We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Job Description
The Actimize Technical Support Engineer performs a wide range of duties including some or all of the following:
- Review and investigate issues raised by client and provide accurate guidance based on current documentation.
- Understand client software configuration and customizations done in the following programming languages: Java, JavaScript, SQL, XML to provide the right support.
- Be able to install, configure and customize solutions by following implementation guides and manuals.
- Reproduce client environment data, configuration and setup in order to investigate possible issues.
- Provides information by collecting, analyzing, and summarizing development and service issues.
- Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process.
- Collaborates and adds value through participation in peer case reviews, providing comments and suggestions.
- Work with customer and ownership for issues collaborating with higher tiers for end-to-end resolution
- Assist with Customers request assistance via many channels including, phone, email, and various web contact methods (chat, e-Services).
- Documenting all customer interactions in CRM tool in accordance with SLA.
- Excellent verbal and written communication skills in English.
- Bachelor's degree in computer science (or equivalent).
- At least 2 years in technical support facing customers and resolving issues.
- Fast learner with ability to educate themselves on relevant technologies
- 2 years of experience with application development using Object oriented, JAVA, Windows Forms, SQL.
- Technical development/debugging and diagnosis skills (e.g. coding, scripting, etc.).
- Integration experience with desktop enterprise software applications.
- Knowledge with Linux, Microsoft Server.
- Knowledge with XML, HTML, PERL.
This is a hybrid position in Bogotá, Colombia. (North Point Torre Krystal building: Cra 7 #156-10)
Skills Required
- Bachelor's degree in Computer Science or equivalent
- At least 2 years of customer-facing technical support experience resolving issues
- At least 2 years of application development experience using object-oriented programming, Java, Windows Forms, and SQL
- Technical development, debugging, diagnosis, coding, or scripting skills
- Integration experience with desktop enterprise software applications
- Knowledge of Linux and Microsoft Server
- Knowledge of XML, HTML, and Perl
- Excellent verbal and written English communication skills
- Ability to learn relevant technologies independently
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
