SOPHiA GENETICS is a healthcare technology democratizing data-driven medicine.
The Role
Own and expand customer relationships across the Western United States for a cloud-based healthcare genomics platform. Drive adoption, usage, and account growth within hospitals, laboratories, and healthcare organizations; identify expansion opportunities; navigate complex stakeholder groups; provide account support; and partner with sales teams on customer meetings and commercial development. The field-based role requires approximately 30–40% territory travel.
Summary Generated by Built In
Do you bring customer success or account management experience in health technology, laboratories, hospitals, medical devices, or a related scientific environment? Are you skilled at building proactive customer relationships that uncover opportunities to expand adoption and value?
If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS North America team as a Customer Success Manager and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.
This is a field based role, working within the roles territory. You will spend you time working from home-office, or travelling across your territory for customer meeting, conferences and events.
In most instances, we look for individuals already living in-territory, but welcome those actively relocating to the area.
For this opportunity, the territory covers the Western United States, with a preference for candidates based in the California area. You can expect approximately 30-40% travel across the territory.
Our mission
We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.
Your mission
You will own and develop customer relationships across the Western United States, focusing on the expansion and saturation of our existing business. Working closely with sales colleagues, you will take a predominantly proactive approach-approximately 75% proactive relationship development and account expansion, alongside 25% reactive customer support and operational account management.
The value you bring
Requirements
We know that every background is different, but to be best set for success, we see you bringing:
Benefits
You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.
Business recognition and accolades include:
Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us.
Our DNA
Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous
Our Virtues
At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.
At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal
The Process
We use the power of AI to help our partners make decisions. If you're utilising AI in your search and application process, why not use some of these prompts, or read our AI guide.
'What impact can I expect to have on the world by working at SOPHiA GENETICS?'
'I have an interview with SOPHiA GENETICS. What should I know before I meet with them?'
'I am a *job title* - What can SOPHiA GENETICS offer my career?'
Apply now with your CV and any supporting information.
Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance.
If you need additional support or accommodations for accessibility, please contact our TA team for assistance on [email protected]. SOPHiA GENETICS recruiters only contact candidates from @sophiagenetics.com addresses and never request payment at any stage. Verify any offer before responding.
We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilize agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.
Starting Date: ASAP
Location: Field-Based. US West Coast, California preference.
Contract: Permanent
If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS North America team as a Customer Success Manager and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.
This is a field based role, working within the roles territory. You will spend you time working from home-office, or travelling across your territory for customer meeting, conferences and events.
In most instances, we look for individuals already living in-territory, but welcome those actively relocating to the area.
For this opportunity, the territory covers the Western United States, with a preference for candidates based in the California area. You can expect approximately 30-40% travel across the territory.
Our mission
We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.
Your mission
You will own and develop customer relationships across the Western United States, focusing on the expansion and saturation of our existing business. Working closely with sales colleagues, you will take a predominantly proactive approach-approximately 75% proactive relationship development and account expansion, alongside 25% reactive customer support and operational account management.
The value you bring
- Expand adoption and value within existing customer accounts by identifying opportunities to increase usage and introduce additional applications.
- Build trusted, proactive relationships by listening closely to customers, understanding what comes next for them, and connecting their needs to relevant opportunities.
- Develop a clear view of stakeholders and opportunities within complex hospital, laboratory, and healthcare environments.
- Partner closely with sales colleagues, including through customer meetings and field ride-alongs, to deliver a coordinated customer experience.
- Maintain strong account support while shifting the emphasis from reactive account management toward strategic growth.
Requirements
We know that every background is different, but to be best set for success, we see you bringing:
- Around 5 years of experience in customer success, account management, commercial account development, or a closely related role.
- Experience within health technology, laboratories, hospitals, medical devices, life sciences, or a comparable scientific or healthcare environment.
- A track record of proactively developing customer relationships and identifying opportunities to expand adoption, usage, or solutions within existing accounts.
- Experience navigating complex stakeholder groups within hospitals, laboratories, or similar customer environments.
- Experience partnering with sales teams to develop accounts and support commercial growth.
Benefits
You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.
Business recognition and accolades include:
- World's most innovative companies (Top 10)
- World's smartest companies (Top 50)
- 100 Best Places to Work in Boston
- Top 10 European Tech Startup
- Top 10 European biotechs startup to watch
- Top 25 East-Coast Biotech to watch
Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us.
Our DNA
Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous
Our Virtues
At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.
At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal
The Process
We use the power of AI to help our partners make decisions. If you're utilising AI in your search and application process, why not use some of these prompts, or read our AI guide.
'What impact can I expect to have on the world by working at SOPHiA GENETICS?'
'I have an interview with SOPHiA GENETICS. What should I know before I meet with them?'
'I am a *job title* - What can SOPHiA GENETICS offer my career?'
Apply now with your CV and any supporting information.
Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance.
If you need additional support or accommodations for accessibility, please contact our TA team for assistance on [email protected]. SOPHiA GENETICS recruiters only contact candidates from @sophiagenetics.com addresses and never request payment at any stage. Verify any offer before responding.
We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilize agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.
Starting Date: ASAP
Location: Field-Based. US West Coast, California preference.
Contract: Permanent
Skills Required
- Around 5 years of experience in customer success, account management, commercial account development, or a closely related role.
- Experience within health technology, laboratories, hospitals, medical devices, life sciences, or a comparable scientific or healthcare environment.
- Demonstrated success proactively developing customer relationships and expanding adoption, usage, or solutions within existing accounts.
- Experience navigating complex stakeholder groups within hospitals, laboratories, or similar customer environments.
- Experience partnering with sales teams to develop accounts and support commercial growth.
What the Team is Saying
Dan
Senior Director, Revenue Accounting
Angela
Senior Sales Executive
SOPHiA GENETICS Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive with a high employer-paid share and telehealth included for U.S. employees. Feedback suggests company-paid disability and life insurance and mental-health support add meaningful protection.
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Leave & Time Off Breadth — Time off is outlined as 20 days of PTO that increase with tenure, dedicated sick time, and a broad set of paid public holidays. Feedback suggests these leave policies are viewed as a relative bright spot.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings such as an Employee Assistance Program, mental health resources, commuter programs, and office perks are highlighted alongside hybrid work flexibility. Feedback suggests these extras round out the package beyond core insurance.
SOPHiA GENETICS Insights
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The Company
What We Do
SOPHiA GENETICS (Nasdaq: SOPH) is a healthcare technology company dedicated to establishing the practice of data-driven medicine as the standard of care and for life sciences research. It is the creator of the SOPHiA DDM™ Platform, a cloud-based SaaS platform capable of analyzing data and generating insights from complex multimodal data sets and different diagnostic modalities. The SOPHiA DDM™ Platform and related solutions, products and services are currently used by more than 780 hospital, laboratory, and biopharma institutions globally.
Why Work With Us
This is not just a tech company, it’s not only about algorithms and data, it’s more than that. It’s bold, visionary, and altruistic. Democratizing health outcomes is bigger than a spreadsheet, a sale, or a line of code. It’s all of those things coming together with driven, curious people to deliver this audacious vision.
Gallery
SOPHiA GENETICS Teams
SOPHiA GENETICS Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
