Top Tech Jobs & Startup Jobs

Provide front-line technical support for developer customers: debug and ship fixes, convert recurring issues into permanent solutions (docs, product changes, agent improvements), train and refine AI support agent, create guides, proactively build customer relationships, and advocate customer needs across the company.

Serve as a trusted advisor for Benelux customers, drive adoption and expansion of Cato's cloud networking and security platform, manage post-sales activities (QBRs, adoption assessments), and own renewals and upsells while cultivating stakeholder relationships across customer and internal teams.

Manage the full post-sale customer journey: onboard and launch customers, drive product adoption and measurable hiring outcomes, monitor account health, mitigate risks, support renewals and expansion, and collaborate with Sales and Product to improve customer experience.

Provide multi-channel (phone, email, chat, text) customer support for buyers and sellers, triage and resolve issues, coordinate handoffs, build Help Center content and support tooling, track recurring problems and share insights, and help define customer success processes and documentation.

The Key Account Manager will manage B2B client relationships, drive adoption of Clara's solutions, and optimize account performance while engaging with C-level stakeholders.

As a Senior Customer Success Manager at impact.com, you will manage client relationships, provide platform training, handle escalations, and coordinate project management while utilizing your expertise in the digital marketing ecosystem.

As Customer Success Director, you will enhance client relationships, manage service delivery, and drive strategic growth for a major customer, supporting partnerships across Europe.

The Senior Customer Success Manager will ensure customer satisfaction, drive product adoption, manage relationships, and identify expansion opportunities to sustain and enhance growth for the company.

Own post-sale customer journey for insurance agencies and brokerages: lead onboarding and implementation, drive adoption and enablement, manage support and SLAs, monitor customer health and renewals, surface product feedback to product and engineering, and identify expansion opportunities.

Manage a portfolio of customers through onboarding, adoption, expansion, and renewal. Drive AI-native workflow adoption, lead commercial conversations and renewals, identify expansion opportunities, run QBRs and ROI discussions, and help scale Customer Success playbooks at a high-growth SaaS company.

Manage a portfolio of customers through onboarding, adoption, expansion, and renewals. Drive AI-native workflow adoption, commercial outcomes, pricing negotiations, ROI discussions, and QBRs. Build multi-threaded relationships, identify expansion opportunities, and help define and scale Customer Success playbooks at a hypergrowth SaaS company.

Build and own scalable customer education, community, and champion programs to drive adoption, retention, and expansion. Create onboarding academies, in-product education, webinars, forums, and advocacy initiatives to reduce CSM lift and accelerate net revenue retention.

The Senior Customer Success Manager will engage with customers to enhance product utilization, drive retention, manage key metrics, and strategize on customer initiatives.

Lead client relationships from implementation through ongoing support, define client-specific KPIs, coordinate cross-functional teams, represent client needs to Product and Engineering, produce case studies, and drive strategies that improve outcomes and reduce cost for health plan clients.

Define and run Tern's agency success function for enterprise travel agencies: segment accounts, build engagement models and playbooks, own post-sale activation and integration adoption, run business reviews tied to growth, surface product feedback to R&D, and build scalable, AI-enabled touchpoints to drive measurable agency growth.

Lead and mentor a team of 8–12 Customer Success Managers to improve onboarding, retention, and lifetime value. Handle escalations, refunds/chargebacks, coach CSMs on objection handling, monitor KPIs, refine processes and SOPs, collaborate with Sales/Marketing, and provide daily reporting.

Responsible for enhancing customer satisfaction and assisting with operational tasks to ensure smooth execution of services. Coordinates between departments to address customer needs and improve service delivery.

Own assigned client relationships through onboarding, implementation, training, adoption, and retention. Resolve escalations, act as strategic advisor, run reviews, track CS metrics (NRR, churn, CSAT/NPS), collaborate cross-functionally, and help develop case studies and success content.

Support Service Delivery and IT Managers by coordinating customer onboarding, managing project deliverables, and ensuring successful project outcomes while enhancing customer satisfaction.

The role involves leading service delivery for accounts, managing teams, ensuring SLAs are met, maintaining customer relationships, and supporting project implementation.

Manage customer relationships for Daylight, focusing on adoption, retention, and growth while collaborating with teams to drive performance outcomes.

As a Customer Success Manager, you will advise customers on using TENEX's MDR platform, ensuring engagement, satisfaction, and success while managing risks and driving product improvements.

As an Account Manager, you will manage a portfolio of strategic customers, driving adoption of Payment Solutions and building trusted relationships to maximize product value.

The Senior Customer Success Manager will build long-term relationships with customers, guide them from onboarding to renewal, monitor account health, and advocate for customer needs within the company.