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The Senior Client Success Manager will manage large market client relationships, ensuring client satisfaction and engagement while identifying risks and opportunities. This role involves tracking KPIs, project management, and collaboration with cross-functional teams to deliver high-quality client experiences.

The Customer Success Manager at SailPoint ensures client satisfaction and loyalty, manages business relationships, and provides coaching on SailPoint solutions. This role includes monitoring account performance, facilitating renewals, and expanding product use.

Manage regional customer success for Mastercard Services by driving customer engagement, adoption, and retention of network products. Identify optimization and expansion opportunities, translate technical capabilities into customer solutions, develop scalable training and playbooks, and capture product feedback. Collaborate cross-functionally with Sales, Product, Account Management, and technical teams to maximize customer value and business growth.

The Client Success Manager oversees customer account management, ensuring onboarding, training, and communication, while identifying revenue opportunities to minimize churn.

Own and grow a portfolio of 50-60 employer accounts, drive retention, adoption, and expansion, run business reviews with HR stakeholders, support onboarding, build success plans, surface client feedback to product and ops, and collaborate on engagement and expansion strategies.

Manage a portfolio of enterprise accounts to drive retention, revenue realization, and customer advocacy. Advise on best practices, conduct business and technical health reviews, align on success plans, coordinate internal resources, and surface customer insights to influence product and cross-functional teams.

The team lead manages a team of analysts, shaping KPI frameworks and creating data pipelines to enhance customer success through analytics, insights, and team development.

The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.

The Customer Success Manager ensures client success by driving product adoption, building partnerships, segmenting business, and mitigating churn to enhance customer experience.

Lead and mentor a team of Customer Success Managers to drive customer satisfaction, retention, and product adoption, while managing strategic accounts and processes.

As a Client Success Manager, oversee client onboarding and support, collaborate with internal teams, manage client interactions, and evaluate satisfaction post-events.

Serve as a subject-matter expert for Premium customers, owning end-to-end support across phone, messaging, and email. Troubleshoot crypto and financial-product issues, investigate root causes, monitor account signals, recommend features, and drive product improvements. Build deep product and crypto knowledge, collaborate with international teams, and support 24/7 coverage with rotating shifts and periodic in-person surges.

Partner with Customer Success Managers to architect and implement scalable technical solutions for enterprise customers. Perform deep technical discovery, build reusable collateral (scripts, templates, reference implementations), design pragmatic workarounds or integrations, and feed product feedback to inform roadmap decisions.

Lead NORAM Customer Success to drive retention, growth, and revenue for genomic solutions. Define customer experience strategy, coach teams, execute success plans, monitor usage, surface upsell opportunities, and manage people operations to ensure adoption and customer outcomes.

The Director, Customer Success Operations will design operational frameworks to support the customer lifecycle, manage CS platforms and CRM workflows, develop customer health scoring and engagement systems, and collaborate with Sales for retention and expansion.

The role involves performing FDC setup requests, collaborating with cross-functional teams, improving systems for efficiency, and maintaining documentation of processes.

Lead and grow a top-tier LATAM book of business by developing strategic account plans, driving retention and expansion, advising on programmatic multi-channel strategies, presenting to executive stakeholders, and proactively mitigating churn.

Manage and grow a book of Mid-Market SaaS customers by driving product adoption, renewing and expanding contracts, building executive relationships, forecasting risk, providing product feedback, and representing customer needs across sales, product, and engineering.

Lead regional enablement and operations for Services Customer Success, driving customer engagement, adoption, and value realization. Develop training, playbooks, and analytics-driven insights, identify expansion opportunities, and collaborate with cross-functional teams (Sales, Product, Account Management, TAs) to ensure technical and program readiness and improve product feedback, retention, and customer outcomes.

Lead regional enablement and operations for Services Customer Success to drive customer engagement, adoption, and retention. Partner with cross-functional teams to realize product value, identify expansion opportunities, translate technical capabilities into customer-facing solutions, develop scalable training and playbooks, track KPIs, and report product gaps. Support business case evaluation and program readiness to maximize customer lifetime value and drive renewals and advocacy.

Own a book of customers to drive adoption, retention, and growth by turning pre-sales plans into measurable outcomes. Advise on GitLab best practices, guide customers through the adoption journey, handle escalations with Product/Support, and stay current on GitLab releases. Collaborate cross-functionally to enable and expand customer use cases.

The Manager, Customer Success will engage with clients, ensure they are maximizing product value, provide support, and manage customer relationships.

The Customer Success Manager will handle customer onboarding, support, and education, driving renewals and identifying new business opportunities.

Lead strategic post-sales relationships for Enterprise (G2000) accounts, driving customer retention, revenue realization, and advocacy. Advise on complex MongoDB deployments, conduct business reviews, create success plans, coordinate cross-functional resources, mentor peers, influence product roadmap, and maintain accurate internal systems. Role is Toronto-based hybrid.

The Customer Success Manager will manage key accounts, drive retention, lead business reviews, and ensure a top-notch onboarding experience for enterprise clients, aiming for growth and satisfaction.