Top Tech Jobs & Startup Jobs

Manage customer onboarding, adoption, expansion, and renewals at scale using Gainsight, Marketo, digital engagement campaigns, and customer journey processes. Identify customer risks, improve retention and satisfaction, uncover expansion opportunities, and ensure time-to-value SLAs. The role requires collaboration across Success and internal teams, technical enablement, data-driven customer engagement, and familiarity with data center and SaaS technologies.

Manage enterprise customer relationships for Docebo’s AI-powered LMS. Serve as a strategic advisor, drive platform adoption, translate technical capabilities into business outcomes, protect retention, identify expansion opportunities, lead escalations, and collaborate cross-functionally. The role also involves developing customer advocacy through case studies, reviews, and referrals, while managing complex B2B SaaS portfolios and traveling up to 25% for client visits and events.

Supports senior Customer Success Account Managers across a shared portfolio of accounts. Responsibilities include executing standardized customer success activities, supporting AI and Copilot adoption, maintaining account context, synthesizing portfolio signals, tracking milestones and dependencies, coordinating remediation, monitoring support trends, and escalating risks. The role is early-career and operates within a pod model under senior guidance.

Own the post-sale customer experience across orders, shipments, issues, renewals, retention, and account expansion. Track order status and exceptions, provide customer-facing support and training for Gondor and NOX NEST, conduct business reviews, identify risks, coordinate with operations and supply chain, and relay customer feedback to product and engineering. Partner with sales teams to grow accounts and meet retention and expansion KPIs.

Manage an assigned portfolio of education customers across onboarding, implementation, adoption, training, engagement, retention, and renewal. Build customer relationships, monitor health and usage through Tableau, deliver demonstrations and webinars, identify risks and growth opportunities, and collaborate with Sales, Finance, Marketing, Product, and Support. Maintain account records, support renewals, gather feedback, and improve customer outcomes. The role includes customer-site visits and travel of up to 20%.

Supports Customer Success Consultants with client coverage, platform adoption, data ticketing, customer training, invoice reconciliation, and relationship management. Acts as a liaison among customers, data teams, and consultants; helps improve data integrity, user engagement, forecasting, and retention. Provides client sessions during coverage gaps and may travel locally up to 20% of the time. The role can develop into an individual Customer Success Consultant portfolio.

Manage customer relationships and success plans that connect business priorities to Microsoft cloud and AI outcomes. Coordinate Microsoft, partner, and customer teams to accelerate adoption, strengthen customer health, deliver success programs, and realize value. Identify risks and adoption blockers, drive resolution plans, monitor progress, and maintain accountability for customer commitments while developing business, technical, and customer success expertise.

Leads post-sale customer success for strategic global accounts, building relationships, aligning business outcomes, managing success plans, orchestrating Microsoft and partner delivery, improving solution health, accelerating cloud and AI adoption, and overseeing escalations and transformation programs. The role requires cloud expertise, IT service management, project management, change management, and experience supporting multinational customers.

Serve as the technical bridge between Aikido Security and customers in Australia. Manage at-risk accounts, drive product adoption and value realization, onboard and deploy new clients, troubleshoot workflow issues, escalate complex problems, train customer teams, and share product feedback. The role requires AppSec expertise, strong technical debugging ability, proactive communication, independence, and the ability to manage multiple priorities.

Own the post-sales customer journey for manufacturing-focused SaaS clients, including onboarding, training, adoption, success planning, renewals, expansion, executive business reviews, and escalations. Analyze usage data to demonstrate ROI, build customer advocacy, and identify risks. Collaborate with Product, Engineering, Support, Sales, and Marketing to address customer needs and influence product roadmap and go-to-market strategy.

Designs and operationalizes AI-powered customer experience solutions for strategic enterprise customers across the Asia-Pacific region. Responsibilities include AI transformation strategy, reference architecture, process redesign, rapid prototypes, system integrations, analytics, governance, responsible AI, stakeholder influence, mentoring, and customer enablement. The role requires expertise across Genesys Cloud, conversational AI, APIs, cloud platforms, data pipelines, security, and omnichannel CX.

Own a portfolio of high-value US enterprise accounts to drive retention, renewals, and expansion. Serve as a trusted advisor to security and compliance leaders, lead multi-framework GRC transformation programs, monitor account health, run strategic reviews, and codify playbooks while mentoring other CSMs. Collaborate with product and delivery teams to align outcomes to customer goals.

Owns post-onboarding relationships for 200–250 Growth-tier SaaS accounts. Responsibilities include monitoring account health, improving retention and renewals, validating data quality, managing escalations, coordinating with Sales, Finance, Product, and Engineering, maintaining customer records, and developing scalable digital customer success playbooks, health scoring, automated outreach, and self-service content.

Leads and develops a team of nine Customer Success Managers while personally managing complex enterprise accounts. Responsibilities include driving adoption, retention, renewals, expansion, executive relationships, customer health monitoring, risk recovery, escalations, success planning, forecasting, and cross-functional collaboration. The role also establishes consistent customer success practices, coaches team members, supports recruiting, and uses customer data to improve performance and value realization.

Own end-to-end onboarding for new B2B SaaS customers, including kickoff calls, training, pilots, success criteria, workflow configuration, and time-to-value tracking. Create onboarding playbooks and enablement materials, resolve blockers with technical teams, gather product feedback, and transition successfully onboarded accounts to ongoing customer success. Manage multiple enterprise and mid-market implementations while ensuring customers reach productive platform usage quickly.

Provides operational stock plan administration and client support across the Shareworks platform. Serves as a subject matter expert, resolves technical and configuration issues, manages cases and escalations, monitors Jira and Salesforce queues, and supports testing and bug documentation. The role also improves workflows, validates solutions, maintains audit-compliant records, and collaborates with onboarding, product, and cross-functional teams to deliver reliable corporate client service.

Manage customer relationships and assigned accounts for SaaS and data-centric products. Provide technical assistance, support integrations, oversee account setup and user management, drive product adoption, renewals, retention, and revenue expansion. Serve as the primary customer contact and advocate while coordinating with product, engineering, sales, and finance teams to resolve technical issues and improve client outcomes.

Own retention and renewals for mid-market and SMB B2B SaaS customers. Manage renewal conversations for larger accounts, build scaled customer-success programs for smaller accounts, monitor health scores, identify churn risks, drive feature adoption, generate expansion and annual-conversion leads, and provide evidence-based feedback to Product. The role also requires reporting, automation-tool expertise, AI fluency, and managing a book of hundreds of accounts.

Supports clients from contract signing through long-term growth by aligning resources, improving processes, training clinicians, managing clinician scheduling, implementing healthcare workflows, maintaining data integrity, and collaborating across implementation, account management, and advocacy teams.

Manage a high-volume portfolio of Industry & Leisure customers, driving retention, product adoption, engagement, satisfaction, and long-term value. Build relationships through proactive engagement, performance reviews, reporting, and best-practice guidance. Monitor customer health, address churn risks, identify growth opportunities, and collaborate with sales, onboarding, advertising, and regional teams to deliver strong customer outcomes.

Own a portfolio of enterprise and mid-market restaurant accounts after onboarding. Drive renewals, expansions, retention, and commercial negotiations while monitoring adoption, account health, and ROI. Identify operational challenges, develop value propositions, run QBRs, and advocate for customer needs internally. The role also contributes to scalable customer success playbooks and processes.

Lead customer onboarding, implementation, adoption, and expansion for AgentOS and Infobip’s SaaS and AI solutions. Serve as the product subject-matter expert, coordinate integrations and troubleshooting, deliver training and workshops, provide data-driven consulting, and track onboarding progress and customer KPIs. Partner cross-functionally with sales, product, technical, and regional teams to improve customer satisfaction, growth, and profitability.

Support healthcare members across plans, benefits, claims, care access, and platform usage through calls and digital channels. Manage cases through resolution, document interactions, coordinate escalations with internal teams, and maintain service quality, privacy, and regulatory compliance. The role requires rotating day, mid, and night shifts, including weekends and holidays, with at least one on-site day weekly. Employees also participate in training and suggest process improvements.

Owns onboarding and early customer success for home care agencies, taking them from signed contract through setup, training, billing, shipping coordination, and initial adoption. The role coordinates with Supply Chain, Finance, Support, Product, and Sales to resolve issues, ensure timely launches, gather feedback, and improve the onboarding process. The position is hybrid in Toronto or Waterloo, with remote flexibility.

Lead onboarding, adoption, and support for courier customers; troubleshoot workflows; analyze customer data for churn risks; surface product feedback; identify expansion opportunities; build scalable CS processes and documentation while collaborating with product, sales, and engineering.