We are looking for an experienced Client Success Manager with a strong background in Digital Marketing to manage and grow client relationships, ensure successful campaign delivery, and drive long-term account growth. The ideal candidate will have agency experience and a proven track record of working with international clients, especially from US and UK markets.
Key ResponsibilitiesAct as the primary point of contact for key clients and manage end-to-end relationships
Understand client business goals and translate them into effective digital marketing strategies
Collaborate with internal teams to ensure timely and high-quality campaign delivery
Drive account growth through upselling and cross-selling opportunities
Monitor campaign performance and share insights, reports, and optimization recommendations
Conduct regular client meetings, presentations, and performance reviews (US/UK clients preferred)
Ensure high levels of client satisfaction, retention, and long-term engagement
8+ years of experience in Digital Marketing or Client Servicing roles
Strong preference for candidates with agency experience managing multiple clients
Experience handling US and/or UK clients, including communication, reporting, and strategy discussions
Strong understanding of digital marketing fundamentals and campaign performance metrics
Excellent communication, presentation, and stakeholder management skills
Ability to manage multiple accounts and priorities in a fast-paced environment
Basic understanding of SEO and organic growth strategies (added advantage)
Experience with performance marketing, analytics tools, and marketing platforms
Exposure to global brands or international campaigns
Strong client retention and satisfaction
Growth in account revenue and engagement
Smooth execution of digital marketing deliverables across teams
Proactive client communication and relationship building
Skills Required
- 8+ years of experience in Digital Marketing or Client Servicing roles
- Experience handling US and/or UK clients (communication, reporting, strategy)
- Strong understanding of digital marketing fundamentals and campaign performance metrics
- Excellent communication, presentation, and stakeholder management skills
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Agency experience managing multiple clients
- Basic understanding of SEO and organic growth strategies
- Experience with performance marketing, analytics tools, and marketing platforms
- Exposure to global brands or international campaigns
What We Do
Ebizon is the leading e-commerce and digital activation agency for brands and retailers globally. We have assisted over a dozen billion dollar companies with consulting, technology, operations, and digital marketing capabilities in managing their unique brand online. We work with global online retailers, publishers, CSR groups, non-profits, and government institutions. * Headquartered in New Delhi, Ebizon's growing client list includes Intel, Tesco, DSM, Wieden+Kennedy, Future Group, DDB Mudra, Rediffusion Y&R, VSNL, Tata Motors, Jagran Prakashan Group, DSM and others. * We take pride in serving our Fortune 500 customers as well as product start-ups in the Education & Non-Profit verticals. * Ebizon is also the premier provider of Enterprise class Drupal Scaling Solutions. Ebizon is founded by ex-IITians whose management & advisory team has the experience of working at Internet companies like Yahoo & TribalFusion. Ebizon management / advisory have educational degrees from world-class institutions like IIT, Stanford and Haas, School of Business, Berkley
