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Responsible for managing relationships with SMEs, enhancing customer satisfaction, providing operational support, and collaborating with sales to maximize opportunities.

The Technical Customer Success Engineer will work with customers to ensure effective use of AI-driven testing, troubleshoot issues, and enhance test reliability and coverage. Responsibilities include writing tests, collaborating with Account Executives, and providing technical support and feedback to improve the product.

Manage SME account relationships to maximize retention and growth through contract renewals, upselling, inbound/outbound commercial campaigns, escalation handling, and diligent CRM tracking to ensure timely resolution and customer satisfaction.

As a Customer Success Intern at Spryng, you will gain hands-on experience in customer experience, technical support, and product management while engaging with customers and creating content to enhance service and platform performance.

The Customer Success Manager focuses on building relationships with customers, ensuring value delivery, driving adoption, and managing account health while supporting regional growth and customer satisfaction metrics.

Manage a portfolio of energy-sector customers, own post-sales from product development through launch and scale, drive retention and expansion, shape the Customer Success function, collaborate with product, sales, and engineering to deliver customer outcomes.

As an Enterprise Customer Success Manager, you'll manage key customer accounts, ensure product success, build relationships, and advocate for customers' needs.

As an Enterprise Customer Success Manager, you'll develop strategic account plans, advise financial stakeholders, manage complex enterprise accounts, and drive product adoption to ensure customer success.

As an Enterprise Customer Success Manager, you'll partner with finance teams of large customers to drive product adoption, minimize churn, and expand account value by creating account strategies and leveraging product insights.

The Enterprise Customer Success Manager will advise large clients on financial solutions, ensure product adoption, drive account growth, and manage retention strategies through collaboration and data analysis.

As an Enterprise Customer Success Manager, you will advise large customers on financial tech solutions, manage account health, and drive product adoption and retention through strategic relationships.

Serve as primary client contact for a portfolio, build trusted C-level relationships, deliver performance reports and strategic insights, liaise with internal teams to ensure timely delivery, and support clients' marketing and operational decisions.

Manage a portfolio of high-value Enterprise customers, ensuring they achieve business outcomes and realize value through LearnUpon, while identifying expansion opportunities and collaborating with cross-functional teams.

Manage a large portfolio of smaller SMB accounts in the Richmond area, acting as primary contact to resolve issues, drive product adoption, conduct virtual check-ins, identify upsell opportunities, monitor customer health metrics, and coordinate with sales, support, and operations to improve retention and satisfaction.

The Client Success Support Specialist assists Customer Success Managers through administrative tasks, handling inquiries, maintaining client records, and coordinating internal communication to enhance the client experience.

Manage end-to-end client relationships for digital marketing accounts, translate business goals into strategies, coordinate campaign delivery, monitor performance, present insights, and drive account growth through upsell and retention.

As a Customer Success Manager, you'll drive customer adoption, retention, and expansion while managing enterprise accounts and ensuring measurable value from the platform.

The Customer Success Manager will drive customer onboarding, retention, and expansion while ensuring measurable value from the platform, collaborating with sales and product teams.

Manage a strategic book of enterprise SaaS customers, act as trusted advisor, drive product adoption and value, conduct executive business reviews, track health and risks, resolve issues, gather product feedback, and ensure renewals through proactive relationships and data-driven recommendations.

Manage day-to-day customer relationships for corporations, law firms, and small businesses; deliver consultative service, process orders, drive cross-sell opportunities, handle escalations, and use Salesforce and internal systems to ensure timely, accurate responses while developing subject-matter expertise.

Serve as a GRC-focused client success advisor for key accounts, driving adoption, retention, and expansion by assessing client needs, configuring the platform, promoting best practices, and partnering with product, support, and sales to optimize value and usage.

Manage a portfolio of B2B SaaS customers to drive onboarding, adoption, measurable outcomes, renewal confidence, and expansion. Proactively engage using telemetry and structured lifecycle motions, coordinate cross-functional teams, surface risks and growth signals, and apply GenAI tools to improve planning and communication.

The Technical Customer Success Manager supports CSMs by providing technical expertise for enterprise customers in conversational AI solutions, focusing on best practices and troubleshooting.

Manage a book of Mid-Market accounts to drive adoption, retention, and growth. Lead discovery, value reviews, and demos tied to business outcomes. Maintain forecasting and health tracking, build account plans, identify risks/opportunities, collaborate cross-functionally, and prioritize virtual and onsite customer engagements to increase retention and expansion.

The Director of Customer Success will lead a team to enhance customer experience for restaurant brands through data-driven insights, building processes and scalability as the company grows.