BIScience is seeking for a Customer Success Manager to join our fast-growing team. In this role, you will play a pivotal part in supporting our local and international customers by providing technical assistance, account management, and proactive solutions.
We are looking for someone with a strong background in data services, who possesses robust analytical and Excel skills, and ideally, previous experience working with data-driven or SaaS products. You should have a keen interest in technology and business and be comfortable in a customer-facing role, serving as the primary technical and commercial contact and advocate for our clients.
Responsibilities:
- Serve as the main point of contact for customer sales and technical requests.
- Own and actively manage an assigned book of business, driving deeper adoption and expanded use of BIScience solutions across each client account.
- Identify and pursue growth opportunities to drive revenue expansion.
- Facilitate new account setups and ongoing user management.
- Act as the customer’s advocate internally, collaborating with product management, engineering, sales, and finance teams.
- Track and monitor technical cases, proactively identifying areas of concern to ensure timely resolution.
- 4+ years of experience in Customer Success, Account Management, or Technical Support in a SaaS or data-centric business.
- Strong understanding of data delivery concepts such as ETL pipelines, data formats (JSON, CSV), and integrations.
- Experience with SQL and database management tools– required.
- Proven track record of managing customer relationships, renewals, and retention.
- Experience with customer success tools ( e.g. Salesforce)
- Excellent communication skills with both technical and non-technical stakeholders; fluent in English.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Experience supporting enterprise customers with complex integrations
Skills Required
- 4+ years of experience in Customer Success, Account Management, or Technical Support in a SaaS or data-centric business
- Strong understanding of ETL pipelines, JSON, CSV, and integrations
- Experience with SQL and database management tools
- Proven track record managing customer relationships, renewals, and retention
- Experience with customer success tools such as Salesforce
- Excellent communication skills with technical and non-technical stakeholders
- Fluency in English
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Experience supporting enterprise customers with complex integrations
What We Do
BIScience is a software technology company providing a suite of digital Intelligence solutions including ad intelligence, consumer behaviors analytics, brand exposure, and consumer purchase data which allows brands, market research companies, publishers, agencies and investment professionals to get deep digital intelligence insights at scale. Leveraging our growing 30M opt-in panel worldwide allows unseen coverage of the online ecosystem, and deepest insights into audience analytics and consumer engagements.
