The Role
Support a portfolio of smaller B2B clients through onboarding, adoption, renewals, and upsells. Engage customers through calls, email campaigns, webinars, trainings, and digital playbooks. Monitor account health using dashboards and Salesforce, identify churn risks, coordinate issue resolution with internal teams, and improve scalable customer success processes through automation.
Summary Generated by Built In
About BizAway
Here at BizAway, we Deliver the Future of Travel. 😎
About BizAway Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.
We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for.
We are looking for
We are looking for a driven and enthusiastic Spanish speaking Clients Specialists (m/w/d) , who desires to contribute to the growth and success of our Customer Success Team.
Your role in BizAway
- Support clients through onboarding, ramp-up, renewal, and upsell processes at scale
- Engage clients via calls, email campaigns, webinars, group trainings, and digital playbooks to ensure adoption
- Proactively identify clients at risk of non-renewal and take steps to retain them
- Spot upsell opportunities and route them into structured plays (e.g. additional departments, new features)
- Use dashboards and Salesforce to monitor client health and ensure full portfolio coverage
- Collaborate with Support, Product, and Service teams to resolve issues and represent the voice of small clients
- Continuously suggest and test automation and process improvements to deliver success at scale
Your basic qualifications
- Experience in Customer Success, Account Management, or Customer Support (B2B preferred).
- Strong interest in automation, digital tools, and scalable processes.
- Ability to manage multiple tasks and accounts efficiently.
- Excellent communication skills, both written and verbal.
- Proficiency with CRM tools (Salesforce preferred).
- Languages: NATIVE Spanish and EXCELLENT English. Any other language is a big plus (especially Portuguese).
We are also interested in
- Experience working with a large volume of smaller B2B clients
- Background in SaaS, Travel Tech, or scale-up environments
Our offer
✈️ A seat on a scale-up with skyrocketing growth
💰 Attractive compensation, including equity in the company
📈 Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
🌍 Multicultural and international team
🙌 Collaborative and smart environment to work and learn
🍻 Free coffee to kick-start your day and free beers to celebrate together
🏢 Flexible working policy (3 days from the office and 2 days from home) and great offices in Europe
BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.
Skills Required
- Experience in Customer Success, Account Management, or Customer Support, preferably in a B2B environment
- Strong interest in automation, digital tools, and scalable processes
- Ability to manage multiple tasks and accounts efficiently
- Excellent written and verbal communication skills
- Proficiency with CRM tools; Salesforce preferred
- Native Spanish proficiency
- Excellent English proficiency
- Additional language proficiency, especially Portuguese
- Experience managing a large volume of smaller B2B clients
- Background in SaaS, Travel Tech, or scale-up environments
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The Company
What We Do
BizAway is a global corporate travel management company founded in 2015. It offers a comprehensive, cloud-based travel booking platform designed to simplify and optimize business travel by centralizing bookings, expenses, and policies. By acting as both a corporate travel agency and a technology company, BizAway helps companies efficiently manage all travel needs from the booking process through to the administrative phase.
