Top Tech Jobs & Startup Jobs

Owns end-to-end client success for the Azara analytics platform, including onboarding, technical delivery, adoption, enablement, value realization, account health, and growth. Manages software deployments, testing, release plans, stakeholder communications, configuration, and support. Advises clients on platform capabilities, demonstrates ROI, drives usage expansion, captures feedback, and coordinates with product, engineering, implementation, and account teams.

Own adoption, value realization, retention, and expansion for enterprise and key accounts using CleverTap. Develop success plans, analyze product usage and business metrics, lead QBRs and EBRs, identify account risks, and deliver actionable growth recommendations. Build executive relationships while partnering with Sales, TAMs, Onboarding, Support, and channel teams. Maintain account documentation and Salesforce records, with success measured through retention, adoption, customer health, and expansion outcomes.

Manage a portfolio of 60–75 commercial customer accounts, leading onboarding, product adoption, training, success planning, QBRs, retention, and renewal support. Build relationships with senior customer stakeholders, identify churn risks and expansion opportunities, communicate customer feedback internally, and collaborate with Account Managers, Product, and Engineering. The role also contributes to scalable customer success processes and assets.

Manages client relationships and leads ecommerce strategies from planning through implementation. Analyzes GMV, AOV, and other performance indicators; presents insights and recommendations on merchandising, content, and marketing. Identifies growth opportunities, improves client satisfaction, and collaborates with internal teams to enhance ecommerce customer experiences.

Manage end-to-end onboarding for customers adopting Corpay One’s B2B SaaS accounts payable platform and International Payments product. Coordinate with Sales, Compliance, Product, and Development to complete compliant KYC processes, remove implementation friction, establish timelines, and accelerate customer go-live and adoption. The role requires proactive customer engagement, clear communication, structured process management, and effective use of CRM and operational tools.

Own technical onboarding, integrations, coverage assessments, remediation planning, adoption roadmaps, account health, executive security reporting, QBRs, renewals, and expansion support for enterprise cybersecurity customers. Configure the ThreatAware Protect platform, translate technical findings into business outcomes, and establish Customer Success Engineer playbooks while mentoring the growing function.

Manage a scaled portfolio of customers through segmented, digital-first engagement programs including email campaigns, webinars, playbooks, office hours, and communities. Monitor product adoption and customer health, identify intervention triggers, coordinate with internal teams, report engagement and retention metrics, and optimize scalable customer success processes. The role requires supporting US time zones and working evening hours several times weekly.

Serve as the strategic technical advisor for enterprise cybersecurity customers after deployment. Lead onboarding, success planning, architectural reviews, configuration audits, technical workshops, threat-defense guidance, root-cause analysis, and account health reporting. Partner with Product Engineering, R&D, and Sales Engineering to resolve complex issues and influence product improvements. The role requires expertise in security frameworks, SIEM/SOC operations, endpoint and network defense, operating systems, hybrid cloud, and executive-level technical communication.

Lead strategic relationships with technology-focused scale customers to drive adoption, retention, renewals, and advocacy. Create success plans, analyze product usage, coordinate cross-functional support, conduct reviews, surface product feedback, mentor junior colleagues, and occasionally travel onsite or internationally to support customer outcomes.

Support a portfolio of smaller B2B clients through onboarding, adoption, renewals, and upsells. Engage customers through calls, email campaigns, webinars, trainings, and digital playbooks. Monitor account health using dashboards and Salesforce, identify churn risks, coordinate issue resolution with internal teams, and improve scalable customer success processes through automation.

Own relationships with international banking customers, driving satisfaction, product adoption, retention, and account growth. Develop success plans, lead business reviews, identify risks and expansion opportunities, and coordinate Product, Professional Services, and Support teams. The role requires payments-domain knowledge, enterprise customer relationship experience, commercial awareness, and the ability to engage business, technical, operational, and executive stakeholders.

Manage and grow existing B2B enterprise accounts internationally by driving product adoption, renewals, retention, upsells, and expansion. Build customer success plans, mitigate churn, navigate complex stakeholder relationships, and collaborate with sales, product, music, and marketing teams. Use customer usage data and AI tools such as Claude to improve account management workflows and operational efficiency.

Manage assigned customer accounts, driving satisfaction, product adoption, retention, account growth, and advocacy. Responsibilities include resolving customer issues, developing account and strategic success plans, leading quarterly business reviews, analyzing customer health and usage metrics, communicating product feedback, and collaborating with internal teams. The role requires strong communication, presentation, organization, empathy, and creative problem-solving skills, with travel up to 15%.

Manage B2B customer relationships across onboarding, implementation, adoption, engagement, retention, and satisfaction. Serve as the primary contact for requirements, support issues, escalations, training, demonstrations, and business reviews. Track customer health, complaints, tickets, activity, and action items in CRM systems, identify retention risks, coordinate cross-functional resolutions, and travel to customer locations when required.

Help customers adopt and consistently use an AI software product through onboarding, support, training, troubleshooting, release communications, and adoption programs. Build automations, guidance, AI-assisted support workflows, and learning materials that reduce repetitive work and improve time to value. Measure customer adoption and iterate on programs while collaborating with Customer Success, Account Management, Product, Engineering, and the CTO.

Own customer onboarding, engagement, and success journeys for B2B data and intelligence products. Lead product demonstrations and quarterly business reviews, enable customers to extract value from Legal 500 offerings, collaborate with sales and account management teams, and provide customer insights to Product. The role focuses on customer enablement, adoption, stakeholder communication, and supporting commercial activity without an individual financial target.

Own customer success plans and revenue retention strategies for strategic FX trading accounts. Build trusted relationships, onboard and educate customers, monitor adoption and customer health, identify renewal and expansion opportunities, and collaborate with account teams, product, and market development. Provide customer insights to influence product strategy, represent the company at industry events, and improve customer experience and success processes.

Owns post-onboarding relationships for 200–250 Growth-tier SaaS accounts. Responsibilities include monitoring account health, improving retention and renewals, validating data quality, managing escalations, coordinating with Sales, Finance, Product, and Engineering, maintaining customer records, and developing scalable digital customer success playbooks, health scoring, automated outreach, and self-service content.

Own customer onboarding, adoption, retention, and expansion for SaaS customers. Build trusted stakeholder relationships, resolve issues, monitor customer health metrics, recommend cross-sell and upsell opportunities, and provide feedback to Product and Sales. Drive process improvements and ensure customers achieve sustained value from Nextiva’s platform.

Own and grow strategic relationships with large Canadian merchants. Develop multi-year account plans, negotiate contracts and pricing, analyze partner performance, identify growth opportunities, and coordinate Product, Technical, Credit, Analytics, Marketing, and Risk teams. Manage customer health, retention, adoption, and business outcomes while influencing executive stakeholders and driving complex commercial initiatives.

Leads the customer success and MLR operations function for an AI platform serving pharmaceutical companies. Builds scalable customer success processes, value realization frameworks, implementation playbooks, and success metrics. Owns the customer journey from pre-sales value discovery and ROI development through implementation, adoption, expansion, and advocacy. Acts as an MLR subject matter expert, drives operational transformation, influences product enhancements, and builds the organization as the startup scales.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Own the post-sales customer journey for manufacturing-focused SaaS clients, including onboarding, training, adoption, success planning, renewals, expansion, executive business reviews, and escalations. Analyze usage data to demonstrate ROI, build customer advocacy, and identify risks. Collaborate with Product, Engineering, Support, Sales, and Marketing to address customer needs and influence product roadmap and go-to-market strategy.

Manage the customer lifecycle from adoption through renewal and expansion for a B2B SaaS portfolio. Drive product usage, customer health, ROI, retention, upsells, and renewals while maintaining strategic relationships with decision-makers. Lead business reviews, identify churn risks, negotiate commercial terms, and collaborate with Product, Engineering, Support, dealers, and channel partners. Use Gainsight to track activities, risks, opportunities, and customer outcomes.

Maintain books and records for hedge and private equity funds; prepare and review NAVs, fees, investor allocations, capital calls, distributions, and financial statements. Manage fund structures, governing documents, reconciliations, KPIs, client deliverables, and stakeholder coordination. Support fund launches, operating model design, control mapping, and post-launch stabilization. Lead remediation of complex accounting breaks and systemic issues while implementing preventive controls.