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As a Customer Success Manager at Similarweb, you will build relationships with clients, drive platform adoption, and provide actionable insights to meet business goals.

The Customer Success Manager for SMB will support clients with digital marketing strategies, ensuring successful onboarding, engagement, and retention, while also identifying upsell opportunities and acting as a product expert.

Serve as a trusted advisor to enterprise Sales, Marketing, and Revenue Ops leaders to drive adoption, retention, renewals, and expansion. Manage a $5M+ book of business, build strategic success plans with ROI metrics, partner cross-functionally, advocate customer needs into the product roadmap, and deliver customer marketing (case studies/references).

The Enterprise Customer Success Manager leads strategic initiatives to drive customer engagement, prevent churn, enhance revenue growth, and mentor team members. They build partnerships with top-tier customers while utilizing analytical skills to optimize product adoption and retention.

Manage and grow client relationships for IT customers: onboard clients, act as liaison to delivery teams, analyze customer data, troubleshoot and resolve issues, reduce churn, handle billing disputes, identify upsell opportunities, ensure contractual compliance, and implement customer success programs to drive advocacy.

Manage and grow enterprise customer relationships to drive adoption, retention, and expansion. Onboard and train customers, monitor health metrics, identify risks and upsell opportunities, coordinate with Product/Sales/Support, deliver business reviews and demos, collect feedback to inform product improvements, and build scalable customer success processes.

Manage a book of existing clients to ensure renewals, upsell services, schedule and administer service using Acumatica and Assignar, track sales activity, meet revenue and profitability quotas ($1–2M), collaborate with operations for smooth implementation, and maintain high customer satisfaction.

Drive regional Customer Success operational excellence by building scalable processes, leading cross-functional global initiatives, and improving customer outcomes through data-driven analysis and stakeholder collaboration. Partner with Product, Technology, RevOps, and Enablement to implement systems and operating models that increase retention and growth.

The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.

Manage and grow relationships with an assigned portfolio of clients, understand their business priorities, recommend actions to drive value and retention, engage clients virtually, and collaborate internally to maximize Gartner-delivered value and client ROI.

Lead onboarding, adoption, and retention for dealership accounts. Drive outcomes using data, run cadences (QBRs, weekly check-ins), manage escalations with product/engineering, and own renewals and expansions while shaping product based on customer feedback.

Own onboarding, adoption, and retention for dealership accounts. Lead integrations, training, launches, QBRs, and escalations. Build trusted relationships with dealer stakeholders, drive KPI-based outcomes, and feed product feedback to shape the roadmap.

Drive business outcomes for enterprise customers by enabling effective SEO analytics. Build strong relationships, support platform integration, and communicate complex requirements to ensure customer satisfaction and success.

Lead post-sale strategy and team to drive onboarding, adoption, renewals, and net revenue retention for public-safety customers. Run renewals, support expansion with Sales, refine customer health scoring, improve onboarding, act as executive sponsor for top accounts, and hire and coach the Customer Success team. Must be hands-on and travel to customer sites.

Provide multilingual customer support via phone, email, and chat; onboard clients; assist with account opening, verification and funding; guide use of platform tools (non-advisory); resolve and escalate issues; maintain records; contribute to knowledge base and process improvements; perform ad-hoc duties.

The Client Success Specialist responds to inquiries, guides onboarding, assists with account registration, and resolves customer concerns while contributing to service processes.

Lead and mentor a Customer Success team supporting Corp IT customers to drive adoption, retention, upsell and cross-sell. Manage customer health, renewal readiness, forecasts, and escalation. Coach CSMs on expansion discovery, renewal strategy, and commercial conversations while partnering with Sales, Product, Support, and Finance to improve outcomes.

As a Junior Customer Success Manager, you'll manage customer relationships, drive API adoption, resolve issues, and identify upsell opportunities.

Manage a portfolio of SMB and Mid-Market EMEA customers through onboarding, adoption, renewal, and expansion. Drive product and AI feature adoption, monitor customer health, identify AI use cases, and collaborate with Sales, Support, Product, and Engineering. Maintain CRM hygiene, account plans, and renewal forecasts while advocating customer feedback to influence product improvements.

Manage public sector client relationships to ensure product value, retention, and upsell. Serve as client advocate, gather feedback, collaborate with Sales and Development, implement risk mitigation strategies, meet success metrics, and represent Citian at regional and national events.

Serve as the strategic account owner to drive value realization, adoption, renewals, and growth for biopharma customers. Build executive relationships, align on success criteria, partner with Implementation, Delivery, and Product, lead customer meetings, advocate customer priorities, monitor account health, and apply commercial data insights to support strategic recommendations.

Manage partner onboarding, drive product adoption, monitor usage and health via dashboards, run enablement and training, escalate risks, provide voice-of-customer feedback, and improve lifecycle playbooks to maximize retention and value.

Own a scaled book of high-value customers across the full lifecycle from onboarding through renewal. Drive proactive outreach using health scores and adoption signals, build and optimize automated workflows, detect and recover churn, partner with Sales on upsell, and surface customer insights to Product and GTM teams.

Lead the Americas Customer Success organization, managing Team Leads/Managers to drive retention, expansion, product adoption, and customer value. Ensure proactive adoption, success-plan execution, executive engagement, and close partnership with Sales, Technical Delivery, Product, and Support. Build leadership bench, coach on cybersecurity adoption and executive storytelling, and influence renewal and expansion outcomes.

Provide exceptional customer support to UK small-business customers via inbound calls, web chat and email; convert inbound prospects using sales skills; assist customers with loan applications and deliver efficient, empathetic service while collaborating with the team and suggesting process improvements.