Alloy.ai is the Commerce Intelligence System for consumer brands. We unify data from 500+ sources — ERPs, retailers, ecommerce platforms, and distributors — into a single source of truth your team can bet their P&L on. Our proprietary commerce logic and AI Agents translate fragmented data into clear demand signals and prepare execution-ready actions — automatically. Sales and Supply Chain teams at brands like Liquid I.V., Crayola, and Valvoline use Alloy.ai to capture every revenue window, protect margins, and keep products on the shelf. From signal to action. Instantly.
Alloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another.
We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds.
What You'll Do
- Lead, manage and grow Alloy’s strategic customers. You will work primarily with large corporations, supporting VP to C-level stakeholders to formulate strategic objectives, deliver against them at a fast pace, execute analytical work to show tangible ROI, while also identifying and training a “core team” of customer users.
- Act as the primary point of contact for assigned customers from kickoff through and including renewal.
- Collaborate with customers to create long-lasting business connections, strengthening all customer relationships and building them into true business partnerships.
- Support customers through implementation, training and onboarding, working closely with cross-functional Alloy.ai teams to ensure reporting and data are accurate and align with customer objectives.
- Deliver against valuable short term objectives and keep new and ongoing projects on track.
- Monitor customer activity and meet with stakeholders on a recurring basis to improve customer understanding, drive business, and discuss areas of improvement.
- Surface and drive expansion opportunities with existing customers through a consultative mindset in partnership with Sales and the Executive team.
- Work with a group of “core users” through relationship management, training and support, to make Alloy.ai a trusted and integral part of the customer’s regular course of business.
- Conduct business value reviews to grow and retain book of business.
- Execute and present value-driving analysis in Alloy.ai and, in collaboration with users, turn these into repeatable processes at customer organizations
- Act as the internal “voice of the customer”, gathering and prioritizing user feedback, translating ideas and obstacles into actionable, engineering-friendly development requests.
- Work cross-functionally to partner on product and marketing initiatives as well as help drive scale as our business grows.
- Be a leader to other Customer Success Managers on the team, coaching and mentoring others.
What We're Looking For
- 4+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields.
- Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business objectives.
- Demonstrated senior selling skills within consultative projectsSuperior academic record in a quantitative field.
- Outstanding project management, organization, work ethic
- Highly motivated, self-directed, team playerAbility to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring
- Ownership mindset demonstrating drive, initiative, energy and a sense of urgency
- Able to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution
Skills Required
- 4+ years of experience in SaaS customer success, management consulting, or related analytical, consultative, client-facing fields
- Exceptional analytical problem-solving skills and ability to understand technical details while focusing on business objectives
- Demonstrated senior selling skills within consultative projects
- Superior academic record in a quantitative field
- Outstanding project management and organizational skills
- Strong work ethic and self-directed, team-oriented approach
- Ability to build long-lasting relationships with senior executives and functional managers
- Ownership mindset, initiative, energy, and sense of urgency
- Ability to thrive in a small, dynamic team and rapidly switch between strategy and execution
- Ability to work hybrid in Washington, DC, with at least three office days per week
What We Do
Alloy.ai is purpose-built to help consumer goods brands sell more products, save time and solve complex supply chain challenges. With daily SKU-store level insights in Alloy.ai, brands can quickly sense problems, respond in seconds instead of days, and predict issues their competitors won’t see coming. Alloy.ai is built on a cloud data platform powered by 850+ pre-built connectors that integrate point-of-sale and inventory data with supply chain data — giving brands complete and instant visibility into demand and inventory across their network. Alloy.ai is trusted by companies ranging from the Fortune 500 to digital-natives, including Crayola, Bic, Valvoline, Bosch, Simplisafe, and Melissa & Doug. Customers routinely achieve a 35%+ reduction in out-of-stocks, a 5%+ bottom line impact, and millions of dollars in incremental orders with their retail partners.
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