environment
-Strong listening skills with a thoughtful approach to addressing customer pain points
-Ability to assess changing priorities/tasks quickly and with ease
-Ability to communicate clearly, concisely, and professionally with customers and internal stakeholders.
-Highly organized and process-driven, with the ability to manage multiple priorities.
-Ability to quickly develop product expertise and confidently train customers to drive adoption.
Preferred Qualifications:
-Experience with retail deductions and/or retail compliance programs.
-CPG industry experience.
-Prior Walmart experience is a plus.
-Proven success driving organization-wide initiatives
-Previous work experience at a SaaS company preferred
Location:
This role follows a hybrid work model, with regular in-office presence required at one of our North American offices in: Toronto, Ontario; Minneapolis, Minnesota; or Rogers, Arkansas.
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The compensation range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. SPS provides the annualized compensation range inclusive of base salary and annualized commission target for this role.
The total annualized on-target compensation range for this position is $65,400 - 98,100 CAD / $65,400 - 98,100 USD. Actual compensation will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices. Commitment to our Employees:
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- 2+ years of Customer Success Manager experience or 3–5 years of professional business experience
- Experience working with C-level or SVP-level customer executives
- Experience executing executive business reviews
- Excellent verbal and written communication skills
- Strong presentation skills
- Excellent organization and time management skills
- Ability to work in a fast-paced environment
- Strong listening skills and thoughtful approach to customer pain points
- Ability to assess changing priorities and tasks quickly
- Clear, concise, and professional communication with customers and internal stakeholders
- Highly organized and process-driven, with ability to manage multiple priorities
- Ability to develop product expertise and train customers to drive adoption
- Experience with retail deductions or retail compliance programs
- CPG industry experience
- Prior Walmart experience
- Proven success driving organization-wide initiatives
- Previous experience at a SaaS company
SPS Commerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SPS Commerce and has not been reviewed or approved by SPS Commerce.
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Healthcare Strength — Health coverage is highlighted as part of a comprehensive package, with mental-wellness resources such as up to five counseling sessions annually. The breadth of medical and wellness support is portrayed as a notable advantage.
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Parental & Family Support — Parental benefits are presented as notably robust, including paid parental leave and adoption assistance. These offerings help position the package as broader than a basic plan.
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Equity Value & Accessibility — Equity access through stock options and an employee stock purchase plan is seen as a meaningful component of total compensation. These elements can partially offset concerns about base pay for some roles.
SPS Commerce Insights
What We Do
SPS Commerce gives retail trading partners an intelligent way to manage and fulfill orders. SPS Commerce is the world’s leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. We support data-driven partnerships with innovative cloud technology, customer-obsessed service, and accessible experts so our customers can focus on what they do best. To date, more than 95,000 companies in retail, distribution, grocery, and e-commerce have chosen SPS as their retail network. SPS has achieved 80 consecutive quarters of revenue growth and is headquartered in Minneapolis.
