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Lead strategic enterprise customer engagements from kickoff through renewal. Build executive relationships, support implementation and onboarding, deliver analytical business-value reviews, train core users, identify expansion opportunities, and act as the customer’s internal advocate. Partner cross-functionally with Sales, Engineering, Product, and Marketing to improve customer outcomes and product direction. Coach other Customer Success Managers while managing multiple projects in a fast-paced hybrid environment.

Lead strategic enterprise customer engagements from implementation through renewal. Serve as the primary customer contact, support onboarding and training, deliver analytical business-value reviews, drive adoption and expansion, manage executive relationships, gather product feedback, and mentor Customer Success Managers. The role requires strong analytical, consultative, project-management, relationship-building, and communication skills in a hybrid Washington, DC environment.

Lead strategic enterprise customer engagements from kickoff through renewal. Build executive relationships, support implementation and onboarding, train core users, deliver ROI-focused analysis, conduct business reviews, identify expansion opportunities, and act as the internal voice of the customer. Partner cross-functionally with Sales, Engineering, Product, and Marketing while mentoring Customer Success Managers and helping customers improve supply chain decision-making.

Manages enterprise Salesforce Signature Success customers as a trusted technical advisor. Responsibilities include coordinating success services, guiding feature adoption, supporting renewals and expansion, managing high-severity incident communications, identifying implementation risks, and aligning customer needs with internal teams. The role requires executive stakeholder management, translation of technical concepts into business terms, cross-functional leadership, and occasional customer-site travel or after-hours coverage.

Owns customer success for Salesforce Signature customers by coordinating services, advising on platform features, managing executive relationships, supporting renewals and expansion, and advocating during high-severity incidents. The role requires deep Salesforce platform knowledge, technical-to-business translation skills, cross-functional leadership, and occasional customer-site travel. It is office-flexible with an expectation of three office days per week.

Manages enterprise customer relationships in Thailand, serving as a trusted advisor and primary contact. Drives renewals, retention, product adoption, customer advocacy, account health, upsell opportunities, executive reviews, and feedback collection. Coordinates with technical and internal teams, supports escalations and onboarding transitions, provides customer education, and mentors junior colleagues. The role requires strong communication, complex account management, technical knowledge of SaaS-related domains, Thai fluency, and occasional international travel.

Manage a portfolio of client accounts across France, Belgium, and Luxembourg; drive product adoption, customer engagement, retention, renewals, and expansion. Conduct strategic reviews, monitor usage and account health, identify risks, coordinate issue resolution with internal teams, and communicate customer feedback. The role requires strong relationship management, communication, presentation, problem-solving, and client-facing skills in a hybrid SaaS environment.

Build and expand executive customer relationships, lead strategic planning and customer reviews, align Microsoft solutions with business goals, and drive adoption, security, resiliency, and operational health. Develop customer success plans, coordinate cross-functional teams, manage engagement portfolios, mitigate blockers, analyze customer data, and identify opportunities for growth, optimization, and retention across cloud and modern work environments.

Build strategic relationships with enterprise customers, serving as a trusted advisor and advocate throughout the customer lifecycle. Drive onboarding, adoption, retention, value realization, renewals, and account growth through success plans, executive business reviews, and stakeholder engagement. Partner cross-functionally with sales, consulting, services, technical account management, renewals, and product teams. Coach other Customer Success Managers and identify expansion, cross-sell, and upsell opportunities.

Owns end-to-end client success for the Azara analytics platform, including onboarding, technical delivery, adoption, enablement, value realization, account health, and growth. Manages software deployments, testing, release plans, stakeholder communications, configuration, and support. Advises clients on platform capabilities, demonstrates ROI, drives usage expansion, captures feedback, and coordinates with product, engineering, implementation, and account teams.

Own adoption, value realization, retention, and expansion for enterprise and key accounts using CleverTap. Develop success plans, analyze product usage and business metrics, lead QBRs and EBRs, identify account risks, and deliver actionable growth recommendations. Build executive relationships while partnering with Sales, TAMs, Onboarding, Support, and channel teams. Maintain account documentation and Salesforce records, with success measured through retention, adoption, customer health, and expansion outcomes.

Manage a portfolio of 60–75 commercial customer accounts, leading onboarding, product adoption, training, success planning, QBRs, retention, and renewal support. Build relationships with senior customer stakeholders, identify churn risks and expansion opportunities, communicate customer feedback internally, and collaborate with Account Managers, Product, and Engineering. The role also contributes to scalable customer success processes and assets.

Manage end-to-end onboarding for customers adopting Corpay One’s B2B SaaS accounts payable platform and International Payments product. Coordinate with Sales, Compliance, Product, and Development to complete compliant KYC processes, remove implementation friction, establish timelines, and accelerate customer go-live and adoption. The role requires proactive customer engagement, clear communication, structured process management, and effective use of CRM and operational tools.

Own technical onboarding, integrations, coverage assessments, remediation planning, adoption roadmaps, account health, executive security reporting, QBRs, renewals, and expansion support for enterprise cybersecurity customers. Configure the ThreatAware Protect platform, translate technical findings into business outcomes, and establish Customer Success Engineer playbooks while mentoring the growing function.

Manage a scaled portfolio of customers through segmented, digital-first engagement programs including email campaigns, webinars, playbooks, office hours, and communities. Monitor product adoption and customer health, identify intervention triggers, coordinate with internal teams, report engagement and retention metrics, and optimize scalable customer success processes. The role requires supporting US time zones and working evening hours several times weekly.

Serve as the strategic technical advisor for enterprise cybersecurity customers after deployment. Lead onboarding, success planning, architectural reviews, configuration audits, technical workshops, threat-defense guidance, root-cause analysis, and account health reporting. Partner with Product Engineering, R&D, and Sales Engineering to resolve complex issues and influence product improvements. The role requires expertise in security frameworks, SIEM/SOC operations, endpoint and network defense, operating systems, hybrid cloud, and executive-level technical communication.

Lead strategic relationships with technology-focused scale customers to drive adoption, retention, renewals, and advocacy. Create success plans, analyze product usage, coordinate cross-functional support, conduct reviews, surface product feedback, mentor junior colleagues, and occasionally travel onsite or internationally to support customer outcomes.

Support a portfolio of smaller B2B clients through onboarding, adoption, renewals, and upsells. Engage customers through calls, email campaigns, webinars, trainings, and digital playbooks. Monitor account health using dashboards and Salesforce, identify churn risks, coordinate issue resolution with internal teams, and improve scalable customer success processes through automation.

Own relationships with international banking customers, driving satisfaction, product adoption, retention, and account growth. Develop success plans, lead business reviews, identify risks and expansion opportunities, and coordinate Product, Professional Services, and Support teams. The role requires payments-domain knowledge, enterprise customer relationship experience, commercial awareness, and the ability to engage business, technical, operational, and executive stakeholders.

Manage and grow existing B2B enterprise accounts internationally by driving product adoption, renewals, retention, upsells, and expansion. Build customer success plans, mitigate churn, navigate complex stakeholder relationships, and collaborate with sales, product, music, and marketing teams. Use customer usage data and AI tools such as Claude to improve account management workflows and operational efficiency.

Manage assigned customer accounts, driving satisfaction, product adoption, retention, account growth, and advocacy. Responsibilities include resolving customer issues, developing account and strategic success plans, leading quarterly business reviews, analyzing customer health and usage metrics, communicating product feedback, and collaborating with internal teams. The role requires strong communication, presentation, organization, empathy, and creative problem-solving skills, with travel up to 15%.

Manage B2B customer relationships across onboarding, implementation, adoption, engagement, retention, and satisfaction. Serve as the primary contact for requirements, support issues, escalations, training, demonstrations, and business reviews. Track customer health, complaints, tickets, activity, and action items in CRM systems, identify retention risks, coordinate cross-functional resolutions, and travel to customer locations when required.

Help customers adopt and consistently use an AI software product through onboarding, support, training, troubleshooting, release communications, and adoption programs. Build automations, guidance, AI-assisted support workflows, and learning materials that reduce repetitive work and improve time to value. Measure customer adoption and iterate on programs while collaborating with Customer Success, Account Management, Product, Engineering, and the CTO.

Own customer onboarding, engagement, and success journeys for B2B data and intelligence products. Lead product demonstrations and quarterly business reviews, enable customers to extract value from Legal 500 offerings, collaborate with sales and account management teams, and provide customer insights to Product. The role focuses on customer enablement, adoption, stakeholder communication, and supporting commercial activity without an individual financial target.

Own customer success plans and revenue retention strategies for strategic FX trading accounts. Build trusted relationships, onboard and educate customers, monitor adoption and customer health, identify renewal and expansion opportunities, and collaborate with account teams, product, and market development. Provide customer insights to influence product strategy, represent the company at industry events, and improve customer experience and success processes.