WHY WE NEED YOU ?
Our growth is driving us to strengthen our Customer Success Management (CSM) team to support the development and retention of our customers.
Your mission will be to support CSMs in engaging and developing our customer base, with a particular focus on customer outreach, QBR preparation, and customer follow-up help. You will also contribute to improving CSM processes and customer data, helping the team deliver a high-quality and proactive customer experience at scale.
YOUR FUTURE TEAM
We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.
You will be part of a team of 13 people, dedicated to supporting, retaining, and developing Scaleway customers through strong relationships and a deep understanding of their business and technical challenges. The team works closely on customer engagement, process improvement, and cross-functional projects with other internal teams.
YOUR DAILY ROUTINE
Tasks
Launch and coordinate customer outreach campaigns alongside CSMs, from customer segmentation and campaign preparation to follow-up and results tracking
Support the preparation of Quarterly Business Reviews (QBRs) by gathering relevant customer insights and data, structuring key messages, and preparing presentation materials
Organise, prepare and participate in customer meetings alongside CSMs, in particular for mid-market customers
Write meeting summaries and ensure follow-up actions are clearly identified and tracked
Analyze customer feedback and usage data to identify relevant insights and engagement opportunities
Contribute to cross-functional projects to improve CSM processes, tools, and customer journeys
Support the team in maintaining high-quality customer data and using CSM tools and dashboards for customer monitoring
ABOUT YOU
HARDSKILLS :
- Currently a Master’s student (M1 or M2) in a business school or engineering school
- Good communication skills, with the ability to structure information and produce clear written and presentation materials
- Analytical skills, with the ability to turn data into actionable insights and tell a clear story
- First experiences through school projects, internships, or student jobs
- Strong interest in customer relationship management, customer engagement, and the tech/cloud ecosystem
- Comfortable working with digital tools such as Slack, Google Workspace and CRM tools (Salesforce is a plus)
- Curious and eager to learn
- Proactive and comfortable taking ownership of projects
- Interested and engaged in understanding customer needs
- Good listening skills
- Open-minded and collaborative
- Organized and reliable
WHAT YOU WILL FIND AT SCALEWAY ++++
- Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.
- Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches.
- Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.
- International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.
- Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.
🚀 Why join the Scaleway adventure ?
✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.
✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.
✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.
🔜 THE NEXT STEPS …
- HR interview (15 min)
- Interview with the managers to understand your skills, motivations, and interest in the role (45 min)
- Interview with Louise to validate your fit with the team and our culture (45 min)
📅 Internship start date: January 2027
📍 Location: Paris
Skills Required
- Currently enrolled in a Master's program at a business school or engineering school
- Strong communication skills, including the ability to structure information and create clear written and presentation materials
- Analytical skills and ability to turn data into actionable insights
- First experience through school projects, internships, or student jobs
- Strong interest in customer relationship management, customer engagement, and the technology or cloud ecosystem
- Comfort using digital tools such as Slack, Google Workspace, and CRM tools; Salesforce experience is a plus
- Curiosity and eagerness to learn
- Proactive approach and willingness to take ownership of projects
- Interest in understanding customer needs and strong listening skills
- Open-minded, collaborative, organized, and reliable work style
What We Do
Welcome to Scaleway: Europe's empowering cloud provider We are the preferred cloud solution, empowering developers and businesses to seamlessly build, deploy, and scale applications across diverse infrastructures. Our global presence spans Paris, Amsterdam, and Warsaw, serving a thriving community of over 25,000 businesses, including pioneering European startups. Why Choose Us? Our comprehensive cloud ecosystem is distinguished by multi-AZ redundancy, delivering a robust foundation for uninterrupted operations. What sets us apart is not just our state-of-the-art data centers, powered entirely by renewable energy, but also our commitment to providing a smooth developer experience. Scaleway is the choice for those seeking native tools to navigate and manage multi-cloud architectures effortlessly. What We Offer: We offer fully managed solutions for bare metal, containerization, and serverless architectures. We believe in empowering our customers with choices: the choice to determine the location of their data, the choice to select the architecture that best suits their business needs, and the choice to scale responsibly. Our Advantages: Multi-AZ Redundancy: Ensure business continuity with our robust multi-AZ redundancy. Smooth Developer Experience: Streamline your development process with a user-friendly environment. Renewable Energy Data Centers: Contribute to a sustainable future by hosting your applications in data centers powered solely by renewable energy. Native Tools for Multi-Cloud: Seamlessly manage and optimize your multi-cloud architectures with our native tools. Choose us, Choose Innovation: We're not just a cloud provider; we are your partner in innovation. Choose us for the freedom to decide where your data resides, the flexibility to tailor your architecture to your business, and the responsibility to scale in an environmentally conscious manner.
