Customer Success Manager (Payment)

About BTSE:

BTSE is a leading digital asset exchange that offers a simple and secure way to trade cryptocurrencies. As the go-to exchange for all things crypto, BTSE is one of the top trusted crypto platforms for institutions, retail users, and first-time traders. BTSE has developed multiple trading technologies that have been adopted across the industry, setting new standards for excellence and innovation in the world of digital asset trading. Additionally, BTSE licenses its industry-leading technology to exchanges worldwide through its white-label exchange solutions, strengthening the BTSE ecosystem and bridging traditional finance with digital assets everywhere.

About the Opportunity:

At Payment Team, we are redefining the future of payments. With over three years of experience connecting fiat to fiat payment processors, we have established ourselves as a trusted leader in payment aggregation. Our mission goes beyond providing secure and stable payment services; we’re also committed to delivering innovative on/off-ramp solutions that bridge traditional and digital payment ecosystems.

At BTSE Payment Solutions, Customer Success sits at the nexus of our sales, product, and marketing teams helping to drive company growth and define the future of digital finance. Just like Lego blocks, what our customers build with Payment Solutions is much more than the sum of its parts. No team knows this better than our Customer Success Managers, who act as consultative business partners to our largest customers, serving as a bridge between their needs and our product.

As a Customer Success Manager on the Payment team, you will work closely with our largest clients. Each client has unique needs and you will act as a trusted business advisor, helping them effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they engage with traders.

Responsibilities:

• As a Strategic Customer Success Manager, you’ll be the point-person responsible for a portfolio of our largest strategic customers.
• Drive adoption, growth, and retention of our customers by building trusted relationships and delivering the maximum value of the product
• Use touch-points, such as Business Reviews, to learn about their business priorities and guide them on how to leverage the Payment Solutions best
• Evangelize new enterprise products for the customer, helping them to deepen and expand their usage of our Payment Solutions
• Use your deep Payment Solutions product knowledge to onboard and lead new enterprise customers to value
• Simultaneously manage multiple customers who are at different points on the customer lifecycle
• Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen Payment Solutions proficiency
• Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights

Requirements:

• You have a minimum of 3+ years of direct client management experience, ideally in a Customer Success, Account Management, or Sales role at a B2B technology company.
• Interest in Crypto/Web3 is a must, experience in centralized exchange business a plus. 
• You have a track record of delivering value to complex customers with large employee bases
• You thrive by building long-term relationships and partnering with a range of stakeholders including business, technical, and executive teams
• You are consultative and are able to navigate the complexities and needs of clients across industry and lifecycle
• You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers
• You execute with excellence and have a deep track record of creating a significant impact for your customers
• You are a resourceful and creative problem solver, never losing sight of the “why” behind the “what”
• Strong strategic thinking and analytical reasoning. 
• Hubspot, salesforce, or other CRM experience preferred.
• Exceptional communication skills and ability to think critically about data requests across the entire organization.

Perks & Benefits

• Competitive total compensation package
• Various team-building programs and company events
• Comprehensive healthcare schemes for employees and dependants 
• And many more! Apply and let us tell you more!

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