At AlgoSec, what you do matters!
AlgoSec helps the world’s leading organizations secure application connectivity across hybrid and multi-cloud environments. Trusted by more than 2,300 global organizations, our platform delivers visibility, security policy management, risk reduction, and compliance automation across complex enterprise networks.
As we continue to expand our cloud and enterprise business globally, we are looking for a Customer Success Associate.
This is an opportunity to join a profitable, growing cybersecurity company with strong market traction, a collaborative culture, and significant growth potential.
Reporting To: VP of Global Customer Success
Location: Gurugram, India (Hybrid)
Direct Employment
What You’ll Do
- Manage a large volume of customers in the scaled segment, driving engagement through a one-to-many approach.
- Segment customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies.
- Coordinate and execute digital-first programs (emails, webinars, playbooks, office hours, communities) to accelerate time-to-value and improve adoption.
- Monitor customer health and define critical triggers (e.g., low usage, poor NPS) to identify accounts requiring intervention.
- Partner with internal teams (CSMs, Support, Product, Marketing, Sales) to route customers to the right resources and ensure timely follow-up.
- Track and report on the effectiveness of scaled engagement (open rates, webinar attendance, adoption trends, retention metrics).
- Contribute to the ongoing improvement of the Scaled Program by testing new initiatives, automating repeatable processes, and optimizing outreach.
What We’re Looking For
- 2-5 years of experience in a Customer Success Associate role, or related marketing role within a SaaS environment.
- Networking or security background.
- Strong written and verbal communication skills
- Excellent English proficiency
- Highly organized, detail-oriented, and capable of managing multiple programs and customer segments simultaneously.
- Customer-focused with a proactive and collaborative approach.
- Comfortable working independently in a fast-paced, global environment
- Ability to cover US time zone, including willingness to work evening hours until 11pm 2 to 3 times per week
Nice to have:
- Experience with Salesforce, Planhat or other Customer Success Platforms.
- Experience running campaigns, webinars, or other digital engagement initiatives.
AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.
Skills Required
- 2-5 years of experience in a Customer Success Associate role or related marketing role within a SaaS environment
- Networking or security background
- Strong written and verbal communication skills
- Excellent English proficiency
- Highly organized and detail-oriented, with the ability to manage multiple programs and customer segments
- Customer-focused, proactive, and collaborative approach
- Ability to work independently in a fast-paced, global environment
- Willingness to cover US time zones and work until 11 p.m. two to three evenings per week
- Experience with Salesforce, Planhat, or other Customer Success Platforms
- Experience running campaigns, webinars, or other digital engagement initiatives
What We Do
AlgoSec, a global cybersecurity leader, empowers organizations to securely accelerate application delivery by automating application connectivity and security policy, anywhere. The AlgoSec platform enables the world’s most complex organizations to gain visibility, reduce risk and process changes at zero-touch across the hybrid network. AlgoSec’s patented application-centric view of the hybrid network enables business owners, application owners, and information security professionals to talk the same language, so organizations can deliver business applications faster while achieving a heightened security posture. Over 1,800 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks, while taking advantage of almost two decades of leadership in Network Security Policy Management. Follow us on LinkedIn to stay up to date on Security Management trends.
