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Job Description:
The territory for this role will be in and around Richmond, VA,
Key Responsibilities:
Issue Management:
Serve as the primary point of contact and advocate for assigned accounts
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals:
Proactively engages existing customers to enhance value and prevent churn
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas
Identify low touch upsell opportunities and guide customer to resources for additional value
Develop strategies for upselling / cross-selling opportunities to drive account growth
Drive product adoption and educate customers and products and services
Territory Management:
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability
Monitor customer health metrics to measure satisfaction and to prevent churn
Feedback Collection:
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth
Qualifications:
0-4 years in customer success, support, or related customer-facing roles
SMB account management experience
Can manage multiple customer engagements through strong organizational skills
Data driven mindset
Excellent written communication skills
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Pay Range:
The salary range for this position is $61,620.00/year to $107,880.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.Skills Required
- 0-4 years in customer success, support, or related customer-facing roles
- SMB account management experience
- Ability to manage multiple customer engagements through strong organizational skills
- Data driven mindset
- Excellent written communication skills
- Authorization to work in the U.S. (U.S. Citizen, U.S. National, Lawful Permanent Resident, or otherwise authorized to work for this employer)
United Parcel Service (UPS) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about United Parcel Service (UPS) and has not been reviewed or approved by United Parcel Service (UPS).
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Affordable Benefits — Full- and part-time Teamsters-represented employees typically receive $0-premium healthcare with low or no copays, with UPS emphasizing parity for part-timers. The current contract and company materials position this low-cost coverage as a core, industry-leading element of total compensation.
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Retirement Support — Union employees participate in employer-funded defined-benefit pension plans, with increased health and welfare/pension contributions outlined through 2028. Non-union U.S. employees receive UPS retirement contributions of roughly 5%–8% of pay into the 401(k) Savings Plan based on service.
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Pay Growth & Progression — The 2023–2028 UPS–Teamsters agreement delivers scheduled general wage increases (e.g., $2.75 in 2023 and $7.50 over the deal) and raises the part-time starting rate to around $21/hour. The agreement also eliminates a two-tier driver classification and clarifies progressions, supporting predictable earnings growth.
United Parcel Service (UPS) Insights
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