Top Tech Jobs & Startup Jobs

Evaluates assigned transactions, participates in internal and external calibration sessions, and oversees service quality to support customer satisfaction. The role manages stakeholder communication, resolves issues, prepares accurate reports, interprets data, identifies trends, and recommends process improvements. Candidates should have process transformation experience, Microsoft Office proficiency, strong analytical and communication skills, teamwork, and the ability to work effectively in a fast-paced environment.

Provides inbound customer support for a telecommunications provider through phone, email, and chat. Assists with top-ups, SIM activation, roaming, account inquiries, and other service issues; documents interactions, follows procedures, resolves concerns efficiently, and aims for first-contact resolution. The role requires Swedish and English proficiency, strong communication, computer skills, and availability for onsite weekday work in Sofia.

Provide inbound customer support for a telecommunications provider through phone, email, and chat. Resolve issues involving SIM activation, top-ups, roaming, and account inquiries while pursuing first-contact resolution. Document interactions accurately, follow established procedures, and deliver clear, empathetic service without sales or upselling. The role requires Polish and English fluency, computer skills, shift availability, and onsite work in Sofia.

Configure, test, and validate solutions based on business requirements. Build conversational flows, agent-orchestration solutions, knowledge bases, and proof-of-concepts while integrating APIs and client systems. Translate requirements into working configurations, assess feasibility and delivery timelines, document solutions, support stakeholders, and recommend enhancements. The role also involves client-facing solution delivery, presales collaboration, and end-to-end ownership of implementations.

Manage corporate travel bookings, accommodations, transportation, visa services, itineraries, traveler support, vendor coordination, expense monitoring, and policy compliance. Maintain travel records, analyze spending for cost savings, communicate with finance and HR, customize travel solutions, and stay current on visa requirements and travel regulations.

Leads content creation and knowledge management initiatives, including process documentation, SOPs, FAQs, job aids, and knowledge-base development. Advises clients on knowledge management strategies, coordinates cross-functional projects, maintains content standards, and ensures quality and consistency. The role also involves team management, client presentations, content performance analysis, reporting, and continuous process improvement.

Manages a BPO team’s performance against customer experience metrics, including resolution and CSAT. Responsibilities include call listening, behavioral coaching, root-cause analysis, action plans, audits, attendance monitoring, client performance presentations, continuous improvement, employee engagement, morale building, and retention support.

Provide customer support through email, chat, and phone in German and English. Resolve inquiries efficiently, follow policies and processes, make independent decisions, and maintain a professional, empathetic customer-focused approach. Manage multiple tasks in a fast-paced environment while adapting to organizational changes and new procedures.

Designs, implements, tests, integrates, and maintains operating system platforms. Owns Windows XP, 7, 10, and 11 builds; manages OS migrations and troubleshooting; and uses Python, Microsoft Deployment Tool, and virtual machines. The role also applies AI to reduce repetitive manual work and improve accuracy.

Provides customer-facing technical support for Actimize software, investigating and reproducing issues, analyzing configurations and customizations, installing and configuring solutions, debugging Java-based applications, documenting interactions, and collaborating with customers and higher-tier teams to resolve incidents within SLA.