Bikky

Director of Customer Success

Reposted 21 Days Ago

New York City, NY, USA

Hybrid

185K-225K Annually

Senior level

Big Data • Enterprise Web • Marketing Tech • Software • Analytics • Business Intelligence • Hospitality

Customer data platform for restaurants

The Role

The Director of Customer Success will lead a team to enhance customer experience for restaurant brands through data-driven insights, building processes and scalability as the company grows.

Summary Generated by Built In

About Bikky

Bikky was founded on the belief that restaurants deserve the same access to data as the largest, most sophisticated businesses in the world. We believe that data can fundamentally transform the economic model of the entire restaurant industry - producing better businesses, more jobs, and stronger communities.

Bikky is based in New York City and has raised over $26 million in funding to date, most recently with a Series B in 2026. We’re proud to serve thousands of restaurant locations across the U.S., including major brands like Bojangles, Dave’s Hot Chicken, and Long John Silver’s.

About the role

Customer Success is a core and strategic role at Bikky. We’re bringing a novel, data driven perspective to the restaurant industry. To do so, we rely on our CSMs to deeply understand the brands they work with and influence their businesses.

We’re looking for a true executive partner to join us and take on full ownership of Customer Success. In doing so, you’ll be trusted with significant autonomy and responsibility over one of our most important functions. You’ll be responsible for ensuring our customers realize deep value from Bikky, that our relationships are deep and durable, and that Customer Success operates with clarity, rigor, and strong judgement.

You’ll be inheriting a strong foundation with significant opportunity to level up the team and leave your personal mark on the organization. The team today is five CSMs, performs well, and has the right components for excellence. Simultaneously, there’s large open areas for strategic development across account management, value expansion, and our commercial management motions.

By nature, this role is highly cross-functional and highly hands-on. You will partner with the three founders and be the first external leader we’re bringing into the organization.

About you

We value leaders who display excellence in both hands-on engagement with their teams and strong, strategic, clarity. We’re excited to talk to exceptional candidates of any background, though we’re particularly excited to talk to individuals who have built mid-sized teams in the past.

The ideal candidate will have:

Significant experience in a top performing Customer Success organization
Exceptional communication and interpersonal skills
Strong strategic thinking and intellectual rigor
Demonstrated ability to navigate complex commercial relationships
Recent experience being hands-on across the full spectrum of Customer Success.

Why us

At Bikky, you’ll work on real problems for an industry that matters. Restaurants are a huge part of people’s lives and we believe better data can materially improve how they operate and grow.

This role offers the chance to take meaningful ownership of a critical function. You’ll help shape how Bikky serves customers, how we build long-term customer relationships, and how Customer Success evolves as the company grows.

You’ll work closely with experienced founders and leaders, partner with well-known restaurant brands, and have the opportunity to build something important in a business with real customers, real value, and a strong economic foundation.

Perks and Benefits

Generous equity compensation.
Top tier (for stage) healthcare, including medical, vision, and dental with 100% employer coverage.
Ability to participate in a 401k.
Bikky offers a hybrid working environment. For candidates in New York City, we have an office where the team works 3-4 days per week.
Flexible vacation policy.

Skills Required

8+ years of experience in Customer Success, Account Management, or similar roles within B2B SaaS
3+ years leading a team
Experience working with data and translating analytics into business decisions
Experience managing complex enterprise customer relationships
Strong cross-functional instincts and experience partnering with Product, Sales, and Engineering teams

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The Company

HQ: New York, NY

17 Employees

Year Founded: 2020

What We Do

Restaurants are the heart of our communities - where we go to celebrate life’s memorable moments with those we love, and find comfort and familiarity in the world. But while the digital and data revolutions have transformed other parts of commerce and hospitality, restaurants haven’t had the same opportunity. The result has been an industry that’s - on average - had their profit margins shrink by 5x over the past 20 years. Bikky was founded on the belief that restaurants deserve the same access to data as the largest, most sophisticated businesses in the world. We believe that data can fundamentally transform the economic model of the entire restaurant industry - producing better businesses, more jobs, and stronger communities

Why Work With Us

Bikky is based in New York City and has raised over $15 million in funding to date, most recently with a Series A in Q4 2023. Our founding team has a long history of working together, with intensive personal and professional experience steeped in the restaurant industry and New York City startups. We’re proud to serve thousands of restaurant locati